Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jun 15, 2016
Had a pleasant stay.. Across street from chandler mall
4 out of 5
by A verified traveler from Chicago

Great location and friendly staff

Posted Jun 5, 2016
I was visiting my sister in Arizona for several days and picked this hotel for its proximity to a mall and being part of the Marriott family. The hotel experience was great- staff was very friendly and having a suite gave me a lot of extra space and flexibility. Because the location was within walking distance of a large mall, I had a lot of options. Breakfast was good, except for weekends, when the number of guests far surpassed the quantity of seating. Other than that, I would stay there again.
5 out of 5
by A verified traveler

Posted May 30, 2016
very pleasant no complaints perfect for a business trip
Comment from Hotel Management
May 31, 2016 by Dave M, Hotel Management
Thank you for staying with us and we're glad to see you enjoyed your stay. Please come see again soon!
5 out of 5
by A verified traveler from beaverton, OR

Very clean, nice size room, and very nice staff!

Posted May 2, 2016
Would stay again for sure! Very nice sized room, clean, comfortable beds.
Comment from Hotel Management
May 5, 2016 by Chris, Hotel Management
Dear Loma, Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, CHRIS JOHNSON Assistant General Manager chris.johnson@pillarhotels.com 4807267666
5 out of 5
by A verified traveler

Good

Posted May 2, 2016
Pros: Clean and good service, wait staff in the breakfast room was so nice and kind.
Cons: nothing
Location: Good location, plenty of restaurants
Good service, good location, good staff, friendly, clean.
Comment from Hotel Management
May 5, 2016 by Chris, Hotel Management
Dear Guest, Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, CHRIS JOHNSON Assistant General Manager chris.johnson@pillarhotels.com 4807267666
3 out of 5
by A verified traveler from NM

Nice hotel, but rooms are a little small.

Posted Apr 26, 2016
Pros: The cleaness!
Cons: More room.
Location: Nice and convenient .
The hotel was nice but in the living room area of the room, it was a little too small for the couch that was made into a bed. There was no way to walk through to the main door of the room, it the couch was made into a bed.
Comment from Hotel Management
Apr 29, 2016 by Chris , Hotel Management
ear Mar, Thank you for taking the time to share your recent experience at the SpringHill Suites Phoenix Chandler/Fashion Center with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. We are currently under going the bedroom areas. This will provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, I hope you will consider SpringHill Suites Phoenix Chandler/Fashion Center on your next visit to Chandler so that we can better deliver upon the guest experience you deserve. Sincerely, CHRIS JOHNSON Assistant General Manager chris.johnson@pillarhotels.com 4807267666
4 out of 5
by A verified traveler from Delaware

Wedding in Arizona

Posted Apr 26, 2016
Had a wonderful experience, the staff was so attentive and courteous. Belinda, Yolanda, and Sarjit were exceptional to name a few. The pool and whirlpool could have been with out leaves. The facility was clean and the smell was awesome.
5 out of 5
by Jessica

This traveler left a rating score only Posted Apr 21, 2016 on Hotels
4 out of 5
by Jared

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Andrew, Hotel Management
Dear Jared, Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, CHRIS JOHNSON Assistant General Manager chris.johnson@pillarhotels.com 4807267666
1 out of 5
by Hector from San Diego, CA

Bad service, nice property.

Posted Apr 17, 2016 on Hotels
Housekeeping missed to clean our room both days, and they kept knocking our door at 9:00 am on the check out day so we can leave, front desk couldn't do anything about it.
Comment from Hotel Management
Jun 25, 2016 by Andrew, Hotel Management
Dear Hector, Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, CHRIS JOHNSON Assistant General Manager chris.johnson@pillarhotels.com 4807267666