Posted Feb 22, 2017
Room was not ready when we arrived at ~5 pm. We were told it wasn't "cleaned" yet. Went to dinner and came back at just after 6 pm. Staff was not sure if the room was ready yet. Finally we were told we could go to the room. A drawer was missing from one of the night stands. One lamp was not working. A/C was very loud. Seemed like we could hear everything going on, inside and out (thin walls). Tub in the bathroom was in bad shape. No comforter on the bed (when I asked at the front desk, they just said "well this is Arizona and you really don't need it. Uh, I have lived in Arizona for over 4 years and yes it does get cold at night in the winter time.) Vertical blinds in room did not work. Lid to coffee pot was not the correct type and would just fall off. During our stay, the bathroom counter did not seem to get cleaned. Noticed each night that the cleaning crew was still working on cleaning rooms (again after 6 pm - maybe they need more or better help?) Night before checkout, we noticed the dirty towels were removed, but no new towels were given (had to go to the front desk to request towels). Open coffee items were not replaced. Just left by the coffee pot.