Outdoor pool, cabanas (surcharge)

Reviews of The Canyon Suites at The Phoenician, Luxury Collection

5 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 124 out of 134 reviews" "
Rating 8 - Good. 6 out of 134 reviews" "
Rating 6 - Okay. 4 out of 134 reviews" "
Rating 4 - Poor. 0 out of 134 reviews" "
Rating 2 - Terrible. 0 out of 134 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frederic, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Canyon Suites! The staff provided excellent support and service, and the amenities are top-notch: spa, restaurant (except Mowry & Cotton) and golf.
Stayed 4 nights in Mar 2024
Response from Senior Rooms Operations Manager on Mar 8, 2024
Dear Frederic, Thank you for your recent visit to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad our associates left a lasting impression and will pass along your compliments to our entire team. It is also great to know you had a great time at our in-house spa and loved all the amenities we offer here. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Alan

Stayed 5 nights in Feb 2024
Response from Senior Rooms Operations Manager on Mar 24, 2024
Dear Alan, Thank you for choosing to stay with us and leaving a positive rating. We are delighted to know you had a great experience here at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We look forward to welcoming you back on your next visit. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service amazing
Stayed 2 nights in Jan 2024

10/10 Excellent

Frederic, Phoenix

Stayed 3 nights in Dec 2023
Response from Senior Rooms Operations Manager The Canyon Suites on Jan 13, 2024
Dear Frederic, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale; we hope to see you again soon. Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Oliver, Brampton

Stayed 1 night in Dec 2023
Response from Senior Rooms Operations Manager on Jan 4, 2024
Dear Oliver, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We look forward to your return and wish you all the best with your future travels. Q Martin Senior Rooms Operations Manager The Canyon Suites

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023
Response from Senior Rooms Operations Manager on Nov 14, 2023
Dear Angela, Thank you for taking the time to post a nice rating of The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Jared John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort they definitely go above and beyond to ensure you have an enjoyable experience!
Stayed 5 nights in Oct 2023
Response from The Canyon Suites on Oct 22, 2023
Dear Mr. John, We are pleased you had an energizing and fulfilling stay at the Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale and that our attention to detail helped to elevate your visit. We hope we will be your home every time you visit the city. Thank you for the generous review.Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from The Canyon Suites on Nov 7, 2023
Dear Amy, Thank you for your fantastic rating! We are pleased you chose The Canyon Suites at The Phoenician, a Luxury Collection Resort Scottsdale, for your time in the city and are even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Director of Public Relations on Aug 23, 2023
Dear Sheri, Thank you for rating your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort Scottsdale. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Megan Binder Director of Public Relations

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Director of Public Relations on Aug 20, 2023
Dear Azita, Thank you for the perfect rating. We are glad you had a wonderful time at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Megan BinderDirector of Public Relations

10/10 Excellent

Paul

Stayed 2 nights in Jul 2023
Response from Director of Public Relations on Sep 2, 2023
Dear Paul, It was a pleasure having you as our guest at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Megan BinderDirector of Public Relations

10/10 Excellent

cyndy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Director of Public Relations on Jun 3, 2023
Dear Cyndy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale; we look forward to seeing you again soon. Megan Binder Director of Public Relations

10/10 Excellent

lisa

Stayed 1 night in Dec 2022
Response from Director of Public Relations on Mar 9, 2023
Dear lisa, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale your home away from home whenever your travels bring you to our area.Denise SeominDirector of Public Relations

10/10 Excellent

Thomas, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice. Super clean. We stayed at canyon sweets which is a private area off main hotel. Not as busy. Main hotel is also very nice. That is where larger pools are and main restaurants.
Stayed 5 nights in Dec 2022

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the stay. Nice balcony view. Spacious room, plenty of creature comforts for the price. And the staff was perfect! The free breakfast is down stairs in the main lobby and comes with every room. There is no in room message. You have to schedule that with the spa in advance. The hotel suggested scheduling your spa experience upwards of two weeks. So, heads up.
Stayed 1 night in Nov 2022
Response from Director of Public Relations on Nov 25, 2022
Dear Jason, Thank you for choosing The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Denise SeominDirector of Public Relations

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are amazing. Room was clean. The concierge staff was extremely helpful and went over and above to help you with your needs and requests.
Stayed 2 nights in Oct 2022
Response from Director of Public Relations on Oct 17, 2022
Dear John, Thank you for your generous comments about how much you enjoyed your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that our immaculate accommodations and service from our associates, especially the concierge team exceeded your expectations. We are honored you chose to stay with us during your visit to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words!Denise SeominDirector of Public Relations

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was awesome and the complimentary breakfast was exceptional.
Stayed 2 nights in Sep 2022

10/10 Excellent

Azita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable, quiet, peaceful.
Stayed 3 nights in Aug 2022
Response from General Manager on Aug 23, 2022
Dear Azita, What a pleasure to read your generous comments about how much you enjoyed your visit to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from each of our associates exceeded your expectations. We are honored you chose to stay with us during your trip to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words.Amanda Estock,Director of Operations

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
This place is top notch. Canyon Suites is simply amazing. The rooms are spectacular. They are super clean. The service is amazing. The grounds are nearly pristine. The staff was very kind to my kids. My 7 and 10 year old each thanked me for taking them there.
Stayed 6 nights in Jul 2022
Response from Director of Operations on Jul 31, 2022
Dear Gary, thank you for taking the time to share that your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale was perfect in every way. We love that you were able to relax in our spacious, luxuriously appointed accommodations here in the beautiful Sonoran Desert and that you were impressed with the service we provide. We appreciate your generous feedback and hope we will be your home whenever you and your family are in the area. Amanda Estock, Director of Operations

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff are exceptional!! We will be going back.
Stayed 6 nights in Jul 2022
Response from Director of Operations on Jul 18, 2022
Dear Julie, thank you for staying at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale, and for sharing your excellent review. We take great pride in delivering exceptional service; our associates are committed to ensuring that our guests enjoy their stay, so thank you for appreciating their efforts. It is satisfying when guests recognize their hard work. We hope you will choose to stay with us again on your next visit to the area. Amanda Estock Director of Operations

10/10 Excellent

Stan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canyon Suites is where I would in Scottsdale. Amenities and service very nice.
Stayed 4 nights in Jun 2022
Response from Director of Operations on Jun 15, 2022
Dear Stan, what a pleasure to read your generous comments about how much you enjoyed your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the amenities we offer and the service from each of our associates exceeded your expectations. We are honored you chose to stay with us during your visit to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words! Amanda Estock Director of Operations

10/10 Excellent

Jeff

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Director of Operations on May 13, 2022
Dear Jeff, thank you for taking the time to share that your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale was perfect in every way. We love that you were able to relax in our spacious, luxuriously appointed accommodations here in the beautiful Sonoran Desert. We appreciate your generous feedback and hope we will be your home whenever you are in the area. Amanda Estock, Director of Operations

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Great service! Highly recommend.
Stayed 4 nights in Jan 2022
Response from Director of Public Relations on Jun 20, 2023
Dear Cheryl, Thank you for reviewing your time at the Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad you liked our beautiful accommodations and the excellent service by our staff. We appreciate your recommendations and look forward to your return whenever you revisit the area.Megan BinderDirector of Public Relations

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed. Way too expensive for a resort without restaurants and no easy access to facilities.
Stayed 4 nights in Jan 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar needs to be open later
Everything was beautiful for our stay. Our spacious room was amazing. We brought our dog so they moved us close to an outside door for convenience. Only complaint, we were told bar open until 10pm, at 9:40pm we went down for a nightcap, was closed, all alcohol had been removed. Had to order a drink from room service. $41.00 for one delivered to room a little spendy due to them closing early...
Stayed 1 night in Jan 2022

10/10 Excellent

Majed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. With its small size (60 rooms), we got to know the staff by first name. It was a very memorable experience. The staff would move the earth to make sure you enjoyed your stay.
Stayed 5 nights in Dec 2021

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 5 nights in Dec 2021

10/10 Excellent

Helen, Honolulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Dec 2021

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from The Canyon Suites on Nov 7, 2023
Dear Alexander, Thank you for your fantastic rating! We are pleased you chose The Canyon Suites at The Phoenician, a Luxury Collection Resort Scottsdale, for your time in the city and are even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Q MartinSenior Rooms Operations ManagerThe Canyon Suites

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Ninos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic experience from the first moment to the last. The staff are exceptional, the hotel and grounds are stunning and the food at the restaurants is top notch. It was a wonderful experience and cannot wait to go back there again!
Stayed 4 nights in Aug 2021

10/10 Excellent

Arneshia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean and welcoming property. All of yhe staff were excellent. Loved everything about the experience. Food was good. Staff were so attentive . A1 experience.
Stayed 3 nights in Aug 2021

10/10 Excellent

Cyndi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we drove up to the property to the moment we left, the staff and the service they provided was fantastic! They were friendly, respectful, professional and attentive. Our stay at this magnificent property was enhanced due to them.
Stayed 1 night in Aug 2021

10/10 Excellent

Desmen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great place to stay while in Scottsdale. Be aware that of course its along the mountain so the property has hills and other things to consider. The Canyon suites are secluded a bit so be aware if you want to use the main pool or gym it will require a walk. The front desk has valet drivers that will take you anywhere on the property via golf cart but they weren't always around. The setup with the main lobby and room can mean a long walk also if you were given a room like me. It was a 5 minute walk to my room from the elevator. You can self park under the hotel or use valet. Rooms were spacious and clean and the staff was very friendly. Free breakfast every day was very good and leaps better then most hotels offer. I will stay here again but maybe next time stay at the main hotel to avoid the long walks in the heat with the hills.
Back area outside the lobby.
Stayed 2 nights in Jul 2021

10/10 Excellent

Miguel

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were amazing and treated us so well! We were well taken care of and pampered. This was a great property and so very relaxing and we can’t wait to visit again
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Trip
Staff is wonderful. Rooms very clean. Beds are comfy. Felt pampered.
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Too expensive
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely top of the line
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Jun 2021

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for Families
The staff at Canyon Suites is amazing, and so wonderful with families. They learned my children's names, said hello every day - had special little gifts and surprises for them which made them feel SO special. The resort is gorgeous, breakfast is great every morning, and the people there make is very special!
Stayed 4 nights in May 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Metra

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Overall, the stay was exceptional. The service was top notch and everything is conveniently located on the resort for your enjoyment, including good restaurants, spa, golfing, etc. It’s also a short taxi/uber ride away from the airport, downtown Scottsdale and the mall. The spa was the highlight of the trip and was impeccably pristine, including massage rooms, sauna, showers, etc... Highly recommend James as a masseuse. Amazing! The hotel also did a good job of keeping common areas very clean. When I checked into my room, I had to further sanitize, as I found many areas hadn’t been cleaned (ie fridge) or weren’t as clean as I would like (ie sinks and surfaces). Given CoVid, I’d planned to sanitize anyway, but would encourage the hotel to further scrutinize cleaning of individual rooms. Regarding the cuisine, hotel food can often be bland and unimaginative. I didn’t find this to be the case for J&G, the resort’s signature steakhouse. The tuna tartare was delicious and the ribeye was cooked to perfection, but still greatly enhanced by the Asian sauces (a welcome twist). Also good was the bar (great drinks and apps) and the Tavern (delicious cashew chicken salad and sweet potato fries) Finally, I’d highly recommend The Phoenician and can’t wait to return.
Wings
Chicken empanadas
Guacamole
Beautiful cactus garden
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camelback Mountain is right behind the hotel. Their views are amazing. They have a beautiful cactus garden with all types of wildlife. Hummingbirds, rabbits, lizards, quail, hawks, and all types of birds. The staff was amazing we have never been treated better, even in Disney! The hotel was impeccable, the room was amazing. We had a beautiful view of the golf course. If you don't go to the spa you will regret it. We hab an amzaing couples message. All of the resturants had great food service.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2021

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Service
Beautiful property, you feel like an exclusive VIP guest, everyone serves with a smile, we stayed in the 2-bedroom suite which was gigantic and had everything you could ask for. The spa services were excellent. Fitness Center huge and beautiful. Close to Scottsdale attractions like restaurants, old town, and Botanical Gardens. The only disappointment was that the room was not ready on time but the manager made it up to us and handled the situation very professionally. The breakfast was very good and there was a small honour bar. Pool service was excellent, providing towels and food and beverages. Beautiful lobby as well. There are only 30 rooms so it felt small and private. The concierge was knowledgeable about the town and activities available. Grounds on the property well- maintained and beautiful. We didn’t try the steakhouse but it looked amazing. I booked through hotels.com and got a good price. The suite was expensive but considering the service at the hotel and the size of the room it was worth it. I’d recommend it over reserving 2 rooms for a family of 4 because it’s together but private at the same time. This was a splurge for us but well worth it. The flight from NY was only 5 hours so not that much further than Florida and you get dry heat, not humid heat. April was a great month to go. I’d highly recommend this hotel and give it 5 stars. It is the complete package.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020