Ratings based on 403 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Granger, IN.
Posted Oct 1, 2015
Pros: The pools, lazy river were all wonderful.
Cons: Maid service was later in the afternoon. I exchanged towels with the maids so we didn't have our room cleaned for 3 days.
Location: Plenty to do at and near the Kierland. Enjoyed walking the block or two to the commons for dinner and shopping.
My husband had a convention and we did enjoy an extra 3 days to relax. The Westin Kierland provided a wonderful, relaxing experience.
for Everyoneby A verified traveler
Best resort pool!Posted Sep 1, 2015
Staff was wonderful! Clean rooms and best pool! Great dining options and fun sweet snack bar.
for Everyoneby A verified traveler from Arizona
Excellent hotel and location! Fancy!Posted Aug 12, 2015
Pros: The pool for the kids is exactly just for them mirroring almost like a beach. low levels allow then to swim and have more fun.
Cons: Restaurant service. I dined and ate breakfast. The food was excellent but my order took almost 40 minutes to be served!!! Staff apologized.
Location: Excellent location. Kirkland commons is right there at walking distance shopping center and restaurants. Close to the freeway 101
I took my family for an staycation. It was worth it! The room was excellent and the for was excellent. The pool was busy but it was expected. I lost have to add they ran out of towels and one of their staff could not give me an ETA when the towels will be ready and almost a little rude. other than that it was fabulous! My son had an awesome time!
for Everyoneby A verified traveler from Denver, CO
Early check inPosted Jul 23, 2015
Pros: Pool, room, close to great shopping (walking distance), shuttle, early check in, restaurants on sight.
Cons: Over priced drinks
Location: Awesome shopping and top name stores. Tons of restaurants that have great food.
We were able to check in early so we could enjoy the pool the entire day. The pool was wonderful. Food is good, but drinks are a bit over priced...$15 for one frozen drink. Great view of the golf course from our room. Room was clean and the bathroom was too. Bed was comfortable and lots of extra pillows. Great experience.
for Everyoneby A verified traveler from vallejo CA
Hidden charges EVERYWHEREPosted Jul 10, 2015
This hotel is money hungry and has hidden fees on everything . There is a $25 per day fee for Internet and shuttles, but this is optional. They will charge you unless you say you are not interested in it. Just use the guest WiFi for free. The cabana rental brochure fee says $175... we got charged $175 PLUS $44 tax and we're told to pay gratuity for cleaning it.... total of $250... the $100 minimum food purchase added up to $189 because my wife and I had to pay a 18% gratuity charge on top of our $112 dollar food bill . So 1 day at the cabana was over $400 for 2 people. Our room we paid extra to face the golf course had an obstructed view . Only seen a palm tree blocking our whole balcony. We complained and the Manger said we paid extra to FACE the direction of the golf course not to SEE it. They charged our atm card over $700 on top of our $100 check in card hold because we spend $400 on the cabana they assumed we would spend that much the following day.. it's a nice hotel but they are only out to get your money. If you have unlimited money this is a cool place. But I will not be staying here again. Really disappointing room and charges .
for Familiesby A verified traveler
AmazingPosted Jul 7, 2015 on Hotels
The staff at Westin was amazing! They went the extra mile (especially Melinda at front desk) to make sure we had an excellent staycation!
for Couplesby Richard from Mess, AZ
Birthday at Westin KierlandPosted Jun 30, 2015 on Hotels
Fantastic stay. Great room with fantastic view of golf course. Gave us a free breakfast for my birthday
for Everyoneby A verified traveler
Best vacation!Posted Jun 22, 2015
We loved staying in Scottsdale at the Westin! It's was the best!
for Everyoneby A verified traveler from Scottsdale
We celebrated our son's graduation and had funPosted Jun 11, 2015
Pros: Pool, the service at the pool, winning 21 and receiving a margarita, special service at Deseo, the desserts, amazing
Cons: Our bed: Heavenly was lacking. It is usually so very comfortable, but it was not this time. Unsure why. The light show didn't happen, no one knew???
Location: We love the many restaurants and activities around the hotel, we live 5 mins away but love it there/
Other than check in things were marvelous, the problem was the front counter with a female individual that had us waiting for over 20 mins. After that, things were great and the other staff was marvelous. We celebrated at the pool, Zach was amazing, and then dinner at Deseo was AMAZING. Our waiter was the best and we appreciated his extra attention with the celebration. We were thrilled. Thank you for the amazing adventure again. We were just there for a celebration of 18 th birthday in Nov. We LOVE it there. Suzi
for Couplesby patricia from Veracruz
ExelentePosted Jun 2, 2015 on Hotels
Una grata experencia, nunca espere un show de luces en un hotel, y la zona de rest y tiendas enfrente del hotel, de primera