Ratings based on 1,305 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Hanover, NH

Nice place for a business conference

Posted Mar 28, 2017
I was at the Wigwam as part of a small conference/business meeting - about 30 people from all over the country. Meeting facilities were nice, food was very good, got to sit by the pool for a few hours one afternoon for some R&R. All good. Perfect location for a small conference/meeting.
5 out of 5
Recommended
for Couples
by A verified traveler from Ohio

Beautiful historic hotel in excellent condition.

Posted Mar 27, 2017
Pros: The grounds, main building, exterior finishes and the pools were beautiful.
Cons: The exterior doors of the rooms would be updated, the aluminum sliding doors did not feel secure.
Location: The location was close to Goodyear Ballpark and highway access was great.
My wife and I spent several days at the Wigwam and we had a great experience, the pools, restaurants, grounds and staff were wonderful.
Comment from Hotel Management
Mar 29, 2017 by HotelMgmt, Hotel Management
It’s wonderful that you and your wife had a great getaway here at our resort. I’m delighted that you were pleased with our beautiful grounds, vast amenities and dining options and especially the service provided by our wonderful staff. We hope to welcome you back to The Wigwam again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Amazing customer service and beautiful hotel and grounds!
Comment from Hotel Management
Mar 27, 2017 by HotelMgmt, Hotel Management
I’m thrilled that you enjoyed a five-star experience at our resort. We’re happy that you were impressed with our exceptional staff and beautiful grounds. Please come back and visit us again soon at The Wigwam. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Excellent hotel. Everything is first class. Staff, grounds, amenities were all great.
Comment from Hotel Management
Mar 27, 2017 by HotelMgmt, Hotel Management
Thank you for your recent visit to The Wigwam. We’re thrilled that you enjoyed a great stay and were pleased with our wonderful staff, breathtaking grounds and variety of amenities. Please come back and visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Picture Perfect!

Posted Mar 21, 2017
Pros: Everything!
This was our first time staying at that Wigwam and it wont be our last! We loved everything about it. The beautiful grounds and flowers, the excellent staff, the music and entertainment at night. It was perfect in every way!
Comment from Hotel Management
Mar 22, 2017 by HotelMgmt, Hotel Management
I’m thrilled that you had a perfect stay here are our resort and that you’re already planning to visit us again in the future. It was a pleasure to have you stay with us and we can’t wait to welcome you back to The Wigwam. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Quaint hotel with unique set up.

Posted Mar 20, 2017
Pros: The set up.
The property is situated in a residential area, surrounded by a golf course. From arrival to departure, the staff was very helpful and went above and beyond for our stay. The rooms are in adobe casitas which provide a nice break from the typical hotel building.
Comment from Hotel Management
Mar 21, 2017 by HotelMgmt, Hotel Management
Thank you for your recent stay at our resort. I’m thrilled that you enjoyed your time here and were especially impressed with our beautiful casita style guestrooms. We appreciate your kind words and hope to welcome you back to The Wigwam again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Spring Training at the Wigwam

Posted Mar 8, 2017
Pros: Casual yet elegant. Does not feel like a hotel. VERY close to Dodger Ranch
Location: A stone's throw from Dodger Spring Training at Camelback Ranch. Cardinal Stadium is also very close. A large shopping center is also close by.
Very close to Dodger Spring Training at Camelback Ranch. Wonderful casual dining at the Red Bar, outside under the stars, with lots of heaters, and live entertainment. Lots of things for the kids to do, so they're out of the way. Highly Recommend. A pricy compared to nearby Spring Training hotels, but the casual, yet elegant element is worth the extra $50-75.
Comment from Hotel Management
Mar 10, 2017 by HotelMgmt, Hotel Management
I’m delighted that you were impressed with our casual, yet elegant atmosphere during your recent stay at our resort. It’s great that all members of your party, from children to adults, enjoyed their time with us. We thank you for your five-star review and hope to see you again soon at The Wigwam.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Mar 3, 2017
Very charming! Will definitely be back. Wonderful facilities and close to the ballpark, which was perfect to watch the Dodgers play, even though it is a distance to Scottsdale and Phoenix. It truly is a special place!
Comment from Hotel Management
Mar 4, 2017 by HotelMgmt, Hotel Management
It was a delight to welcome you to our resort and I am thrilled that you are already planning a return visit. It was a pleasure to provide you with a five-star experience here at The Wigwam and we look forward to seeing you again soon. Thank you!
4 out of 5
by A verified traveler

Nice resort hotel not so close to PHX

Posted Feb 28, 2017
Pros: Serenity
Cons: Make sure you don't need to go downtown PHX during peak traffic 6.30am -9.30am and 3.30pm -6.30pm.
Pleasant resort hotel 20 miles north west of PHX that takes at least a 1 hour drive in stop start traffic to get into midtown in the am and a 1 hour drive in peak traffic from PHX to Litchfield Park.
Comment from Hotel Management
Mar 4, 2017 by HotelMgmt, Hotel Management
Thank you for your recent visit to our resort. It is wonderful to read that you enjoyed a peaceful and serene stay with us. We hope that you’ll return for another stay at The Wigwam again in the future.
1 out of 5
by A verified traveler from Texas

Worst customer service I've ever experienced

Posted Feb 27, 2017
My family has stayed at this resort for 4 generations. I had fond memories of this place as a child, and brought my wife and son here in hopes they'd have fond memories as well. What a disappointment. The hotel is poorly staffed, and at every turn there was bad service and mistreatment. We sat at the Red bar and grill and ate our entire buffet without a single waiter asking for our drink order or checking on us. Then main restaurant didn't even open before dinner. The room service tray stayed outside our for 2 days. But the worst...the absolute worst part was the fact that they made a biking mistake and put us out on the street at peak rush hour traffic. We extended our stay for 2 days due to car trouble, but the front desk screwed up and only booked one. On the second day we get a phone call we have been locked out and the hotel is fully booked. On a Tuesday. We were shocked and in disbelief. We actually believe this was a lie and the staff deliberately decided to be "booked" when we got upset at the lockout and booking error. I have many other small complaints about our stay but I've said enough. Please do yourself a favor and stay elsewhere. No one cares about you here!
Comment from Hotel Management
Mar 2, 2017 by HotelMgmt, Hotel Management
It’s disheartening to read that your recent visit did not meet your expectations. Your feedback does not reflect a typical stay with us and we regret falling short on providing you with the experience you had anticipated for your family. We hope to have the chance to regain your trust. Thank you.