Ratings based on 118 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Couplesby Juan Manuel from Madrid
Hotel limpio y en buena zona para descansar.Posted Jun 29, 2015 on Hotels
Comment from Hotel Management
Sep 5, 2015 by Manager, Hotel Management
Dear Juan M, Thank you for taking the time to review your stay at the TownePlace Suites Phoenix North. I'm glad that you enjoyed our location and cleanliness. We hope to host you again on your next trip to the area. Sincerely, Dominick C. General Manager
for Familiesby Dennis from M
5 StarsPosted Jun 24, 2015 on Hotels
Great Price, Location, Room, Breakfast, Staff, etc
for Personal Eventby Jimit from nashville
enjoyed itPosted Jun 22, 2015 on Hotels
nice place, excellent room condition and facility
for Personal Eventby jeremy from Oroville, ca
Great valuePosted Jun 13, 2015 on Hotels
Exceptional value for the price. Large, clean, comfortable room. Great service.
for Couplesby A verified traveler
great place to stay.Posted Jun 3, 2015 on Hotels
The staff went above and beyond in friendliness and courtesy.
for Business Travelersby JAY from Los Angeles
Excellent StayPosted May 29, 2015 on Hotels
Great hotel in all respects, be in room cleanliness, services, hotel staff friendliness, room comfort and amenities, ample parking, nice pool and wide range of breakfast.
for Getaway With Friendsby Erica from Las Vegas
DisappointedPosted May 25, 2015 on Hotels
Very nice looking hotel, arrived and was immediately met with two crack heads rolling a cart around asking for spare cigs. Regardless I checked in, aware that they are animal friendly I told the manager upon arrival of my small dog that I always travel with. I was charged a 100 non-refundable pet fee a lil high compared to what I'm usually charged but oh well. After leaving for the day with my dog I had put a do-not disturb sign on the door ( I had money on the counter as well as iPads, and a computer) to my dismay I came back to my room cleaned. As this turned out to okay for the circumstance normally my dog is free to wonder the room and I have never had an issue with room service respecting the do not disturb so my dog wouldn't run away. Thank god I had her. Later on a manager came pounding on my door stating that I was smoking in the room (I AM a smoker but aware of the regulations was not smoking inside the room) was told I was being charged an additional 250! When asked the manager said the cleaning lady had made him aware that I was smoking and if I didn't stop I would be asked to leave. Confused and irrated I told him I had not been smoking once again and before anything else could be said he walked away from me! What?! I'm a younger women but travel all over and am very disappointed.
Comment from Hotel Management
Aug 1, 2015 by Manager, Hotel Management
Dear Erica, Thank you for your review of the TownePlace Suites Phoenix North. I'm sorry that your experience at our hotel was less than satisfactory. Please know, that we always respect DND signs, however, when the housekeeper entered your room there was not one present. It was at this time they found substantial evidence that smoking had occurred in the room which is why we did have to charge you the fee to return the room back to its original state. I apologize this upset you and appreciate you taking the time to provide us with your feedback. Sincerely, Dominick C. General Manager
for Familiesby A verified traveler
DrivewayPosted Apr 8, 2015
Pros: Very nice people.
Cons: Driveway sign.
Location: Metro Center is just across the highway. Lots of food, shops and any other thing you need. Amusement Park also across the highway.
The driveway is not marked well. I had missed it twice. After finding the hotel I asked for a back way in and I used that for the rest of my stay. Loved the layout of the room and kitchen area.
for Getaway With Friendsby cedric
Posted Apr 3, 2015 on Hotels
for Couplesby Russell from Westminster
Spring training 2015Posted Mar 31, 2015 on Hotels
The cleanliness and level of service was excellent. The location and availability of restaurants, shopping was very good once we were able to traverse the neighborhood and see what was available. My only complaint was the access door to the rooms was broken the entire stay as well as the lock/handle to the pool was also not working. The entire staff was courteous and accommodating.