Great location, but very disappointing service.
Posted Jun 30, 2016
Our first day we checked in there was an area wide power outage, including at the hotel. Now this is not the way you hope to start your vacation, but we headed to the pool to relax and take in some sunshine. When we got to the pool we headed over to the bar to get some drinks, the server unapologetically told us sorry we can't serve while the power is out. We asked if we could give our room numbers even let her hold one of our IDs and she said no sorry and didn't offer us anything, any even worse way to start a vacation.
The following day we came back to the pool to hangout for the day with our other friends that were staying at the hotel as well. The service was horrible we had to beg practically to get drinks the whole time, then at the end they totally screwed up our tabs, there was drinks we had never ordered or drank the whole day and she also charged us for top shelf we we had never asked for it.
The rooms were decent but the shower didn't have any temperature but extremely hot, we pretty much took showers as fast as we could. It was too bad because we had an amazing time in scottsdale and had great service at all the bars and restaurants around us except for where we stayed. Myself and everyone else in our large group all agreed we would stay some where else the next time we went and urge other to do so as well.