Breakfast and dinner served

Reviews of W Scottsdale

4 out of 5
W Scottsdale
7277 E Camelback Road, Scottsdale, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 355 out of 739 reviews" "
Rating 8 - Good. 181 out of 739 reviews" "
Rating 6 - Okay. 88 out of 739 reviews" "
Rating 4 - Poor. 60 out of 739 reviews" "
Rating 2 - Terrible. 55 out of 739 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ramses, Kirkland

Double charges and fraudulent charges are abundant
Stayed 2 nights in Mar 2024
Response from Marketing Manager on Apr 3, 2024
Hello Ramses, this is certainly not the experience we strive for. Please contact us directly so we can assist with your past stay.

4/10 Poor

Morgan L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool was 21 on the weekends, loud music playing, room was a long walk from elevator, room was NOT private. See through shower was not ideal for my daughter & I.
Stayed 3 nights in Mar 2024
Response from Marketing Manager on Mar 16, 2024
Hello Morgan, thank you for your feedback. It is true we are more lively on the weekends due to location and we appreciate your feedback regarding the layout of the showers. We hope we can turn your future stay around with a different room type option and we would be happy to create a more custom itinerary so that your next experience is amazing.

10/10 Excellent

Basel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Friendly and great area. I always enjoy staying at the W when I travel especially in Scottsdale.
Stayed 3 nights in Feb 2024
Response from Marketing Manager on Feb 23, 2024
Thank you Basel for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

JENNA

Everything was great.
Stayed 3 nights in Jan 2024
Response from Marketing Manager on Feb 5, 2024
Thank you Jenna

10/10 Excellent

Liam, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna Ly-Luu on Jan 31, 2024
Hello Liam, Thank you for staying with us.

10/10 Excellent

peter

Excellent- breakfast was weak but otherwise great place
Stayed 2 nights in Jan 2024
Response from Marketing Manager on Jan 29, 2024
Thank you Peter.

10/10 Excellent

Liam, Scottsdale

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Thank you for your feedback Liam! We are glad you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Thank you for your feedback Chris! We look forward to welcoming you back soon.

6/10 Okay

Tasha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is a couple of restaurants to choose from and was overpriced; we ate outside of the property, which has great options in walking distance. The staff was not as pleasant , would not give us the exact amount of their incidental fees. We had a corner room; it was extremely small and awkward. The bed was in the middle of a limited space. There are other options; just make sure you do not choose the corner room. Would not allow us to change to a comparable-priced room that allowed more space. Tight space for sure. We have stayed at W's many times before first time experiencing challenged customer service.
Stayed 5 nights in Dec 2023
Response from Marketing Manager on Dec 27, 2023
Hi Tasha, it looks like we missed the mark when it came to our guest room space. We thank you for your feedback and strive to communicate room spaces with images and square footage online. We have given your feedback to our management team and hope you can give us a second chance in the future.

8/10 Good

Chevalier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marketing Manager on Dec 19, 2023
Thank you.

8/10 Good

Jatinder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Marketing Manager on Dec 18, 2023
Hello thank you for your feedback. We look forward to welcoming you in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marketing Manager on Feb 5, 2024
Thank you Kevin.

10/10 Excellent

Nicole

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marketing Manager on Feb 23, 2024
Thank you for your feedback.

2/10 Terrible

John

Business traveler
I arrived at 11 p.m and was told the hotel was oversold. They made me go to another hotel about 10 miles away…. This move totally defeated the purpose of my trip. I have never had this happen before and I hold Hotels.com responsible..and will never use your service again.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 18, 2023
Hello John, thank you for your patience. We appreciate your understanding as we had to adjust due to high occupancy. We would love to make it up to you in the future if you chose to stay with us again. Please contact us directly for any further questions.

10/10 Excellent

darin

Stayed 3 nights in Dec 2023
Response from Marketing Manager on Dec 5, 2023
thank you Darin. We hope to welcome you back soon.

2/10 Terrible

Bonnie

Stayed 3 nights in Oct 2023
Response from Marketing Manager on Oct 26, 2023
Hi Bonnie, we are sorry to hear you didn't enjoy all aspects of your stay. Please contact us directly to see if we can turn your future experience around.

10/10 Excellent

Jena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marketing Manager on Oct 19, 2023
Thank you Jena

8/10 Good

Avonte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay..highly recommended. Check the W Scottsdale out.
Stayed 2 nights in Oct 2023
Response from Marketing manager on Oct 12, 2023
Thank you Avonte. We look forward to welcoming you in the future.

8/10 Good

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Thank you for your feedback Marc, we look forward to welcoming you back soon.

6/10 Okay

Brienne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marketing Manager on Oct 2, 2023
Hello Brienne, we hope to make your next stay excellent. If you would like to share your feedback with us directly please let us know.

10/10 Excellent

amos, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 3 nights in Sep 2023
Response from Marketing Manager on Oct 2, 2023
Thank you Q

2/10 Terrible

MATT, Lewisville

Traveled with group
Disliked: Staff & service
We had issues with the ac unit cooling the room. We had two employees come up and check the ac and everything seemed to be working, unfortunately I was unaware the window behind the curtains was slightly cracked which was allowing the cool air to escape. I didn’t discover his window until checkout and I think this is a big reason we were unable to sleep and the room was unable to cool down. My biggest issue is the access to the pool. We had 16 people staying at the property for the Cowboys game. The doorman “james” refused to let us access the only bar/breakfast area before we left for the game. Also the previous day we had the same issue with the door guy allowing us access to the pool due to us wearing “cowboys” gear. The rules need to be posted or a little more defined especially for guests staying at the hotel.
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on Sep 29, 2023
Hello Matt, first and foremost we strive to exceed customer expectations and it looks we missed the mark on your last stay. Your feedback has been noted to our management team as we continue to improve our guest experience, we appreciate your feedback and apologize for any inconvenience. We do hope to make it up for you in a future stay.

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Location is great. Wet deck is really nice.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 22, 2023
Hello Kyle, thank you for your feedback! We look forward to welcoming you back soon.

6/10 Okay

Noel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Marketing Manager on Sep 11, 2023
Hello Noel we hope to wow you at your next future stay with us. Please leave us feedback directly if you have any questions.

10/10 Excellent

Rashon

Stayed 2 nights in Aug 2023
Response from Marketing Manager on Aug 30, 2023
Thank you Rashon we look forward to welcoming you back soon.

4/10 Poor

Kayla

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Staff not knowledgeable about the business or how to check in staff.
Stayed 1 night in Aug 2023
Response from Marketing Manager on Aug 25, 2023
Hello Kayla, this is not the level of service we strive for. We have given your feedback to our staff and hope you give us another chance in the future. Thank you.

4/10 Poor

Linda

Liked: Property conditions & facilities
Disliked: Staff & service
Some of the staff were often not very friendly and had a lot of attitude. They also misinformed my friends and I several times. Staff also didn't clean our room.
Stayed 3 nights in Aug 2023
Response from Marketing Manager on Aug 19, 2023
Hi Linda, this is not the level of service we strive for. Thank you for your feedback and we hope you can give us another chance in the future.

6/10 Okay

Cynthia

Stayed 2 nights in Aug 2023
Response from Marketing Manager on Aug 16, 2023
Hello Cynthia, looks like we missed the mark to exceed your expectations but look forward to wow'ing you in the future.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel . Perhaps to many non hotel guests in the pool .
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on Aug 9, 2023
Hello Paul, thank you for your review! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

prabhjot

Stayed 1 night in Aug 2023
Response from marketing manager on Aug 29, 2023
thank you!

6/10 Okay

JaQuay

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful and Gia at the front desk was very nice. If only her hospitality and professionalism would have carried over to the pool bar. The bartenders were not nice and it appeared to be only towards the only two women of color
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 7, 2023
Hello JaQuay, first and foremost thank you for your review. We're glad to hear that Gia took such good care of you and appreciate you taking the time to recognize her! However, we strive to exceed customer expectations and it looks we missed the mark on your last stay due to your WET Deck experience. Your feedback has been noted to our management team as we continue to improve our guest experience, we appreciate your feedback and apologize for any inconvenience. We do hope to make it up for you in your future stay.

10/10 Excellent

Sherry

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 2, 2023
Hello Sherry, thank you for your review. We hope to welcome you back soon!

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 1, 2023
Hello Maia thank you for your review. We look forward to welcoming you back soon!

10/10 Excellent

Mandeep Kaur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional! Property was gorgeous and clean. Pool area was well kept. Room was small but really nice.
Stayed 3 nights in Jul 2023
Response from Marketing Manager on Jul 17, 2023
Hello Mandeep we appreciate your feedback about staff and property. We hope to welcome you back soon.

10/10 Excellent

Frederic, Saint Basile le Grand

Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Aug 7, 2023
Hello Frederic, thank you for your review! We are glad you enjoyed you stay and look forward to hosting you again soon.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful hotel ! Rooms clean, service kind, hotel a vibe.
Stayed 1 night in Jul 2023
Response from Marketing Manager on Jul 11, 2023
Hello Crystal! Thank you so much for your feedback about the rooms and hotel vibe. We hope to welcome you back soon.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Marketing Manager on Jul 10, 2023
Hello Olivier thank you for your review. We look forward to welcoming you back soon!

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool policy and loud noisy people
The pool has a ridiculous policy that you can not get an umbrella unless you purchase bottle service. There were more than 30 umbrellas stored away and zero shade on a 115 degree day in Scottsdale. There were less than 20 people in the whole pool area and only 2 of us and we were not going to spend $350-400 dollars to use an umbrella. Later that night we were woken up 3 times after 1am, 2am and 3 am by loud drunk people in the hallway outside of our hotel room.
Stayed 1 night in Jul 2023
Response from Marketing Manager on Jul 6, 2023
Thank you for sharing your feedback. We’re sorry to hear that you did not enjoy your stay due to the challenges you experienced with location and amenities. As you mentioned being located in the heart of the Entertainment District, our hotel is known for its colorful scene and energetic nightlife. If you stay with us again (and we hope you do) we would encourage you to request a quieter, Camelback Mountain facing guestroom so you can have a quieter getaway. We strive to exceed our guests’ expectations 24/7 and take feedback seriously. Please know that management has addressed your concerns with our Talent – and it is our sincere hope that we are able to make this up to you on a future visit.

10/10 Excellent

Louisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. In the heart of Scottsdale. I will definitely be back !
Stayed 3 nights in Jul 2023
Response from Marketing Manager on Jul 6, 2023
Thank you Louisa for your feedback. We hope to welcome you back soon!

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marketing Manager on Jun 30, 2023
Thank you Josh!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about this hotel , except beds were too hard. Bebbungs and pillows great.
Stayed 4 nights in Jun 2023
Response from Marketing Manager on Jun 30, 2023
Hello Natalie, we are happy to hear you enjoyed your overall stay. We take hotel cleanliness very seriously and are unaware of any reports from your feedback. Please call us directly if you would like to discuss. We do hope to welcome you back in the future!

10/10 Excellent

Seth

Stayed 1 night in Jun 2023
Response from Marketing Manager on Jul 17, 2023
thank you Seth!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Marketing Manager on Jun 19, 2023
Thank you for taking the time to leave us feedback. We look forward to welcoming you back in the future.

2/10 Terrible

Muna, Seattle

Stayed 3 nights in Jun 2023
Response from Marketing Manager on Jul 10, 2023
Hello Muna, we're sorry we didn't exceed your stay expectations. We do hope we can turn a future stay around. Please contact us directly if you have any questions.

10/10 Excellent

Cim

Stayed 2 nights in May 2023
Response from Marketing Manager on Jun 1, 2023
Thank you for your feedback we look forward to welcoming you back soon.

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 4 nights in May 2023
Response from Manager on May 23, 2023
Hello we would love to hear more about your experience and see how we can elevate next time. Please call us directly. Thank you.

4/10 Poor

Rajesh

Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Marketing Manager on Jun 19, 2023
Hello Rajesh we hope we can turn your future stay around, thank you.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don’t waste your money
Way overpriced and extremely loud.
Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Hello thank you for your feedback. We strive to communicate our hotel's liveliness in pre-stay communications and looks like we missed the mark on your last stay. We hope to welcome you back for a future experience.

6/10 Okay

Randy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vegas prices just a little south
Hotel was very nice and great staff with the exception of a rude gentleman at check in. He was very arrogant during check in two days in a row (once for myself and the other for friends). Hotel was extremely pricey and caught us off guard both for the room and the bars/restaurants on the property.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 26, 2023
Hello Randy, we strive to exceed expectations and it looks like we missed the mark during your last stay due to check-in. We appreciate the feedback and do hope we can invite you back for a future stay.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
If you ever wonder where creepy 50 year olds go to relive the glory of their college spring break trips, here it is. Also if you are not a fan of “house music”, don’t plan to spend time at either the pool or lounge.
Stayed 3 nights in Apr 2023
Response from Manager on Apr 24, 2023
Hello, we stive to exceed guest expectations and looks like we missed the mark during your last stay. It is true we are a livelier property due to the scene nearby. We would love a chance to make it up for you in the future.