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Reviews of Windemere Hotel and Conference Center

2.5 out of 5
Windemere Hotel and Conference Center
5750 East Main Street, Mesa, AZ

Reviews

5.4
Rating 10 - Excellent. 128 out of 1000 reviews" "
Rating 8 - Good. 181 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 200 out of 1000 reviews" "
Rating 2 - Terrible. 307 out of 1000 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tonia

Stayed 2 nights in Jun 2023

2/10 Terrible

Christopher Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall this place should not be condemned but should be closed while they are Continuing construction or whatever improvements they intend on performing.

6/10 Okay

Christina

Stayed 1 night in May 2023
Response from Windemere Hotel on Jun 1, 2023
Thank you for taking the time to leave a review

2/10 Terrible

Raeleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastiest hotel ever
The hotel was a drug riddled cestpool with a potential of grave violence. You couldnt get into the lobby. The room stunk and when i asked for another the front desk clerk said thatvwas the best room they had. The bed was foam-not even a real mattress and the bath had mold. I couldnt stay there and i am disgusted it was offered thru your website. Without the ability to cancel i was charged $106 for crime and drug dealing on top of filth for a hotel room. This is unconscionable and noone should have to pay for something when in fear for there life
Stayed 1 night in May 2023
Response from Windemere Hotel on May 26, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Windemere Hotel on May 19, 2023
Thank you for taking the time to leave a review

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!!!
I’m looking for a refund. I did not stay at the property which in there description failed to mention it’s a homeless and halfway house. It was not as it is described per your listing. I did not feel safe staying there with my parents. We also learned that police are often called to the hotel.
Stayed 2 nights in Apr 2023
Response from Windemere Hotel on May 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
This facility enforced COVID protocols even though our government and the WHO have determined that COVID is no longer a threat. They claimed that the pool and hot tub was closed due to these protocols. They also closed the lobby and limited the "free" breakfast. The clerk was friendly and the room was clean, but that's the best I can say. They no longer patrol the grounds. There were "working" professionals in the back lot. Several characters that appeared homeless roaming the grounds. I felt very unsafe outside of the room. This will be our last visit to this establishment.
Stayed 1 night in May 2023
Response from Windemere Hotel on May 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Lacey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Do not stay here! It was filthy. Dead bird outside our door and flies all over inside the room. It was so bad!
Stayed 1 night in May 2023
Response from Windemere Hotel on May 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Robert

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was like a crack house. Pictures were very deceiving. We ended up not even staying at the location.
Stayed 2 nights in Mar 2023
Response from Windemere Hotel on Apr 8, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool closed, breakfast closed, lobby closed, homeless loitering, filthy, unsafe. I can't believe you would list this property.
Stayed 1 night in Mar 2023
Response from Windemere Hotel on Mar 24, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Patrick

Disliked: Cleanliness, room comfort
Please stay away. Not worth any amount of money.
The lady checking us in was cordial and nice. However, she let us know that there would be NO breakfast, even though that's the reason we booked that stay. Then, the cops all over the place (be it in the front or the back was extremely off-putting). The hotel didn't care to mention the fact that they are affiliated with CBI (Community Bridges Inc). Pretty much they assist those getting off addictions and other behavioral health issues. The Jacuzzi room was absolutely disgusting. Water leaving from the ceiling, there was bugs on the floor (because the door had about a 1/4" gap from the floor. The Door as you walk in looked like it had been kicked in at one time or another. The A/C's front cover was falling off of the wall. There were numerous dents in the walls and it was just gross all together.
Stayed 3 nights in Mar 2023
Response from Windemere Hotel on Mar 24, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Bianca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Windemere Hotel on Mar 24, 2023
Thank you for taking the time to leave a review.

2/10 Terrible

Abdou

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my worst experience in a hotel ever. This is even not an hotel, but a homeless shelter. The front door was closed so we have to check in in a little window. The pool and breakfast promised was closed. Their was not coffee or even a coffee maker in the room. The bed and sheets were dirty with stains in the sheets and when I asked for clean sheets, they did not have any. The place is unkept with shady people all around. The pool was dirty and looks like nobody used it for a very long time. The back door was sealed and we could not use the little balcony they have. I took my kids to a restaurant and we stayed there until 10 PM because my kids were afraid to stay in the hotel. We left early in the morning and came back at 11 AM to check out. The place was noisy all night. The door is broken and they use glue to fix it. I did not sleep all night as I was with my little kids and was so worried that someone will break in. You should not list this hotel ever. I would like to get my money back as this is false advertising and I did not get anything I was promised. I will never stay in this hotel ever and I will tell everybody how bad it is and that I booked it through Hotels.com.
Stayed 1 night in Mar 2023
Response from Windemere Hotel on Mar 24, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
The booking through Expedia said ‘full breakfast included’. That was not the case. There is no breakfast at all!
Stayed 1 night in Mar 2023
Response from Windemere Hotel on Mar 12, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly with Expedia.

2/10 Terrible

Nataliya

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stay away from this hotel
Room was clean but bathroom was not remodeled. No breakfast, no coffee in the morning, no swimming pool and they rent rooms to homeless shelter.
Stayed 2 nights in Mar 2023
Response from Windemere Hotel on Mar 5, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Joseph

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Well should I start with the prostitute working on the stairs or the guy selling crack out if his room door?
Stayed 1 night in Feb 2023
Response from Windemere Hotel on Mar 3, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Humberto

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2023
Response from Windemere Hotel on Mar 3, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

4/10 Poor

Jacqueline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is NOT 3 Star Hotel. I can see where it once was, but with a broken window and ac unit, they can no longer hold that status. I could go on, but let me finish with, during our 5 day stay, housekeeping never ince checked in on us.
Stayed 4 nights in Feb 2023
Response from Windemere Hotel on Feb 24, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

Joe

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Please do not stay here unless you are homeless. This is literally a homeless shelter in which the state of Arizona rents rooms for homeless. This is fine -- it's actually a great program. But don't charge me two hundred dollars a night to stay at a "resort" when that isn't what it actually is. The paid on-duty police officer is there for a reason. Book your room somewhere else. Also: - Expedia offers money-back insurance but won't honor it unless there is a sudden death in the family or job loss. You won't get your money back when you realize the "resort" you booked is a crack den.
Stayed 2 nights in Feb 2023
Response from Windemere Hotel on Feb 23, 2023
Thank you for taking the time to leave a review we will look into these concerns and address them accordingly.

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, promised amenities not delivered, unsafe with police present all the time, no room service for the entire week, we had to gather and dispose of our own trash—no one should rent these rooms!
Stayed 7 nights in Feb 2023
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

2/10 Terrible

Trevor

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a homeless shelter, the amount of people on the chairs outside their rooms is an obvious give away that these are long term residents. The lobby is closed for some reasome, preventing reasonable check-in processes. It took me 45 minutes to get into my room because rhere were people in front of me when I arrived and even more people when my key didnt work. One person is not enough. No Pool, No Breakfast yet priced like a 4 star hotel. Blows my mind this place is in business. I had intended on staying a second night, but the old ladies, smoking their swisher sweet in the night gowns outside their rooms staring at me has scared me away.
Stayed 1 night in Feb 2023
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

2/10 Terrible

Donovan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Windemere Hotel on Mar 10, 2023
Thank you for taking the time to leave a review

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, room comfort
Never again.
Very dark parking lot and confusing set up. Lobby was closed; didn’t say why. A man pounded, at 3am, repeatedly, yelling explicatives, on my door, (this in an outside entrance motel). It seems people live there. Door mats, ravioli cans on windowsills, etc. I did not call the cops, because there is no way they would found the guy after it stopped. I reported to the morning clerk, (I left at 5 am), and she shrugged her shoulders and said “hmmf”. She then walked off and I had to call her back to check me out of my room. I cannot believe this is a place where they hold conferences.
Stayed 1 night in Jan 2023
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

4/10 Poor

Sheila

Stayed 2 nights in Jan 2023
Response from Windemere Hotel on Mar 10, 2023
Thank you for taking the time to leave a review

10/10 Excellent

Barbara

Stayed 2 nights in Jan 2023

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room and construction on site
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

2/10 Terrible

Edith

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like the fact that it was a homeless shelter very deceiving I asked the girl when I checked in she told me no and then I asked her why there were so many police officers around and she says just to keep the peace then there was a homeless man right in front of our door right next-door, digging through the trash
Stayed 1 night in Jan 2023
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

4/10 Poor

Theodore

Traveled with partner
Disliked: Amenities, property conditions & facilities
Advertised breakfast and daily housekeeping. Neither was provided. Advertised coffee in room. There was none. Sink would not drain. Pictures of room in ad was misleading. Don't book without checking into what you are getting.
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Gregory

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I've stayed at this property many times over the past fifteen years, so happily booked it for this trip. When I arrived, I was appalled by the condition. No inside check-in. Weeds all over the place. Broken chairs and trash in the outside patios of many rooms. The room itself was fine, not bad. However, the internet was terrible: slow and erratic. This place LIED about having internet. It does NOT have internet--at least not usable internet. This place was terribly disappointing and I won't be coming back. I also blame Orbitz for recommending such a place.
Stayed 1 night in Jan 2023
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

8/10 Good

YechielNRebecca

Liked: Cleanliness, room comfort
It was a great place to stay. A bit run down looking from the outside, but the inside of the room was like a little apartment. The bathtub made up for everything. This was the main reason why we chose it. Not near the city center.
Stayed 1 night in Jan 2023
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review..

4/10 Poor

Charles P

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a motel for the homeless
Response from Windemere Hotel on Feb 19, 2023
Thank you for taking the time to leave a review we will look into these concerns and act accordingly.

10/10 Excellent

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The inside was beautiful, reminded me of an updated studio apartment. Exterior was poor; tall weeds in the entrance areas, broken tiles and busted concrete at main and patio entrances. Road was riddled with pot holes in front of the rooms.
Response from april on Jan 13, 2023
Thank you for the kind review we love having you.

8/10 Good

Jennufer

Liked: Cleanliness, staff & service
Overall this day was OK but the bed was slightly hard and the Jacuzzi tub had water stains in it so it didn’t look clean
Stayed 1 night in Dec 2022

8/10 Good

Rebecka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Phil

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place is disgusting. Cigarette hole in the bedspread, walls and baseboards nasty with splatters of something. Bathtub was old and dirty with something on the tub floor. No coffee pot. I paid $150 for this nasty place and I am not happy!!!
Stayed 1 night in Dec 2022

2/10 Terrible

Leslie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we learned the lobby is closed and has been before Covid. No free breakfast (wouldn’t eat it anyway). The front desk agent was completely indifferent to the filth. The city rents the rooms for homeless people, which is admirable, but I don’t want to stay there. There were shopping carts filled with blankets and things all over the property and a homeless man was defecating on the side of the building, despite police vehicles patrolling the area. We didn’t even go near the room once we saw that and only got out of the car to return the keys. This was the most disgusting place I’d ever seen. As we were leaving we saw a funeral parlor next door. Ewww. Unless you want scabbies, I would not recommend this place.
Stayed 1 night in Nov 2022

2/10 Terrible

Sean

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever.
Booked a non smoking room. Was given a room that obviously had been smoked in. When I told the front desk, she just said “oh really?” And didn’t fix the issue. There was no free breakfast despite the booking saying there was. There was just a note taped to the front door that said “no breakfast.” The property is super sketchy, and the room in the advertisement for booking looks nowhere even close to what we got upon check in. The bed was super uncomfortable and felt like it had a slant like a worn down mattress. This place is a sketchy dump with terrible service. Avoid at all costs.
Stayed 1 night in Nov 2022

4/10 Poor

Marlene

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
There were people living in the rooms, they said they were in a program. That was not diclosed on the wb site. The pictures are very outdated and misleading to the property. The room was ok but there was no breakfast provided as stated. I would not recommend this half way house to be on your website as a hotel.
Stayed 1 night in Nov 2022

2/10 Terrible

AMY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crumbs all over the bed, sheets that were questionable for clean, sheets that would not stay on mattress, shower took 15 minutes to warm and it leaked and curtain did not reach floor so a big mess, homeless roaming all over, someone had household belongings stacked outside door nearby, so bad we did not stick around for second night of reservation because it felt unsafe!
Stayed 2 nights in Nov 2022

2/10 Terrible

Marita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our original room stunk. They gave us a less stinky room. There was a police vehicle in the parking lot constantly. The key never worked. They have no pool, no lobby even. Never again.
Stayed 2 nights in Nov 2022

2/10 Terrible

Patty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches
Stayed 1 night in Nov 2022

2/10 Terrible

Owen

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-smoking room smelled like smoke, nothing was really clean.
Stayed 4 nights in Nov 2022

6/10 Okay

Cory

Stayed 1 night in Nov 2022

4/10 Poor

William

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, mismatched furniture, unfriendly staff, breakfast closed, pool closed and could not get a receipt.

2/10 Terrible

Oscar

Stayed 3 nights in Oct 2022

2/10 Terrible

sherrill

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities werent even an option.Everything they said and showed on the website was a lie. No pool. No breakfast no coffee.. just to begin, I asked for hot water the first morning.. no one came to help.When i didnt get hot water for a shower the second night, they blamed it on day time staff and said they couldnt help me. When i asked for towels, they told me to bring my dirty towels to the front before i could get clean ones. It was a long walk... to get towels for a cold shower.. they woulnt let me change rooms and i couldnt get my money back to leave. Never again expedia will i do business again. There is nothing wrong with prepay but not having basic amenities and not being able to get your money back to go somewhere elsr is horrible business.
Stayed 2 nights in Oct 2022

4/10 Poor

Leon

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Yes this property is due to be condemned. The pictures online are not up-to-date. The pool is closed the building is falling down. Don’t stay here
Stayed 2 nights in Oct 2022

4/10 Poor

Barbara Joy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place is very run down. October 2022 they are still using COVID as an excuse to not serve breakfast or open the pool. In fact you can't even enter the lobby at all! You have to check in at a window. There was no Wifi either. We were very disappointed with this place. The pictures are very old. The mattress old and uncomfortable. Really I can't think of anything we liked about the place.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from april on Oct 7, 2022
Thank you for the feedback.