Phoenixville Chalets

"The staff was wonderful to us. The option of the Red Owl Tavern is convenient plus the food options are delicious. The whole experience was wonderful and will stay here again"

"Currently under construction and upgrades as of March 2026, so I’ll be prepared for noise."

"The "hotel" was under construction, but seemed like it was in the middle of a conversion to a hotel from an apartment building, with makeshift check-in counters on the mezzanine level. The room was very large (we had a king suite) but the furniture was very low end and nicked-up. Mattress very stiff/uncomfortable. Neither of the remotes for the televisions worked properly, so we had to have a tech come up to fix them as well. Both body wash and shampoo dispensers in the shower we empty. Kitchen had some very low-end dishes and silverware, but no bottle opener or any other stuff. Sticky stuff on floor of kitchen. Just an overall low-end experience, definitely not worth of a 4 star rating or an overall customer rating of 8.8. "

"Breakfast on 10th floor was *terrible*."

"Didn’t stay - saw general lack cleanliness in hallways and the room opposite turning area of a car park…. Absolutely zero privacy - immediately left"

"Some of the outlets didnt work. But the staff was great. Hotel was clean, transportation was great also. Over all I would stay there again."

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"Everything about this place deserves 5 stars even down to the staff everyone has been very pleasant helpful & easy to communicate & deal with they make me & my children stay here very comfortable!! I will always recommend this hotel to somebody when in search of a good hotel to stay at in the city. Best of the best hands down"

"Selected for location, it was nearby hospital. Pleasantly greated. Room as described online, except no iron, ironing board, bathroom mirror too close to faucet, NO HOT WATER IN THE MORNING. "