The setting is great, lovely swimming pool and delicious food. However, the service is sub-standard. From issues on lodging into a room with no hi-fi access and hot water only available after 5 minutes of waiting to bad recommendations twice during a stay of 4 nights.
Asked for advice to get to a nearby restaurant, but we never got there. Maybe because of the corona restaurants were all closed but a few ones at the waterfront open. We were told we could easy get there by walking and it turned out the nearest restaurant was located 2.5 km from the hotel.
Worse was a suggestion to make a half-day trip to Rach Vem, a beach for snorkling and good options to watch star fish. The journey took an hour and locals informed us the starfish presence was out of season. We had an exchange of view with the owner, Linh, and she insisted her staff never recommended the place. Upon arrival back to the hotel the person in question said she was there in March and could not understand there was no starfish in July!
Try another hotel next time we get to the island again.