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Reviews of Saigon Phu Quoc Resort

4 out of 5
Saigon Phu Quoc Resort
62 Tran Hung Dao Street, Duong Dong Town, Phu Quoc, Kien Giang

Reviews

8.4

Very Good

Rating 10 - Excellent. 139 out of 376 reviews" "
Rating 8 - Good. 168 out of 376 reviews" "
Rating 6 - Okay. 53 out of 376 reviews" "
Rating 4 - Poor. 13 out of 376 reviews" "
Rating 2 - Terrible. 3 out of 376 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Staff & service, amenities
Great resort, good food, great pool, walk to restaurants and night market. Would definitely recommend!!
Stayed 5 nights in Feb 2024

2/10 Terrible

anh

Traveled with group
Disliked: Staff & service
We forgot the special big size shampoo and conditioner ( special treatment) in the bathroom and the next day we ask the driver come back to ask the staff at front desk but they did not ask the housekeeping yet and help us to find them out, she just said there are nothing in the bathroom….that’s so weird!!! BE CAREFUL WHEN YOU STAY HERE, MAKE SURE YOUR STUFFS BEFORE YOU LEAVE!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Tuyet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach front &faucets around the beach to wash away sands stuck on foot, walkable to night market, not really far from good restaurant , big swimming pool
Stayed 4 nights in Nov 2023

8/10 Good

SANCHITA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort. Stayed at Beachfront Villa which wAs excellent. Resort is well located. Nice pool. Unfortunately the beach in front has a tiny strip of sand and dirty with plastic rubbish.
Stayed 4 nights in Oct 2023

8/10 Good

Phong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Oct 2023

6/10 Okay

Deborah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not currently recommended August 2023
Renovation due to start Sept 2023. Currently very tired. Reception area pulled down photos in website not reality. Have stayed here before and can't currently recommend, however, staff were excellent. Very few people staying at the moment. We were not warned of reception area being removed which also houses the breakfast area. Breakfast much more limited. Having said that the pho and omelettes were great. We were charged full price and they're much better close by hotels that cost a lot less that also have beach - ours was washed away. Unable to add photos for some reason.
Stayed 6 nights in Jul 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful beach-front hut
The beach-front hut was amazing; sitting on the deck watching the sunset, listening to the sound of the surf, walking distance to restaurants and night market, comfortable room and bed, we enjoyed every moment. The downside was buffet breakfast; plenty of it but not the quality, with cold food not refrigerated and sitting in the hot weather. The premises and grounds are also starting to look tired and in need of work/upkeep. None-the-less, we enjoyed our stay and wouldn't hesitate to stay again in the beach-front hut.
Stayed 3 nights in Jul 2023

8/10 Good

Huy N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are very pleased with the stay and that was our best part of our multi cities vacation tour. The resort staff are very helpful. The pool is excellent, large enough and very cleaned. The breakfast buffet is good. Our beach front cottage is the best we ever had in all our vacations. It is right on the beach and so romantic. Its location is perfect for us since we can walk to town and and have interaction with my people. We did have a problem with the air conditioner but the hotel technician fixed it right away and it worked good. As a person in this AC business, some of the AC condensers need to be replaced soon; At least they should check them before the guests move in. This little thing may cause bad impression. I love waking early and help cleaning beach debris. I hope this is a constructive comment since we love this hotel, the berach and hope it is doing well in this economy. We recommend this hotel without reservation.
Stayed 5 nights in May 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Breach front view is amazing and enjoyable. Would come back to phu quoc again.
Stayed 2 nights in Jun 2023

8/10 Good

Kwong

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The whole resort area is good, the service around the resort is very good, except the front deck lady, their comstomer service is very poor.i won't 6going back . com
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front bungalow was ideal for sunbathing, reading and looking out at the beach and sea. Breakfast was good. Beach cleaned by staff several times a &day. Lovely swimming pool.
Stayed 4 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023

6/10 Okay

Ky tu

Traveled with group
Nice place to stay
Stayed 2 nights in Apr 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and Affordable Resort
This resort is amazing! The location is perfect - within walking distance of the night market as well as other delicious restaurants. The free breakfast was a nice option, and the pool and beach access were perfect. No complaints on our end!
Stayed 3 nights in Feb 2023

8/10 Good

Sonaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing is we got bitten by mosquitoes.
Stayed 2 nights in Feb 2023

6/10 Okay

Yoshiki

Liked: Cleanliness, property conditions & facilities
Service at the restaurant was not satisfactory.
Stayed 2 nights in Feb 2023

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Kim, Portland

10/10 Excellent

Olga

4/10 Poor

PETER

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old, and it did not maintenance well. It is smelling molding everywhere. Blanket, bed, floor, furniture is old and smelling mold. Alot mosquito in the room. Swimming pool is broken. Very poor breakfast buffet, few selections. Does not cook well.
Stayed 4 nights in Oct 2022

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet selection was very good. Private beach entrance from the VIP villa, the rooms were very nice and clean. The private outdoor bathtub was not clean however which is a shame. Service was good otherwise, I would stay here again.
Stayed 2 nights in Oct 2022

8/10 Good

HIEN

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2022

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great position near resturants etc. Could do with a coat of paint.
Stayed 12 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property location is gorgeous -but it is not worth the price.. the gym is a throw together of old equipment and was dirty, the bikes were all rusted and the chain broke on one of our rides..the gentleman working with the bikes just laughed..they know the bikes are old and don’t care. The food was not good, very bland- but there were many options for breakfast..The room we booked had everything we needed but in dire need of updating.
Stayed 7 nights in Jan 2020
Response from Nguyen Ngoc Linh - Room Division Manager on Mar 5, 2020
Dear valued guests, On behalf of management, thank you very much for your stay at Sai Gon Phu Quoc Resort & Spa in this holiday. Then, we do apologize for some problems that caused you unsatisfied. Through your comment, the staff of the GYM department have been warned and trained again. We check and buy some more equipments. To avoid aging of time, our resort will be renovated in May, 2020. Thanks for your valued time to share your experience, we hope to serve your family again at our resort with some positive improvements in the future. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Nguyen Ngoc Linh (Room Division Manager) on Dec 31, 2019
Dear valued guest, First of all, thanks so much for your stay at Sai Gon Phu Quoc resort & Spa in December, 2019. Then, we are very grateful to you for excellent comment, which is a major incentive for our management and the whole team try our best. Finally, we’re very honour to welcome back you & yours at Sai Gon Phu Quoc resort & Spa in the near future HAPPY NEW YEAR! Best Regards,

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and dated. Old room and furniture. The gym is a total joke. While the maids are nice, the front desk receptionists need to be retrained at customer service. The breakfast buffer is plentiful and tasteless.
Stayed 4 nights in Nov 2019
Response from Nguyen Ngoc Linh (Room Division Manager) on Dec 18, 2019
Dear valued guest, Firstly, on behalf of management, thank you very much for your stay at Sai Gon Phu Quoc Resort & Spa in this holiday. Next, we appreciate for your constructive comment.…As your mention, the receptionists would be retrained at customer service and to succeed we must put more effort into our work and to avoid aging of time, our resort will be renovated. Finally, once more thanks and we hope we will have a pleasure to serve you again at our resort with some differences in the future. Sau moi phan hoi, e kem them cau: MERRY CHRISTMAS & HAPPY NEW YEAR Best Regards,

8/10 Good

eunjin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Nguyen Ngoc Linh - Room Division Manager on Dec 5, 2019
Dear Ms LIM EUNJIN, On behalf of management, we’d like to express our deep gratitude for your stay at our resort from November 26 to 28, 2019. We rejoice to know that you have had a comfortable holiday with us.Your nice reviews are a major incentive for our management and the whole team, it help us improve services more and more developed... Once more thanks, we are looking forward to serve your family again at Sai Gon Phu Quoc resort & Spa on next holiday with some good benefit for loyalty customers. Best Regards,

8/10 Good

Verified traveler

Stayed 9 nights in Nov 2019
Response from NNguyen Ngoc Linh - Room Division Manager on Dec 5, 2019
Dear valued guest, Firstly, we would like to express our deep gratitude for your stay at Sai Gon Phu Quoc Resort and Spa in November, 2019. Then, it's very fantastic to have your good rating. We serve with the criteria: good location, good staff and good value. Finally, thank you very much for your stay and we’re very honour to welcome back you & yours at our resort in the near future with some good benefit for loyalty customers. Best Regards,

10/10 Excellent

Liam, Wembley London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff were helpful and friendly I got their free airport shuttle to the hotel, it took about two minutes To register and I was even given an upgrade to a bigger room Breakfast was good with a good selection pool was OK but they decided to repair it the last week I was there but as the beach is about 25 meters from the pool this was not a problem, there’s a good chance I’ll be back again next year
Stayed 14 nights in Oct 2019
Response from Nguyen Ngoc Linh - Room Division Manager on Dec 6, 2019
Dear Mr LIAM, On behalf of management, we’d like to express our deep gratitude for your stay at our resort in November, 2019. We rejoice to know that you have had a comfortable holiday with us.Your nice reviews are a major incentive for our management and the whole team, it help us improve services more and more developed... Once more thanks, we are looking forward to serve your family again at Sai Gon Phu Quoc resort & Spa on next holiday with some good benefit for loyalty customers. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Nguyen Ngoc Linh - Room Division Manager on Nov 18, 2019
Dear valued guests, On behalf of management, we’d like to express our deep gratitude to you for excellent rating. This great encouragement help us improving the hotel better. Working hard together day by day to serve each guest with a politeness, professional skill and perfect services are our mission. Thanks for your stay in this vacation. And the whole team look forward to serving you and yours again at Sai Gon Phu Quoc resort & Spa in the near future. Best reagrds,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this resort was first class. Easy walk to night markets, great beach with towels provided. Highly recommend!!
Stayed 5 nights in Sep 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Oct 8, 2019
Dear Mr THOMSON IAN ALAN, It has been a great pleasure to have you as ours guests and we thanks so much for your stay at SAIGON PHUQUOC resort & Spa from September 23 to 28, 20219. We’d like to express our deep gratitude to you for excellent rating. This great encouragement help us improving the hotel better. Working hard together day by day to serve each guest with a politeness, professional skill and perfect services are our mission. Thanks again for your recommend and the whole team look forward to welcoming back you and yours at Sai Gon Phu Quoc resort & Spa in the near future. Best Regards,

10/10 Excellent

JINHWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
저렴한 가격에 비해 만족스럽습니다. 위치나 뷰도 좋구요. 벌레가 나올까봐 걱정했는데, 음식만 안흘리면 괜찮습니다. 말이 안통하는 직원도 있는데, 얼굴 보면서 얘기하면 괜찮습니다. 컨시어지는 영어도 잘하고 친절합니다. 여러가지 면에서 추천합니다. 아래 사진은 오션뷰 방에서 찍은 사진입니다.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stay the hotel for 4 day 3 night The room bed sheetz we found have the blood stain, and bed bugs We request to change room but hotel staff are are not allowed. The just replace a fresh bed sheet. We have suffer sleep for 3 night, the bed bug are a lot on the bed and it becomes more serious when we wake up. The hotel staff are not even take action. It's feel disappointed!!!!!!
Stayed 3 nights in Jul 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Sep 2, 2019
Dear valued guests, On behalf of management, thank you very much for your stay at Sai Gon Phu Quoc Resort & Spa from in July, 2019. Then, we do apologize for the bed room that caused much inconvenience you. Through your comment, another room have to be changed, we have a warning for receptionists about this. Thanks for your bringing it to our attention. Unfortunately, we don’t have your good mark, we hope that we will have the pleasure to have you as our guests in the future with some improvements. Best Regards

6/10 Okay

Yulia

Disliked: Staff & service, property conditions & facilities
bad service
Odd hotel, they took our passports and kept them till we checked out - the only hotel in the whole Vietnam where we stayed. They seem to have had a bad experience with prior visitors, so we were kept asked by the staff if we really staying in the hotel multiple times and had to show them our room keys; the beach near had garbage on the sand and in the ocean. When we checked out - they claimed we stole a spoon - for what I am not even sure, I can ship them 1000s of those for free from Amazon
Stayed 3 nights in Jul 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Jul 30, 2019
Dear Ms SMIRNOVA YULIA, On behalf of management, thank you very much for your family’s stay at Sai Gon Phu Quoc Resort & Spa from July 10 to 13, 2019. Then, we do apologize for check in & check out services that caused much inconvenience you. Through guests’s comments which help us improve services better. Unfortunately, we don’t have your good mark, we hope that we have a chance to serve your family at our resort in the future with some positive improvements. Best Regards,

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where pool meets beach.
Had a nice time at the hotel. Good size room and comfortable bed. Bathroom is a bit dated but worked well. Staff were nice and the gardens around our rooms were beautiful. Had a few short electricity blackouts while we were there but they didn't last very long. Only complaint was the pool tep is very warm so it was a bit hard to cool off. Poor me :)
Stayed 4 nights in May 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Jul 16, 2019
Dear Mr OCONNOR BRENDAN EAMONN, On behalf of management, thank you very much for your family’s stay at Sai Gon Phu Quoc Resort & Spa from May 31 to June 04, 2019. Then, we do apologize for blackingout electricity a few minutes and the pool’s water that caused much inconvenience you. Through guests’s comments which help us improve services better. Once more thanks for your nice time at our hotel. We are looking forward to serve your family again in the future. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
you still have room to improve your Services
Firstly, I wasn't treated with kindness up in check in. Few front desk staff weren't friendly and didn't try to understand when I said my friend wouldn't stay with me but she would go stay with her family. I didn't get any welcome drinks when the weather was so hot. When I asked about the welcome drink after I settled down, a girl told me they've cleared out all welcome drinks. Well, couldn't you offer other drink then at your cafe since it won't be hard to make any drinks? I received welcome drink from the other two hotels I moved in to later. Second, the door of my room couldn't be closed so they sent someone to fix it and they asked me to step out so I took the time for lunch and got back to kayaking. The life guards and staff at the beach were helpful and friendly. When I returned to my room,I realized the air con wasn't cold but the house keeper and a maintenance guy insisted the air con wasn't having problem while they were all sweating in front of my eyes. Again,I was asked to leave the room. Customer paid for the room, the hotel staff should automatically upgrade me to better room if my room has so many problems without me asking. They eventually upgraded my room. Lastly, if without free airport transfer, kayaking and bicycle. I'd be upset staying here but good thing they've some activities for free. Breakfast option isn't a lot but the view and coffee is good Ps:a girl at the front desk who changed my room was friendly and helpful,guarded me to cross the road
Stayed 1 night in Apr 2019
Response from Nguyen Ngoc Linh - Front Office Manage on May 20, 2019
Dear Ms NEOH EE HUI, Firstly, on behalf of management, thank you very much for your stay at Sai Gon Phu Quoc Resort & Spa from April 25 to 26, 2019. Next, we do apologize for not good performance of new receptionist that caused you were unsatisfied. What a pity that she is only trainee, we continue training the skills for her, and the Concierge staffs have been warned for no welcome drink. Beside that, we appreciate for your praise some helpful staffs of the front desk, the beach. As your constructive feedback, some VIP seaview bungalows had been renovated. With good location, we continue maintaining our hotel’s facility to meet guest’s expectation. Finally, we hope we will have the pleasure to serve you & yours in Sai Gon Phu Quoc resort & Spa next visit with longer stay. Best Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, and facility. Nice private beach and pool. Clean room. Good breakfast buffet. Free airport transportation
Stayed 1 night in Apr 2019
Response from Ms Linh - Front Office Manager on May 6, 2019
Dear Valued Guest, It has been a great pleasure to have you as our guests, we’d like to express our deep gratitude to you for maximum rating. This great encouragement help us improving the hotel better. Making valued guests feel like staying at own sweet home and keep up the facilities are Saigon Phu Quoc team’s aim. Thanks for your stay in April, 2019. And the whole team look forward to serving you and yours again at Sai Gon Phu Quoc resort & Spa on next visit.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Location was great. Close to town and an awesome beach. Wifi was strong. Breakfast is high quality and lots of selection.
Stayed 3 nights in Mar 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Mar 29, 2019
Dear Mr BOB, It has been a great honour for us to have you at our resort in March, 2019. With great location, beach, services, and breakfast … These are things make guest happy as well as our mission. Thank you so much for your stay and we’re looking forward to welcome you & yours at Sai Gon Phu Quoc resort & Spa on next holiday. Best Regards,

10/10 Excellent

Borislav, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and hastleless beach stay
I have nothing to say against the hotel. We spent great 3 night. We booked VIP villa and got most probably the best one - frontal sea view, distanced from the restaurant, with direct access to the beach. Great view to enjoy the sunset on the private terrace with a drink or two. The breakfast is good. For some reason in none of the hotels we've stayed in Vietnam there are no spring rolls on breakfast. They offer a dinner BBQ buffet for a reasonable price but we wanted to see the Night market and try the local street food. The beach looks private and towels provided. The resort is short walk from the centre with the main attractions.
Stayed 3 nights in Feb 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Mar 29, 2019
Dear Mr NOVAKOV BORISLAV DIMITROV, We would like to express our deep gratitude to you for stay at Sai Gon Phu Quoc resort & Spa from February 25 to 28, 2019. Then, your great comments are very important for our team to maintain the high standard of quality, services, green garden...in order to achieve guests's expectation and indeed as your mention the seaview bungalow is almost the best choice. We serve with the criteria: good location, good service, good staff and good value. Thanks again for taking the time to share your experience. We hope your next visit will be more pleasant, amazing with some improvement in the future. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort close to everything, private beach and very clean compared to ‘’ Bai Sao’’ or South Beach. For the 1st time in Phu Quoc , choose this one to explore and to be safe. You won’t regret it. Eat outside of the resort, it is cheaper.
Stayed 4 nights in Jan 2019
Response from Nguyen Ngoc Linh - Front Office Manager on Feb 26, 2019
Dear valued guest, First of all, thank you very much for your choosing and spending vacation in January, 2019 at our sweet home- Sai Gon Phu Quoc resort and Spa. We're very delighted at your perfectly experience and our resort services such as: location, nice resort, and beach meet your satisfaction. For F&B, our restaurant 4 star is a little bit higher than local’s price. Finally, thanks for your stay and we’re very honour to serve your family again at our resort on next year.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as some reviewers have mentioned - the hotel is ever so slightly tired around the edges - but really don't let that put you off. I thought it was great value for money and had a really nice stretch of beach and a good pool area. Staff are friendly and helpful and I would happily recommend
Stayed 2 nights in Dec 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Dec 12, 2018
Dear valued guests, It's very fantastic to hear that you enjoyed your vacation at Saigon Phu Quoc Resort and Spa. We appreciate for taking valued time to share your experience with good mark on Expedia. With good location, we continue maintaining our hotel’s facility to meet guest’s expectation. Finally, thank you for your support and recommendation. We hope we will have the pleasure to serve you & yours in Sai Gon Phu Quoc resort & Spa next visit with some positive improvement.

10/10 Excellent

Curtis, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at this hotel on a beautiful beach. The hotel is spread out over 10 acres with garden area between the bungalow buildings . This location is perfect with many restaurants and bars on the street in front. It is a 10 minute walk downtown to the night market with many restaurants and food vendors. I would definitely stay here again.
Stayed 2 nights in Nov 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Dec 12, 2018
Dear Mr DALRYMPLE CURTIS JOHN, It has been a great pleasure to have you as ours guests and we’re thankful to you for staying in SAIGON PHUQUOC resort & Spa from November 28 to December 05, 2018. How we can say, we feel very very happy to have your excellent rating, this is the motivation for us to improve everything better. Indeed, we are proud of our good location, friendly staffs, green plants, and complimentary services such as: transfer hotel –airport, bicycle, tennis (8h-16h), yoga (8h- 9h Tuesday and Thursday), kayak, billiard, wifi... Thank you very much for your kindly support, and we always have good benefit for loyalty customer. We look forward to welcoming back you & yours at Saigon Phu Quoc Resort and Spa on next vacation. MERRY CHRISTMAS & HAPPY NEW YEAR

10/10 Excellent

allie

It was perfect for our little getaway, will definitely return
Stayed 2 nights in Nov 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Dec 20, 2018
Dear Ms DINH ALLIE NGA, Thank you so much for your stay at Sai Gon Phu Quoc resort & Spa from November 25 to November 27, 2018. It is great to hear that you have had a memorable stay with us and we’re grateful to you for praising our service with excellent rating . We invest a lot of time in effort to train our team, so that we ensure the highest level of personalized service for guest. We’re very honour to welcome you back Sai Gon Phu Quoc resort & Spa next year with some good benefit for loyalty customers. Best Regards,

6/10 Okay

Mikael

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Nov 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Dec 20, 2018
Dear Mr ALMARKER JAN MAGNUS MIKAEL, Our Sai Gon Phu Quoc Resort and Spa have the honour of serving your family from November 15 to November 19, 2018. We appreciate for your valued time to rate our standard. Through guest’s comment we improve services better to meet guest's expectation. Thank you so much for your stay, we hope to serve your family again in Sai Gon Phu Quoc Resort and Spa next vacation with some improvement. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Dec 20, 2018
Dear valued guests, Thanks so much for having your excellent rate, we’re thankful to you for staying at Sai Gon Phu Quoc resort & Spa in November, 2018. Here is the source of motivation for all employees work harder to provide the best service for customers. We’re very honour to welcome you & yours back our sweet home on next year with some special offer for regular guest. Best Regards,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing location, we had the bungalow on the beachfront, you can't get much better than that! Hotel very clean, well looked after.
Stayed 3 nights in Nov 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Dec 20, 2018
Dear Mr JONES JOHN MARTIN, On behalf of Sai Gon Phu Quoc Resort & Spa team, thank you so much for your stay at our resort from November 08 to November 11, 2018. All of us are very pleased with your good comment and we are proud of our standard meet your expectation… Thanks again for your stay this time and we are very honour to welcome your family back Sai Gon Phu Quoc resort &Spa next time Best Regards,

10/10 Excellent

Chris j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
Very nice property with bungalow style rooms. Fronts to a nice beach. The pool is beautiful with a nice little bar. The breakfast is very good. Eat on the veranda for a beautiful view.
Stayed 3 nights in Oct 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Nov 14, 2018
Dear Mr Chris J, On behalf of management, we’d like to express our deep gratitude to you for excellent rating. This great encouragement help us improving the hotel better. Working hard together day by day to serve each guest with a politeness, professional skill and perfect services are our mission. Thanks for your stay in this vacation, and the whole team look forward to serving you and yours again at Sai Gon Phu Quoc resort & Spa.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Nov 14, 2018
Dear Ms JESSICA Firstly, it has been a great honour to have you as ours guests and we thanks so much for your staying in our resort this destination. Then, we’re very happy to know that you have had a wonderful stay with us. Your good mark is the seal of approval on our efforts. Finally, we are very honour to welcome you back SAI GON PHU QUOC resort & Spa on next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Nguyen Ngoc Linh - Front Office Manager on Nov 13, 2018
Dear valued guests, Firstly, it has been a great honour to have you as ours guests and we thanks so much for your staying in our resort this destination. Then, we’re very happy to know that you have had a wonderful stay with us. Your good mark are the seal of approval on our efforts. Finally, we’re very honour to welcome you back SAI GON PHU QUOC resort & Spa on next holiday with some special offer for regular guests.