Outdoor pool, pool umbrellas, sun loungers
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Reviews of L'azure Resort And Spa

3.5 out of 5
L'azure Resort And Spa
64 Tran Hung Dao St, Duong Dong Town, Phu Quoc, Kien Giang Province

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 91 reviews" "
Rating 8 - Good. 35 out of 91 reviews" "
Rating 6 - Okay. 29 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 6 out of 91 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for
You have to deal with bad english and bad maintenance of facilities. But the location and the price is great. You get what you pay for and we were very happy with it. Breakfast was great.
Stayed 2 nights in Jan 2018
Response from Mr. Luc on Jan 28, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Should list no elevator, ok for me but others mogh
This setting is beatiful , but requires a lot of walking between hotel , breakfast restaurant , pool and beech. Lots of stairs and travelers have trouble with stairs or walkingi not be best fit

2/10 Terrible

Rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go here. Hotel is in a terrible state. Checked out after one night.

4/10 Poor

Barbara J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower was open and the bathroom got all wet. Steps everywhere,bad for children and elderly.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was average. The room we had was really good, but the Wi-Fi was patchy. It was nice to have the free airport pick up and drop off. In another few years as development gets a little further, the food options and varied shopping will be better. Local people were really nice and so the overall stay was very positive.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning!
4 stars should be asterisks = 4 point warnings. I'm not the whiny type, so when I say bad I mean BAD! Seriously... The property is unsafe! All paths are tilted and slippery. Everything is rundown and repaired with rusty nails everywhere. Service wasn't just bad but staff is mean, rude and insulting. They have one gross restaurant. Broken glass around the pool... that screamed hepatitis! 1 good thing... A giant can of bug killer was provided in the room. If you really, really HAVE to stay on this overrated Island. Don't stay here.

4/10 Poor

Helen, Canada

Disliked: Staff & service, property conditions & facilities
Close to the beach.
The hotel seemed to be on the brink of bankruptcy. Many areas of the hotel were closed. The staff were ambivalent and several were neglectful in the restaurant (slow service to clean the tables and slow service to bring any food that has run out). Also, we had a room at the very front of the hotel overlooking the road which was noisy. The front driveway of the hotel needs work - the sidewalk is not yet finished.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very convenient beach front resort
very good

8/10 Good

Kurtis, P.A. Saskatchewan

Nice hotel / 4 plexs on nice beach.
Nice quite time, tanned, swam, rested. Rented a scooter for a day and had a awesome ride north.

2/10 Terrible

Peter, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Very disappointing, this is what happens when the manager does not do his job properly. Staff swept daily but didn't clean anything. Result was a dirty swimming pool and surrounds, grubby bedroom, paths all with caked in dirt. Whole place needed repainting and cleaning. Apart from the breakfast room, all pool bars, beach cafe, and other advertised areas were closed whilst we were there. Only good thing about this place was the beach. Do not stay here!

8/10 Good

Lee, Kelowna

Liked: Cleanliness
Disappointed
Was a great stay until I booked out and they over charged me. I booked one night and decided it was a decent place and wanted to stay 2 more nights. The girls at check in assured me that no need to book with hotel.com as they would honour the same rate I paid via hotels.com but instead would pay them direct. I was skeptical but she assured me over and over it would be the same. Then when I am short on time as I have to catch the plane, I go to checkout and the price is about $25 more per night then I paid through hotels.com. Note to self don't trust them. Ruined a good stay as other than that I was happy with the hotel...but at $25 more per night not so much!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Francis, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent resort!
The enviroment is excellent! We booked 4 units for our family reunion. Rooms are clean. The hotel welcomed each unit a tropical fruit basket on the first day. A surprise! The private beach is right behind the resort with walking distance. They provided bath towels and large chairs with unbrella. Breakfast is good! Service staffs are excellent. Many local restaurants located around, even a bakery shop where I bought a ready-to-eat bday cake for my sister, without pre-order. Moreover, the resort bought another bday cake for my sister when we got back after the dinner. (We gave it to the front staffs the following day). Can't complaint! Absolutely will stay here if we come back to Phu Quoc island.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated & basic but a good location
We were very disappointed with our stay at Sasco Blue Lagoon. The location, in town and on the beach, was very good. However that is where the plus points ended for us unfortunately. We found our room (sea view bungalow) very small, dated, smelling of mould/damp and the bed very uncomfortable. When ordering drinks at the beach bar we were greeted with grunts, incorrect drinks, more grunts and eventually the correct drinks. Certainly not the level of service we encountered elsewhere in Phu Quoc where we were greeted with smiles and a friendly welcome. If you're looking for cheap and cheerful, you'll enjoy your stay but we thought we were going to get a high end resort as had paid a lot and what we got was, unfortunately disappointing to the point we checked out after only 1 night.

2/10 Terrible

Sigrid

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bruce, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly excellent resort hotel
I read the many negative reviews about the facilities and staff. However, our experience was just the opposite. The location is on the beach and close to the main town on the island. There may be other hotels in that area that are nicer, but for the price ($75 U.S. per night), this was a real bargain. The rooms are in semi-private bungalows (four rooms in each unit). Our party of 6 had 3 rooms. Two of the rooms had been remodeled with marble floors and new drapes. All rooms had king-sized beds and nice bathrooms. The swimming pool is large and well-maintained, though the chlorine levels were a bit high. The buffet breakfast was fantastic, featuring a wide variety of traditional American foods (eggs, bacon, potatoes, sausage) and Vietnamese fare (noodles, fish, salted eggs, etc.). We had one dinner there and it was also excellent, though somewhat overpriced. The staff was very helpful. I went to the beach in the late afternoon and the towels were all gone. I asked a security guard if there were more towels and he immediately called out to someone to bring more towels. The only issue I had with the staff was they wanted to charge us twice for the beverages we used from the room refrigerator. When I showed them the receipt, they quickly apologized. They offer a free shuttle to the airport. We tried to book one of the hotel's taxis for a tour of the island, but they said it was a holiday (3 days before the actual holiday) and the prices would be double.

6/10 Okay

Verified traveler

Tired hotel - but nice beach + pool
pretty average place - it's a tired resort that needs a refit, though the beach and pool area is great.

8/10 Good

Rob, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing ground breaking here
Good hotel right on the beach. They didn't rip us off but to be careful with the bill, they charge tax and service charge but then the format of their invoice when you check out looks like they charge it twice. Beds are super comfy and make sure you get the free shuttle bus the hotel provide to and from the airport. Staff English is ok, they try to be helpful but I must admit reception staff are a bit cold. Like most Vietnamese hotels, breakfast is a non-event. Aside from the eggs station, the food is an attempt to copy international chain hotels with international dishes - it's not overly great and tends to rub out by 9.15am. Would stay again given everything on the island is expensive (compared to hotels on the main land)

6/10 Okay

Peter, Eching / Germany

Disliked: Room comfort
Avoid room #176, it is a mosquito den
Hotel compound looks nice, large unused swimming pool, beach approach is nice, sunbeds, shades, mattresses (some very worn), towels are provided. Disturbing - a pavillion was built in the next hotel, noise from hammering, sawing, drilling, stinky smells of paint etc. Some backpackers just use the sunbeds (all for free), security does not interfere. Restaurant - breakfast buffet was good, lunch was horrible, bad food and generally overpriced, nobody ate there. First room was small but had no separate shower, we were moved to very big room (#176) with large shower and bathtub, next to the dump place of the old unused furniture etc. Always somebody from the staff walking by looking through the windows. Mosquitos, mosquitos, we could not get them all killed, every time there were about 5 waiting in the bathroom. Some of the nights we were bitten quite often.

8/10 Good

Verified traveler

Liked: Staff & service
Weekend
Nice hotel, looks more like 3 stars. Requires some renovation. Overall it's ok for a weekend.

6/10 Okay

Wong S.Y

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Victor, Hong Kong

Good location, near to city centre
Room condition is fair, a bit too old,near some improvement.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful resort; poor staff
Stayed here one night and enjoyed our room and experience. However off the start, problems with our reservation, the hotel staff couldn't speak very good english and nearly cancelled our one night stay due to the poor experience

6/10 Okay

Verified traveler

Nice location for beach, city and excursions

8/10 Good

Bragg, CT

Nice stay
I thought the rooms were nice but bathroom was a little off. There was something growing near the edges of the shower. Other then that the amenities were great like the pool and beach. The restaurant was good and the staff was attentive. The buffet in the morning was nice. They offer some western foods. My kids enjoyed the pool everyday we were there even though it rained they were still in it.

4/10 Poor

CVW, Melbourne VIC, Australia

Disliked: Property conditions & facilities
Overpriced
We found the hotel overpriced for the accommodation and furnishings. The drain in our bathroom didn't drain properly either, causing the water to flow up the overflow pipe.

6/10 Okay

dvn1112

8/10 Good

yeta, Nairobi, Kenya

Liked: Cleanliness, property conditions & facilities, room comfort
book off peak to get a better deal !
I booked the hotel very early to avoid late booking and being left without choice, this being said it was over my budget and honestly not so interesting for me as a solo traveler ! Ok it was nice, comfy but at the end of the day, the seaside was covered by dirty and unwanted stuff (even Tampax) and no staff were collecting it, since it was supposedly a "private" beach ! The beach chalet are nice, but forget long shower !after one shower the boiler needs to re-heat the water because of its very small countenance. I had only breakfast at the hotel, quite good with plenty of choice, sometime I had to wait a bit' to get a cup for my coffee, very bizarre for that kind of hotel ! logistic problem I guess, I had to ask to have my breakfast outside on the terrasse, and most of the time I was carrying out everything alone, staff sometime friendly sometime just ignoring you, barely speaks English also.

10/10 Excellent

Binh, San Jose, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the family.
The resort is small enough to be cozy, and large enough to give you the comfort of a resort. The beach is better than average, if taking the nearby Saigon-Phuquoc as the average. The breakfast buffet is excellent for me. They have regular bacon/eggs/sausage... on the western side, but large selection on the fruits, Vietnamese beef noodle soup and Vietnamese rice soup with stew meat/fish/etc. are what I love and take everyday. We got lunch and dinner outside, either in town (Song Xanh, Trung Duong, in and around Duong Dong market) or right across the street and they are good too. Night market is getting expensive and no longer be a good place for us.

8/10 Good

Barbro

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dålig kontakt med reception. Personalen dålig på att prata engelska. Utbyte av handdukar ibland. Vissa dagar saknades dessa. Hotellet har blivit ganska nedslitet.
Response from Mr Luc on Apr 10, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rolf

Liked: Cleanliness
Dåligt underhållet fanns inte saftybox fast det stog det telefonen fungerade inte men fint läge och strand
Response from Mr Luc on Apr 8, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Olga

Старый отель с хорошим расположением
Отель достаточно старый, и многое там с времён его постройки. У нас был номер с видом на море, он совсем крошечный, буквально не было места поставить чемодан (он у нас большой и не влез в предназначенное для него место, пришлось ставить боком). При заселении не работал сейф, кондиционер и не было полотенец. С сейфом и кондиционером повозились, но починили (сейф тупо заменили на другой), а вот полотенца пришлось выбивать со скандалом (сначала говорили, что принесут, потом сказали, что они закончились и будут только завтра утром, но после возмущений на ресепшн откуда-то нашли и принесли через 10 мин. В общей сложности на это ушло часа 2). Кондиционер старый, шумит как сумасшедший, неизвестно когда проходивший чистку; магнитный замок на входной двери не работал, у нас был ключ, но у других вроде все норм; душевая совмещена с туалетом, причём когда принимаешь душ, вода стекает наискосок на другой край ванной комнаты (весь пол в воде). Очень интересное решение с автоматами в ванной, они в 50 см от душевой лейки (там же и выключатель), с опаской принимали душ. Большое количество русскоязычных отдыхающих, любящих занять лежаки возле моря в 6 утра и не появляться там до вечера. Завтраки средние, кофе вкусный. Два плюса этого отеля это расположение и большая зелёная территория. Персонал тоже старается, правда по-своему. Но отелю нужен ремонт.
Response from Mr Luc on Apr 7, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Slitet hotell med bra läge
Vi hade bokat en Bungalow på stranden. Fint läge men skicket på rummet var inte nyskick. Ingen duschkabin och strömbrytare med jordfelsbrytare direkt under duschen. AC vatten rann ut och ner på golvet i sovrummet. Väggen mellan sovrum och badrum var kraftigt fuktskadad och ytskicket på väggen lossnat. Dock var det fint läge med underbar solnedgång. Bra frukost och trevlig personal men engelskan var inget vidare. Charterbolag från Ryssland har detta hotell och utgör ca 80% av gästerna.
Stayed 8 nights in Feb 2018
Response from Mr. Luc on Mar 6, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fredrik

Liked: Staff & service, room comfort
Lite slitet men helt ok. Fanns ingen bar vid polen som på bilderna. Personalen var hjälpsam men oftast väldigt dålig på engelska. Något som var generellt på ön. Jättebra strand och ganska långgrunt.
Stayed 8 nights in Feb 2018
Response from Mr. Luc on Mar 3, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ronnie

Disliked: Staff & service
Ronny
Den var var mkt trevlig våran vistelse 4 dag dåligt skick på poolen annars strand mycket bra fina frukter mm
Stayed 4 nights in Feb 2018
Response from Mr. Luc on Feb 16, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

cyril, Buenos aires

Liked: Cleanliness, staff & service, room comfort
Hôtel bien situé et vieillot
Hôtel très bien situé dans la ville et sur la plage. Les infrastructures sont remarquables mais ont vieillies. Le service est bienveillant mais peu efficace. Le petit déjeuner et la restauration sont médiocres. On se croirait dans l Urss des années 70.
Stayed 6 nights in Jan 2018
Response from Mr. Luc on Jan 22, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ミツル, 茨城県

Liked: Cleanliness, staff & service
コストパフォーマンス高いビーチリゾート
ガーデンフロントで8泊予約したが、ビーチフロントのコテージにグレードアップされていた。 部屋は狭いが清潔にされている。 フロントをはじめどこでも日本語は全く通じないが、チェックイン時には笑顔の英語で丁寧に案内を してくれた。 他スタッフも笑顔・口数は少ないが動きが良くスタッフ教育に力を入れているのが良く解る。
Stayed 8 nights in Nov 2017

10/10 Excellent

the hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage à Phu Quoc
Hotel est super et très confortable. Je n'attend pas d'avoir une chambre si grande. Les personnels sont aimables. Malgré le retard d'avion plus de 2h, il y a une voiture qui nous attend à l'aéroport. On est très content.
Stayed 3 nights in Aug 2017

10/10 Excellent

MIKHAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Elena

Liked: Staff & service
Отель удобно расположен
Общее впечатление от отеля-нормальное. Приезжаю именно в этот отель из-за хорошего расположения, тёплого моря и все в шаговой доступности, будь то кафе, рынок, аптека. Первый раз приехала на Фукуок в середине апреля и захватила начало мая и больше в это время никогда не буду планировать свой отдых: было очень грязное море, пляж не убирали,завтрак в отеле был настолько скудным, что удивлению моему не было предела, никакого жареного бекона, этих несчастных сосисок, йогурта небыло!!!!! Пришлось писать бланк с пожеланием, на который администрация даже и не отреагировала) Я конечно все эти минусы отнесла на то, что я просто не в сезон приехала. Не первый раз посещаю этот отель, но такого безобразия ещё не было!!!! А так отель не плохой, на четыре звезды он конечно не тянет. Да, радует наличие банного халата, wi-fi плохо работал, нужно было идти к рецепшен чтобы поболтать, территория отеля чистая, зелёная.

6/10 Okay

Kent, QST

Resort vị trí, cảnh quan đẹp
Resort vị trí và cảnh quan đẹp nhưng cũ. Nhân viên phục vụ không ân cần. Bữa sáng cũng tạm được!

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Удобный отель с отличным расположением
Отличный отдых для семейной пары. Удобное расположение отеля (недалеко рынок и кафе). Хороший пляж.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Direkt am Strand
Es war insgesamt sehr schön. Leider hatten Sie nix wo Kleinkinder spielen können. Das Hotelanlage ist veraltet so dass wir von Moskito befallen waren . Klimaanlage würde sicherlich vor Jahren nicht instand gesetzt, so dass man an den Wänden Schimmel sehen konnte.

8/10 Good

Jen

Liked: Staff & service, room comfort
Тихий и удобный отель.
Тихий, уютный отель. Удобное расположение: рядом рестораны, магазинчики, турагенства, бесплатная остановка автобуса до зоопарка и аквапарка, до вечернего рыбного рынка 15 минут пешком. Прекрасный пляж: чистое море, комфортный заход в воду, достаточное количество лежаков.

6/10 Okay

lite slitet, väldigt bra läge

Disliked: Property conditions & facilities
semester
bra rent generellt

6/10 Okay

Marko

Liked: Cleanliness, room comfort
Average peacefully hotel.
Hotel reception was ok and check in fast (we paid hotel before). Room was clean and nice. Only problems was moscuitos, they coming in from somewhere? Luckyly there were Raid in the room! Breakfast was ok, but all sort of food and coffee cups etc. were many times missing. Very nice beach and pool area. Unfortunetly no pool bar service! Bar was empty. Free transportation to airport. Nice:)

8/10 Good

Vladimir

Liked: Cleanliness, staff & service
Соотношение цена-качество. Пляжный вариант

6/10 Okay

Pia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotell som inte höll måtet
Hotellet hade varit jättefint men det höll inte för 4-stjärnigt: kal reception där ingen pratade engelska, dålig wifi, dåligt badrum utan duschkabin, gammal luftkonditionering som skramlade alltför mycket för att kunna sova och vila ut, det utlovades 3 restauranger två var stängda. Frukosten var tråkig.Det städades varje dag men lik förbannat hade mängder av grus kvar på golvet. På plussidan var en underbar strand och en liten bar. Dock hade solstolarna sett sina bästa dar.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Elena

Liked: Staff & service
Disliked: Property conditions & facilities