Ratings based on 145 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Resort By Beach

Posted May 25, 2017
You get what you pay for. I will say the room cleaner. Restaurant staff and Groundskeeprs where all very friendly. The front desk and spa were horrible. They all seemed very misinformed of the excursions, spa schedule and taxi service. They just reply everything with yes yes yes when they don't understand.
Comment from Hotel Management
May 28, 2017 by Michaela , Hotel Management
Dear Edwars, thank you so much for your feedback which is extremely important to us. I am deeply sorry to see that the interactions with front office and Spa team did not work out and my apologize for this. I will work with the respective Department heads to further train the team members in order to avoid giving wrong information to our guests and we appreciate your praise about the HSKP and Restaurant Team. I hope soon all departments will be consistent in their communication and we hope we can welcome you back again soon to our beautiful beach. Best regards, Michaela Priesner Executive Assistant Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Hong Kong

Nice Hotel with a very good private pool inside

Posted May 5, 2017
Pros: private pool inside our room
Cons: Food choices?
Location: Nothing to do nearby. 2 thai restaurants in 10-15mins walk. 1 minimart with 5mins walk.
First day when we arrive at 2pm (normaql check in time) with exhausted body, Hotel told us the room was not ready to check in and maybe delay till 3:30pm. We were so disappointed with this. Hotel offered a complimentary lunch for us, but we had lunch already and so full. So they offered some drinks and snack to us. Finally we could check in at 3pm. The room is stunning and all ratings is for the private pool in our room. Hotel breakfast is prefect! Swimming pool of the hotel is quite small and we haven't use it. The beach is beautiful but it is not suitable for swimming~ the sand is not soft. So just for the view. There was 2 restaurants near the hotel with 10-15mins walk. They are cheaper and taste good! The spa is very full so that we can't try it at our stay. Overall, Aleenta is very good to stay and relax.
Comment from Hotel Management
May 7, 2017 by Michaela , Hotel Management
Dear Fiona, thank you for your detailed review and our apologize again for the delay of check on your arrival day. Indeed our Villas with their private pools, are absolutely stunning and a great option to relax and unwind. Natai Beach is still a quiet area, and this is the reason why most of our guests come here as they want to get away from the crowd, dirt, and noise from other areas in Phuket. I am very surprised about your comment about the beach, as Natai beach is one of the most beautiful beaches in Phuket, but anyhow, as every Villa has his own pool, our guests also have the option to chose what they prefer the most. We hope we can introduce you next time as well to our sister property which opened just a few month back and is just in walking distance, where you can use as well their facilities. Our Spa is indeed very popular and we are sorry that you did not have the chance to use it this time, but we hope we will have some free spots available on your next visit. Best regards, Michaela Priesner Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Excellent hotel!

Posted May 1, 2017
Excellent hotel, clean facilities, great food, friendly staff! Stayed in the ocean view loft which was amazing! Love the little details in the hotel such as different bedtime stories each day with cookies on the bed, fresh fruits in room, and being environmentally friendly. They allowed us late checkout on our last day so we can enjoy the amenities before our flight at 5pm! Will definitely come back again!
Comment from Hotel Management
May 6, 2017 by Michaela , Hotel Management
Dear Christina, thank you so much for all your compliments and your beautiful review. It's great to see you truly enjoyed being with us and we hope we can welcome you back again soon to our beautiful property. Best regards, Michaela Priesner Executive Assistant Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 14, 2017
Pros: the beach.
Cons: lofts can have a railing installed by the staircase for better security. an accidental fall can be tragic.
super beach, super spa, good food (decent breakfast) , good rooms. beach staff very friendly. the Edge restaurant by the beach is lovely for snacks, food and drinks. Overall a good, boutique type secluded resort to stay at.
Comment from Hotel Management
Apr 16, 2017 by Michaela , Hotel Management
Dear Traveler, Thank you for your great feedback and it's a pleasure to see you had a great time staying with us in our secluded, beautiful resort on this amazing beach. The lofts are designed with only one railing on one side, and this is also the reason why we do not allow families with kids staying in a loft, to make sure no accident will happen. We hope we can welcome you back again soon in our paradise. Best regards, Michaela Priesner Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nothing bad to say what so ever!!

Posted Apr 11, 2017
BEAUTIFUL VIEWS, VERY CLEAN, WELCOMING & POLITE STAFF NO MATTER WHAT TIME OF DAY OR NIGHT. LOVED EVERYTHING ABOUT MY STAY HERE!!!!
Comment from Hotel Management
Apr 15, 2017 by Michaela , Hotel Management
Dear Traveler, thank you so much for your 5 star review and all your compliments. It's a real pleasure to see you truly had a great time with us and we hope you will be able to come back soon again to our lovely resort. Best regards, Michaela Priesner Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Not quite top notch

Posted Apr 10, 2017
Pros: The villas are well laid out and the pools lovely. Some staff are very friendly and pleasant. Great sandy beach and good beach attendants.
Cons: Greeting upon arrival; positioning of reception ( have to go up the stairs and then come back down); courtesy transport to town once or twice a week.
Location: A good sized and secluded site but it can feel isolated. There's a sister hotel up the road and a couple of reasonable cafe style eateries not too far
Had to bring own cases up the staircase upon arrival as the driver of the pre arranged transport seemed disinclined to assist. No 'meet and greet'.Service was variable - sometimes very good, sometimes less so. Reception had little knowledge of events and tours being promoted by the hotel, via its chalk board, or even what was on the board and there was a general lack of information provided. Food generally very good though pricey. Cost of wine is prohibitive. Hotel really is secluded and out of the way - good on one hand but with only two restaurants it can become repetitive. Deluxe pool villa was lovely and great room attendant but overall still just lacking the finer touches. Spa treatments were not overly special considering the cost. By contrast last time we stayed in the area (albeit six years ago) we went to the Sala Phuket. We were escorted to our villa, attended to in the choice of room fragrances (lilac, vanilla, etc), made use of a courtesy shuttle bus to Patong and Phuket City, and had freshly prepared and readily available mango for breakfast. We feel that these little touches make a real difference.
Comment from Hotel Management
Apr 14, 2017 by Michaela , Hotel Management
Dear BDM, thank you for your kind review and taking your time to not only share your good experience with us but also share with us your feedback about the areas we need to further improve. We appreciate this a lot as those comments will help us to work closer and better with the departments mentioned to ensure we also get those areas up to the top, and we do apologize for the shortfall. We hope you will be able to welcome you back again to our little paradise with a more attentive service then. Best regards, Michaela Priesner Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and comfortable hotel

Posted Mar 6, 2017
-excellent service -very clean - close to airport - yummy breakfast
Comment from Hotel Management
Mar 10, 2017 by Michaela , Hotel Management
Dear Guest, we are delighted to see you had a great time with us and we could not agree more with you, the breakfast is just fantastic with all the options available. We hope you will soon have some time again to enjoy a great time here in our lovely resort. Best regards, Michaela Priesner, Executive Assistant Manager
5 out of 5
by Pamela

Heaven is a place on earth

Posted Jan 26, 2017 on Hotels
We only stayed one night, but this place was like a dream. Attention to detail was everywhere, wish we could of stayed longer. The do several different classes you can take too, some you pay for and some free. We were able to do both a fitness class with a yoga ball and an aqua fitness class which was fun and both were free. The staff were all super nice and helpful. We did the townhouse and the view was amazing. Even when it rained it was beautiful. Lastly the pool, though we had one with our room we spent most time at the main one since it was so nice.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Dear Pamela, thank you for your great review and we completely agree with you - if there is a heaven on Earth, it's on Natai beach. With great pleasure we see that you had a great time with us and we really hope next time you will be able to stay longer, enjoy longer and have another active time with us and the team from activities. Best regards, Michaela Priesner, Executive Assistant Manager
5 out of 5
by Yee Ching

A cozy resort, ideal for a quiet, restful stay!

Posted Jan 24, 2017 on Hotels
The resort is a small and cozy one, but you get everything you need, from meals to spa and pools. Staff were friendly and helpful, making our stay very pleasant. Turns out the Grand Deluxe Pool Villa is across a quiet road, opposite to the main part of the hotel where the main pool, restaurants and beach are, but it's fine since every time you cross, a security guard will come and guide the way for you. A very nice stay indeed!
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Dear Yee, thank you for such a great, detailed review which is a real pleasure to read. Our Grand deluxe pool villas are our latest edition and super popular due to 100% privacy and the great size of the pool, and indeed we have staff there day and night to assist crossing over the small road. Thank you for all your compliments and praise about the service, food and our Spa heaven and we hope we can welcome you soon again here on Natai Beach. Best regards, Michaela Priesner Executive Assistant Manager
5 out of 5
by A verified traveler

Posted Jan 21, 2017 on Hotels
It was a great experience for us. Very private and the beach is not crowded.
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Dear Guest, we are delighted to see that you had a great experience staying with us and indeed I believe Natai Beach is the best you can get in Phuket - clean, peaceful and no crowd and dirt. We hope you will have a chance to stay with us soon again. Best regards, Michaela Priesner Executive Assistant Manager