Ratings based on 849 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Jacuzzi suite

Posted Feb 15, 2017
The jacuzzi suite is excellent with privacy in the backyard to enjoy the hot tub
5 out of 5
Recommended
for Everyone
by A verified traveler from Gurgaon

Awesome Stay, awesome food and super awesome staff

Posted Feb 11, 2017
Pros: Cleanliness, service standards and free shuttle service to Patong (JungCeylon mall)
Location: Do not miss their free shuttles from Hotel to Patong, very convenient
The hotel is well stacked and has very beautiful sunset and sunrise points to click pics. The rooms are clean and very spacious we stayed in the Jacuzzi suite on second floor (room 603) for 2 nights and enjoyed every moment of the stay. My kid enjoyed the pool, kids room and the game rooms there and couldn't get enough of it even after many visits. To top it all the staff was really helpful and spoke fluent english unlike many other hotels in and round Patong beach, so there was no communication gap.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

A hidden gem ... Luxurious and peaceful

Posted Jan 23, 2017
From the moment you walk in... You're impressed: a pleasant smell, spectacular surroundings and very welcoming staff. Rooms and facilities were excellent ... We were quite unwell during our stay, staff helped us contact doctor and bought us up some breakfast when we were unable to go down ... The staff were one of the most attentive, accommodating and alert in what I've come across ... Well done to them all !!! I would certainly return ... Only downside is that you don't have a full view of the sea, the pools are very small and it's difficult to find chairs.
Comment from Hotel Management
Jan 27, 2017 by Ju, Hotel Management
Dear Moma, Greetings from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf of our entire team, thank you for spending your holidays with us and for sharing your experience. Your feedback in regards to our pool chairs during your stay is extremely important to us and do rest assured that is an area which has been addressed and improved upon in efforts to better serve our valued guests. Moma, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing honeymoon at Aviesta

Posted Jan 21, 2017
Everything at this hotel is 5 star! Beautiful rooms, pool, food,views and exceptional service from the staff! can't wait to go back!
Comment from Hotel Management
Jan 27, 2017 by Ju, Hotel Management
Dear Natalie, Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. I was absolutely delighted to have learned that your experience with us left such a positive impression, particularly in regards to our facilities, and that your experience with us was both pleasant and memorable. Natalie, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Hotel Management
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 21, 2017
The room facilities, attention to detail and upkeep to the room were fantastic. Cleanliness of the room and whole resort was top class. Facilities to the resort were hands down 5 star, inc. bathroom, vista restaurant, multiple pools, poolside bars & transportation throughout the resort. Pretty pricey food & bev from the bars and restaurants but a free shuttle into Patong was easy.
Comment from Hotel Management
Jan 27, 2017 by Ju, Hotel Management
Dear Sir, Greeting from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf our entire team, thank you for staying with us at Avista Hideaway and for sharing your experiences. I am very happy to hear that, thus far, your experience has been a most positive one. Please do feel free to get in touch with me during your stay so that I can make sure the rest of your time with us is well looked after. Kind Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Amman, Jordan

Beautiful resort for relaxing and enjoying scenery

Posted Jan 12, 2017
Pros: Amazing architecture, pleasant staff, great service, relaxing, accommodating, clean, electronic room function control
We booked for 3 night and ended up extending 2 more nights.
Comment from Hotel Management
Jan 14, 2017 by Ju, Hotel Management
Dear Bana, Greeting from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf of our entire team, thank you for staying with us. I was delighted to have read of your positive experience during stay with us. I do sincerely hope to have the pleasure in welcoming you on your next visit to Phuket! Kind Regards, Avista Management
4 out of 5
Recommended
for Couples
by A verified traveler

Nice sunset view and swimming pools

Posted Jan 12, 2017
Cons: Breakfast is provided with various food but quality should be improved.
Location: The hotel is located on southern of patong beach, where is much more quiet and private.
Staff is helpful and service-mind. The room was upgraded to Jacuzzi suite when checked in ;) The finite pool with sunset scent is fantastic!! Dinner at Sizzle restaurant at roof top of lobby is wonderful but you have to booking the table in advance because it is quite popular and you should miss the sunset there. I will definitely recommend this hotel to others.
Comment from Hotel Management
Jan 14, 2017 by Ju, Hotel Management
Dear Kay, Greeting from Avista Hideaway Phuket Patong MGallery by Sofitel! Greetings from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf of our entire team, thank you for spending your holidays with us and for sharing your experience. Your feedback in regards to your breakfast experience during your stay is extremely important to us and I have discussed this with our team in efforts to rectify your concern. Do know that we are currently in the process of addressing this particular area and are taking the necessary steps to further the efforts. Kay, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic service

Posted Jan 2, 2017
Pros: Top-notch service
Cons: Virtually nothing. Perhaps the only thing to improve is to have higher frequency shuttle service to Patong Beach.
Location: Quiet location, away from the rowdy crowd, which many travelers are sure to appreciate.
Excellent service from the hotel staff, especially Cindy. She handled our check-in and also showed us our room and the hotel amenities. Every morning during breakfast, she will also walk around the restaurant to greet her guests and chat with them. This is top-notch service which is very rare even in 5-star hotels. Highly recommend travelers to stay here, definitely a memorable for everyone.
Comment from Hotel Management
Jan 9, 2017 by Ju, Hotel Management
Dear Sir, Greeting from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. I was absolutely delighted to have read your nice comments, particularly in regards to our service attentiveness. I shall most certainly share these with our team, specifically with Cindy, whom I am sure will be pleased to have learned that her efforts did not go unnoticed. I shall take special mention of your feedback about frequency of shuttle service, which I will address with our corresponding team. Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future, should the opportunity allow. Kind Regards, Avista Management
5 out of 5
Recommended
for Couples
by A verified traveler from Dubai (U.A.E)

nice hotel away from the hussle bussle of the city

Posted Jan 2, 2017
Pros: the room is cozy
Location: as i said its little far from city (10 minute drive)...on the hill
hotel is clean, relaxing and amazing views. breakfast is good. they have shuttle services to patong.
Comment from Hotel Management
Jan 9, 2017 by Ju, Hotel Management
Dear Shams, Greeting from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. I was absolutely delighted to have learned that your experience with us left such a positive impression, particularly in regards to our facilities, and that your experience with us was both pleasant and memorable. Shams, thank you once again for sharing your comments and we look forward to welcoming you once again in the near future, should the opportunity allow. Kind Regards, Avista Management
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Posted Dec 20, 2016
Great hotel. Short trip to patong beach, but far enough from all the madness of bangla road. Great staff and great service. Sizzle restaurant is a must! Freedom beach is close by, but be warned it is a very long descent down to the beach. If you're not in shape, i do not recommend it. Great salt water infinity pools with great cocktails. Included breakfast was delicious as well.