Ratings based on 751 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from KL

Nice hotel close to places of interests at Patong

Posted Nov 30, 2016
Convenient location, ample parking space if you are driving to Phuket like myself. Triple room is spacious even with extra bed for family of five. Slightly noisy from adjacent music bands playing. Noise from minor renovation works is annoying at least. Overall we had a pleasant four days stay.
4 out of 5
by A verified traveler

Nice hotel in a perfect location

Posted Nov 29, 2016
The hotel is very nice It needs a few uplifts here and there but overall is pretty good. The location is perfect across from the beach but yet far away so there is no noise issues.
2 out of 5
by A verified traveler from Key West, Florida

Nice location, staff needs training.

Posted Nov 27, 2016
A friend who works in Hong Kong met us in the lobby. He accompanied us to our room after we checked in. Within 5 minutes of arriving to our room, management called us to inform us that they would charge us for a 3rd person. He was obviously not staying with us and hotel staff were discretely monitoring our comings and going. This was creepy. In the morning, hotel staff called our room to "remind" us that we need to check out. This is an attractive property in a good location. It's unfortunate that the staff could tarnish what should be a pleasant stay.
Comment from Hotel Management
Nov 29, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Customer, Thank you for sharing your experience. Your feedback is a great value for us and we apologize for any inconvenience. I have checked your concern with our Front Office team, bell boy informed the front office agent that there is a visitor in your room, therefore front office agent try to let you know about our policy of the extra person. This is because we have to ensure that our guest are safety stay at our resort and also to avoid any misunderstand about the surcharge during their stay. Also we are doing morning call at 11 AM for every customer who need to check out on that day to ask if they need any assistance for picking up their luggage or would like to extend their stay. Once again thank you for sharing your feedback with us and we hope to have the opportunity to welcome you again soon in the future. Warm regards.
4 out of 5
by A verified traveler from Singapore

Convenient Location, Beachfront

Posted Nov 22, 2016
Pros: Good Location
Friendly Staff who were helpful in making arrangements for us.
Comment from Hotel Management
Nov 24, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Customer, Thank you for sharing your good experience staying with us! I will share your kind words with our staff, I am sure they will be delighted to hear that you enjoyed your stay. I would love to see you again! Warm regards.
3 out of 5
by A verified traveler

Vacation directly at Patong Beach

Posted Nov 12, 2016
Pros: Location directly at the beach
Cons: A lot of construction work. Rooms have been renovated. Very loud and sometimes dusty
Location: Directly at the beach and a nice neighborhood in Patong
Baan Laimai is great but this stay there were a lot of construction work going on
Comment from Hotel Management
Nov 14, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Hajo, Thank you for sharing your feedback with us and it is value for us and I apologize for any inconvenience during your stay. I would love to serve you as our guest again in the future as I am sure that we will provide you with superior service. Thank you.
3 out of 5
by A verified traveler from sydney

Nice spot close to beach

Posted Nov 1, 2016
Pros: Close to beach,
Cons: I think it needs to b brighter in the rooms . Decor a bit dull.
Location: Close to main attractions
The rooms are dark, a bit musky , Very large rooms. Pool is fantastic, staff are helpfull. My second time here. Breakfast was a bit pricey,i ate elsewhere, There main food was nice and ok price.
Comment from Hotel Management
Nov 3, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Steve, Thank you for sharing your good experience and your feed back is value for us. We have shred your comment with our teams. We cannot wait to serve you as our guest again soon in the future and we would love to see you soon. Once again, thank you for choosing us.
4 out of 5
by A verified traveler from Kuala Lumpur Malaysia

Good Location!Very slow internet :(

Posted Oct 30, 2016
Pros: Nice big swimming pool and nice rooms!
Cons: Wifi connection was very very slow
Location: Very near to Bangla Road and Patong beach! Good Location
Room and facilities were good and also location was very convenient as it was close to the beach and also to bangla road
Comment from Hotel Management
Nov 1, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Roy, Thank you for your sharing your good experience with us! We would love to serve you as our guest soon in the future and once again thank you for choosing us!
5 out of 5
by A verified traveler

Great place to stay

Posted Oct 9, 2016
Pros: comfortable rooms
I loved everything about this hotel, great location, lovely clean and comfortable rooms, clean pool, nice staff and great location, close enough to walk to the "main street" but not too close to it to deal with the noise. Directly across from the beach, good atmosphere, would definately return.
Comment from Hotel Management
Oct 11, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Anonymous, Thank you for sharing your good experience with us! Your feed back is value for us. We have shred your comment with our teams and I believe that they will really delighted about it. We cannot wait to serve you as our guest again in the future! We would love to see you soon. Once again, thank you for choosing us.
5 out of 5
by A verified traveler from Perth Australia

Great location, pool and bar

Posted Oct 8, 2016
Pros: Again, the pool is great. Staff could not be friendlier. Hotel is really well located. Opposite the beach, walk to Bangla rd or Otop bars/shopping
Cons: No mini bar and the fridge could be bigger and colder.Rooms don't ventilate well.
Location: Everything at your fingertips
Stayed 8 nights and loved every moment. Awesome swimming pool and swim up bar.
Comment from Hotel Management
Oct 10, 2016 by Teerawat Jutamontree - Owner's representative, Hotel Management
Dear Leon, We are grateful to hear about your experience on your vacation and choosing to stay with us! It is true that we do not have mini bar in rooms, but we have two supermarkets open 24 hrs near our resort. We also appreciate on your feedback regarding our rooms and we will take it for our improvement plan. Once again thank you to stay at Baanlaimai Beach Resort. We are always happy to have you back again anytime!!
5 out of 5
by A verified traveler from Singapore

Value for money hotel with good location

Posted Oct 5, 2016
Pros: Spacious and comfortable room
Cons: Provide toothrbrush
Location: Very good location with everything nearby
Location and comfort of the room is great. But don't expect early check in but you can leave your luggage with them if you are early
Comment from Hotel Management
Oct 10, 2016 by Moon Hyunjung, Sales & Marketing Manager, Hotel Management
Dear Lim, Thank you for sharing your good experience with us! Our check-in time is from 2 pm so if there is no available rooms for early check-in we cannot guarantee for it. However, you can enjoy free wifi and free drink in our spacious and beautiful lobby if you arrive early than 2 pm. Once again thank you so much and we would love to serve you as our guest again soon!