Ratings based on 279 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Place

Posted Apr 21, 2017
It was a nice hotel I recommend it. Only thing is that they have a very strict rules as far as check in and out.
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Our retreat.

Posted Apr 12, 2017
Our 3rd time at the banyan tree and once again have come away totally relaxed and haply with our stay. We stayed in the 2 bed grand pool villa . This has a 9 m pool which we were in most nights till 10 pm greaT to cool off after good meal out . The grounds are kept buitiful by the gardeners. The staff will do anything fir you . Book it you wont be disappointed. Till next time Thanks gibbins family .
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Resort We've Ever Stayed At!

Posted Apr 8, 2017
Unbelievable, this place is amazing. From the great pool villas to the amazing staff who's attention to detail is incredible...you will be hard pressed to find a better place to stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel we have ever been

Posted Mar 25, 2017
Pool villa is very nice. Staff is extremely friendly.
Comment from Hotel Management
Mar 30, 2017 by Sriram Kailasam - General Manager, Hotel Management
Dear Valued Guest, We are most delighted to hear of your unsurpassed experience with us at Banyan Tree Phuket. Thank you very much for your heartwarming review, by which my team and I are greatly motivated to keep extending Banyan Tree hospitality. We hope to have the pleasure of welcoming you back to the Sanctuary for the Senses in the not too distant future. Sincerely, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great place! Would love to come back!

Posted Feb 27, 2017
We enjoyed everything about the hotel...food, staff, privacy of villa & pool. High marks for our entire stay. Loved it. Bikes for guest use, beach access is easy. Beautiful beach!
Comment from Hotel Management
Feb 28, 2017 by Sriram Kailasam - General Manager, Hotel Management
Dear Valued Guest, Thank you for your delightful review which inspired us to tirelessly keep doing the best for our guests. We are pleased to hear that you had an amazing stay in all aspects. We aim to offer a perfect Sanctuary for the Senses, and we are glad to have successfully delivered you such experience. We hope you will join us again soon! Sincerely, Sriram Kailasam General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Very nice hotel, nice beach

Posted Feb 2, 2017
A great experience on staying at 2 bedroom pool villa, staffs are very helpful, great service. Worth to spend a luxury holiday here. Everything is good and really recommend this hotel.
Comment from Hotel Management
Feb 24, 2017 by Sriram Kailasam - General Manager, Hotel Management
Dear Valued Guest, Our heartfelt thanks for recommending us so highly. It was truly our pleasure serving you at Banyan Tree Phuket. Your kind remarks regarding our passionate and dedicated team members are indeed appreciated. Hopefully, you will allow us to play host again in your future trips to Phuket. Sincerely, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing family getaway

Posted Jan 29, 2017
Pros: Very friendly staff and great service. You feel very well looked after!
Cons: Spa and some of the restaurants are overpriced.
Banyan Tree, while not cheap, certainly doesn't disappoint. We had an amazing time and are looking forward to our next visit.
Comment from Hotel Management
Feb 24, 2017 by Sriram Kailasam - General Manager, Hotel Management
Dear Valued Guest, We appreciate the privilege of hosting you and your family recently. How nice to know that you were delighted by the attentive and enthusiastic service from our hosts who always do their best to make Banyan Tree Phuket your home away from home. Thank you for sharing that there was nothing to fault but the price which although higher than expected, you found it well worth it with unparalleled value for money. Thank you once again for being our guest. We are elated to note that you wish to return and we very much look forward to welcoming you back. Sincerely, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel I've ever stayed at

Posted Jan 6, 2017
Absolutely incredible service. My cousin and I booked a speed boat tour offsite and got food poisoning. The women at the hotel treated us like we were their children. They bought us medicine and took care of us while we were ill and had fevers. They went above and beyond their jobs. They saved our lives. Everyone and everything is perfect at Banyan Tree!!
Comment from Hotel Management
Jan 11, 2017 by Sriram Kailasam - General Manager, Hotel Management
Dear Johanna, It is indeed a pleasure to hear from you. On behalf of the entire team, I would like to express our gratitude for your kind appreciation of the warmth of our hospitality. I am thrilled to read about your memorable experience despite the unexpected event during your trip and I truly hope that you have been fully recovered. I am glad to hear that you were unfailingly well looked after with our reliable and personalized service. I cannot speak highly enough about our team and their passion for hospitality with which they take care of the guests. Banyan Tree Phuket is fortunate to have such great team and it is their hospitality spirit that makes us distinctive with our service culture. Hopefully, we will soon have the opportunity to re-create another spectacular memory for you. Sincerely, Sriram Kailasam General Manager
5 out of 5
by A verified traveler

Posted Sep 20, 2016 on Hotels
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Valued Guest, It is always pleasing to delight our honored guests. Our sincere thanks and appreciation for the excellent scores you have given and for your trust in our hospitality. We hope that it will not be long until we can welcome you back to Banyan Tree Phuket. Sincerely, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Pool Villa is perfect place for romantic break

Posted Sep 16, 2016
The facilities, the staff, the setting made this the wow honeymoon for us both, could not have asked for a better hotel or location.
Comment from Hotel Management
Sep 20, 2016 by Sriram Kailasam - General Manager, Hotel Management
Dear John, We are appreciative of the honor of hosting your honeymoon celebration. We are proud having delivered you and your loved one an impeccable holiday. It is great to note that you were very happy with the beauty of this place as well as the utmost care and special attention from our team members. Congratulations and look forward to the pleasure of welcoming you back and to taking part in your many more special occasions to come. Best wishes, Sriram Kailasam General Manager