A horrible experience. A nightmare. Never again!
Posted Jan 15, 2016 on Hotels
I had a very bad experience during my stay at this hotel. On check-in, I asked the staff at the hotel reception if the room had a safe box. I was told that the room did not have a safe box, but I could use the safe box located at the hotel reception. When I questioned the security, I was told not to worry as there was a 24-hour security camera installed. The next morning I deposited my valuables in the safe box located at the hotel reception, and then left the hotel. I returned to the hotel a few hours later to discover that someone had stolen a significant amount of cash from my safe box. I immediately reported this to the staff at the hotel reception, but they didn't seem to be interested in helping me. I then asked the hotel staff to call the police, but they seemed hesitant. I then walk to the nearest police station where I made a report of the stolen cash. To my good fortune, 2 policeman escorted me back to the hotel. The police reviewed the video footage and noted that the security cameras were switched off for 6 minutes just a few minutes after I deposited my valuables in the safe box and left the hotel. The evidence suggested that an employee of the hotel was responsible for the thief of my money. The manager of the hotel was informed and the money was returned to me.
My holiday in Thailand was completely ruined with what I had experienced at the Cello Hotel, where I stayed the last 2 nights of my 2 week holiday. I have nothing other than a bad memory of this hotel.
Comment from Hotel Management
May 7, 2016 by Cello Team, Hotel Management
Dear Geoffrey Charles,
Thank you kindly for staying at Cello hotel and for taking the time to review us. I really am sorry that you did not have an overall enchanted experience but I do accept all your comments and we will take them on board to continually improve guests experience and please noted that we have private safety box available for the guest. we already fix the camera record and I hope you will come stay with us again in the future to see the result of this and as our property matures.
Thanks once again for your very valuable feedback.
Cello hotel team.