2 outdoor pools, pool umbrellas, sun loungers

Reviews of Cloud 19 Panwa

4 out of 5
Cloud 19 Panwa
30/10 Moo 8, Bor Rae-Ao Yon Rd., T.Wichit A.Muang, 30/10, Wichit, Phuket Province

Reviews

8.6

Excellent

Rating 10 - Excellent. 55 out of 109 reviews" "
Rating 8 - Good. 41 out of 109 reviews" "
Rating 6 - Okay. 7 out of 109 reviews" "
Rating 4 - Poor. 4 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I was frustrated that staff didn’t understand enough to be able to cook my food gluten free but otherwise a fabulous place great spacious room
Stayed 1 night in Jan 2020

8/10 Good

mika

Liked: Staff & service, room comfort
Nice hotel by the sea
The location is great for a peaceful holiday by the sea. Closest 7-11 was 200 m away, same a restaurants, massage, scooter rentals etc. The beach restaurant 300 m away is recommended ! Note! The beach is nice to walk, but there may be broken glass. Hotel maintenance could be improved. Traffic noise from street behind is very clear on 3rd floor rooms. I was luckily replaced on 2nd floor which was much better.
Stayed 7 nights in Nov 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely location and staff
Stayed 1 night in Oct 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and a lovely hotel
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2019

10/10 Excellent

Worawat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend best vacation time here
Nice place, staffs, sleep well but no face tissue in bathroom
Stayed 1 night in Dec 2018

10/10 Excellent

Mike, slough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutted only had the night to enjoy
Was a one day stopover and due to flight issues we only had the night here which was a great shame .. fabulous place. Maybe cloud 9 would be a better name x
Stayed 1 night in Sep 2018
Response from Aom on Sep 25, 2018
Dear Mike, Thanks for the wonderful review. We and our staff really enjoyed your stay at our hotel. Hope to see you again Cloud 19 Panwa,

6/10 Okay

Viv, Phuket, Thailand

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The staff were extremely helpful and great! Loved the service, however, my room’s A.C. Was not working at all! It was terrible! I got so much mosquito bites too! Bathroom was dirty and there were a lot of dirty hair on the bed still. The room was dirty and having no air conditioner mad it worse. View was great but overall I had a bad experience in the room. I couldn’t wait to check out! The shower head also had mold growing it. And the shower smelt bad and sprayed terrible.
Stayed 2 nights in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back
Fantastic location Fantatstic Rooms Fantastic Staff Fantastic Service
Stayed 2 nights in Jan 2018

8/10 Good

Angela

Liked: Cleanliness, room comfort
Go for the views!
View was great, hotel was definitely the nicest in that area. We loved waking up to the view of the beach. The hotel staff service was just ok. I rated them a three, but not once during my three day stay did the staff approach me to take my order for food or drinks while my husband and I were by the pool. Every time we wanted to order, we had to approach the bar. Not sure if this is a cultural difference or just how they do things. The back lounge area was great for watching the sunset, which we did every night. The room itself was fine, not luxurious. Husband said the bed was hard. The area itself is 1 hour from airport, 45 from Bangla Rd, and 30 from Phuket docks. Not much to see or do in vicinity of hotel but we liked the relaxation aspect.

6/10 Okay

Kate Richardson

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable hotel with lovely pools
We went when the weather wasn't great, but Cloud 19 had fantastic reviews so we were looking forward to a relaxing time in beautiful surroundings. The hotel and room were lovely, clean and well kept, however, we were really disappointed in the food and we were shocked at how expensive the food and drink, were compared to the quality. For example, they charge 280 baht for a bottle of bear and 70 baht for a fizzy drink. I enjoyed the stay, but, I am not convinced I would I go back.

8/10 Good

sue, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Beach front room next to pool
Large room. Food cooked not as described on menu. Other restaurants not close by.

8/10 Good

Josee, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a good place to relax
Good Hotel but far from everything.... Idéal place for relaxation. We spent 3 days, during that time i could not belive how they left the beach unclean not to say dirty... Also Water and soda are way to expensive!!!

2/10 Terrible

Eiw, Bangkok,Thailand

Liked: Cleanliness, staff & service, property conditions & facilities
Annoyed
Th menu has a wide variety to choose from Sea beach dirty Bad food

10/10 Excellent

Craig, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such a pleasure!
We spent 3 nights at Cloud 19 last week, and despite the weather not playing along (maxi rain!), we loved every minute. Our room was spacious, bright, immaculately clean, with a lovely view of the bay and virtually our own swimming pool at our doorstep! Nothing was too much trouble for the staff, who were very helpful, particularly the manager Shiela, who's great. We enjoyed that the hotel was small and private, and away from the frenetic tourist traps of Patong etc. We'll definitely be back!

8/10 Good

Tranquil , Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic and relaxing
I enjoyed the place and the friendliness of the staff and owner. Close to all things but away from the crowds.

6/10 Okay

les, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous swimming pool
The hotel facilities were very good. Plenty of sunbeds around an enormous pool overlooking the bay. The restaurant was beautifully situated and the Thai food was very tasty. Breakfast was also excellent. We found the location too isolated. The beach was dirty with broken glass in the sand and it isn't possible to go into the sea because it is very rocky. A good place to go if you want to retreat. The location was not to our liking. Much better beaches in Phuket with a choice of restaurants and bars. There was building work going on next door. It didn't affect us but might be troublesome to some of the rooms in the new wing.

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Gyorgy, Budapest

Liked: Property conditions & facilities
Disliked: Staff & service
GREAT DISSAPOINTMENT!
JUST A GREAT DISSAPOINTMENT! DAY ONE ! BAD SMELL IN THE ROOM ON ARRIVAL AND SMELL STAYED RIGHT TO THE END OF OUR STAY ! BLOCKED SHOWER DRAIN ON ARRIVAL! THE FOLLOWING DAYS JUST KEPT THE PACE WITH A RUNNUNIG TOILET ! WORST OF ALL AN INTERNET THAT WAS DROPPING OUT CONSTANTLY OR FOR MUCH OF THE TIME NO SIGNAL AT ALL IN THE ROOM! NOT TO MENTION ALSO THE BREAKFAST THAT WAS MOST OF THE TIME ONE AND THE SAME C..P DAY AFTER DAY ! OVER ALL A GREAT DISSAPOINTMENT!

10/10 Excellent

Swati, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, would stay again!
Hotel was excellent, very picturesque. They have two pools, one main pool overlooking the beach and a smaller pool on the 1st floor at the doorstop of our room. Each was amazing and very relaxing. We stayed the night of the Krathong festival and enjoyed their festival meal. They accommodated that one of us was vegetarian and served us a customized meal that was probably the best Thai meal I've had in our entire thailand stay. We purposely chose to stay on the east side of Phuket to avoid they overcrowded touristy areas. Knowing that there would not be much around our hotel, our purpose was to have a purely relaxing and laid back night which was excellent at this hotel. They also helped us organize a taxi to the ratsada pier to catch the ferry to Koh Phi Phi that was included in the price of the ferry. Overall, excellent place that I would highly recommend!

6/10 Okay

Verified traveler

Service is great
I went to a friends wedding who held a wedding ceremony in the hotel. I only stayed 1 night in there because I knew this hotel is pretty far away from the town. Service is great, food is great. Only 1 thing, that night after 11pm, their pipe got problem, no water for toilets, sink and the shower. I finally use bottle of water (complimentary 2 bottles of water) to remove my make up and clean my body at the end.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel , and brilliant holiday
superb hotel with excellent amenities , hotel staff were very professional and friendly and did everything they could to make our stay memorable , genuinely friendly , kind and very thoughtful. always smiling . Quiet location which is what we wanted , for couples would highly recommend , but possibly families with young children may find location too quiet , we will be going back as soon as possible . The location the hotel was g gke ck

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never wanted to leave.
This resort was 5 star luxury. We couldn't have been happier. Beach was deserted, pools were beautiful, room was huge and stylishly decorated. Staff were very friendly, and despite speaking little English, were able to accommodate all of our needs. The area is quite quiet, but there are local restaurants and coffee shops to be discovered (where everything is CHEAP), as well as nearby look outs and view points. I am so glad that we found this resort, it was a first class experience for us and one that we would not have been able to afford in anywhere else in the world.

8/10 Good

Dr Barbara, Buxton

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful reception staff
The staff were fantastic, the lady on reception could not do enough. If you are disabled there is a steep hill and loads of steps.we had to pay an extra 560 pounds to upgrade to a room on the ground level. Food was fantastic. There is a lot of building works going on both sides of the hotel which is not the fault of the hotel. Beach is beautiful room was great.

8/10 Good

lindsay, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but terrible neighbours
Lovely hotel and friendly staff although they constantly ran out of bottled water and diet coke... To the left of the hotel there is a huge building site (which we were not told about) and to the right there is a residential house where a lovely (I assume male) yaks up every morning and every evening (I know it's a cultural thing but it's vile to listen to)... Great rooms (we stayed in 305) with a lovely view! Closed the bar at 10pm on Christmas day which was disappointing considering they told us it closed at 11pm that very morning

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Great hotel. Great service, clean beach, recommended for those that like quiet resorts... Cons, far from social amenities.

10/10 Excellent

Josh, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for a great resort
I'm a backpacker and I needed a few days off, this place more than provided the respit I needed. The staff is friendly, the DVD library the best, food at the restaurant was amazing, and the beach is probably nice in the season. Loved every minute of it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, definitly a retreat but was noisy
It was the low season in Phuket so it was very calm except there was constructions near the hotel that made a lot of noise. The staff is very helpful and kind. The room was perfect, very nice view. We thought it was a little far away from town especially when they charge 500 baht for a 15min shuttle to town after the stay...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet location with great views
Staff were fantastic and rooms large and very clean. Can't complain about much except at this stage June 2014 there is construction next door and can be noisy at times, but this is not the Hotels fault and will get better in time. We had a good time but you will need to hire a Motor Bike to get around as it is away from Patong approx 40 mins, which was good and there was plenty to do and see.

10/10 Excellent

micko, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place to stay /quite /relaxing
great time to stay weather just starting to change but hot enough to relax around pool nice staff and in area the people are very helpful

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
Staff are wonderful, courteous and willing to please. Spa services are excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what I have expected it to be.
To begin, I'm from Singapore. Before my stay, I have read rave reviews on how good this place is, good location, clean room, friendly & helpful staffs etc. During my stay(5 nights), I found out that not everything listed down is the same as described. To be fair, it is still pretty much a good place to stay at, with a beach right in front of resort. Below are the pros and cons of Beach 19. Pros : - Quiet & discreet location - Clean & spacious room - Beachfront resort - Reasonably priced - Relatively new & clean pools Cons : - Rude staffs - Empty front desk after 10pm - Must cater for transport if you are to go out - Too many lizards - Power failure ( happened once during my 5 nights stay) - Limited dining option To add on to the rude staffs, I must clarify that not all are rude, at least the front desk staffs(morning to afternoon shift) and a few others are still good. The only one who really spoiled by trip is the staff serving at the breakfast area, firstly she never greet when she saw us which I don't take it to heart, but the thing which i can't stand is the attitude of hers when serving. On one incident which I asked for extra maple syrup, she replied me which a big "huh" with an impatient look on her face. Notice that her service attitude is bad towards other asian customers, but she seems ok & polite when serving other caucasian customers. Do hope service attitude are not based on skin colour or nationality. Note : I did pay tips

6/10 Okay

Ryan, California

Liked: Cleanliness, staff & service, property conditions & facilities
Charming boutique type hotel
Not by any means a big resort type hotel. This is a small facility but it has a nice pool and restaurant, nice guest rooms and a pretty location. It is quite out of the way from anything so be prepared to rent a car or take a lot of taxis. It felt like a nice 3 star hotel. I don't know how hotels.com determines its rankings to call this a 4 star.

4/10 Poor

masha, Seattle, WA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nice hotel, service was awful!!!
Hotel was nice, but bed and pillows were rock hard! Hotel right on the beach, although beach is not very clean. Very isolated area, taxi to any activities or city are overpriced! Hotel staff VERY unfriendly: no greeting when passing by, will throw food on table instead of setting it down nicely, have to ask multiple times to get what you need. Food and services WAY overpriced!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice small hotel with good rooms and nice pools
Good place to stay, happy to recommend for couples all ages

8/10 Good

Steve, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel by the beach
We stayed in March 2014 in this hotel for 6 nights. The room was very comfortable, air conditioned with a lap pool just outside our door. At night we found it a bit noisy, do not know what the source of the noise might have been. Other then that we liked it. We did have a rental car, so it was easy to get to the hotel, but it is a bit out of the way which we didn't mind at all. Nice view from the balcony, and from the beach you could see the Big Buddha and Chalong Bay. Breakfast was nice too, and you can eat lunch and dinner there too which was also tasty.

10/10 Excellent

Nicole, Austin, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Cloud 19
My husband and i spent a night here on our way to Koh Phi Phi. The Staff was helpful with setting up our taxi and ferry ride. The hotel itself was in a quite location. It was small (14 rooms) all with beautiful views. The rooms were clean and functional. Bathroom was big with an outdoor shower. Pools were amazing. The beach was quiet and private. The breakfast was standard. We did not eat dinner there. Overall it was a wonderful experience. I wish we could have taken this hotel and put it on Koh Phi Phi for the rest of our trip.

10/10 Excellent

chiara, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice hotel, no nice beach
Very very nice hotel, great relax but beach and sea dirty. In any case beautiful holiday and fantastic Phuket!!!!

10/10 Excellent

Glen Little, Delta, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a quiet retreat
I was impressed with Cloud 19. The staff were super friendly and helpful at every turn. The location is ideal if you want a quiet get away. The food is worth the stay alone. I ate some memorable Thai soup and they even provided many Western dishes as well. The only improvement could have been their wine selection. The room was spacious and clean. The shower was excellent. We enjoyed our 10 day stay and I would recommend Cloud 19 to all.

10/10 Excellent

故宮好き, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed for seven nights in January. Perfect place for total relaxation - which was what I wanted. Staff were lovely and very helpful. Rooms clean, as we're the general grounds and facilities at the hotel. It's not in the middle of all the action - but as I say that's what I was after. Phuket town is a short taxi ride away. Hotel taxi price is very competitive. Beach bars and restaurants are just along the beach. I would recommend this hotel.

10/10 Excellent

Berkeley, Peachland, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get over the jet-lag from travel
Lovely hotel. The service was great and the room was nice. We were upgraded to a room on a higher floor, I guess. Breakfast was good, but restaurant prices for lunch were high. Found a great restaurant on the Beach. For a taxi fee, the manager drove us to our pickup spot nearby for the beginning of our sailing trip.

10/10 Excellent

island, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Right on beach. Nice rooms!

10/10 Excellent

Roald, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with incredibel staff
Great food, spa, service, rooms and view. A little far out, no beach for swimming but all in all a grat experience.

10/10 Excellent

Relaxed guest, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
The hotel is very clean and cozy. The beach was a bit dirty, but there is another beach very close by, and that one was very good. The restaurant is excellent.

10/10 Excellent

Caroline, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach retreat
Excellent place to stay in Phuket if you want to enjoy the beauty of the area and islands around, but don't want to deal with the crazy nightlife. Cloud19 was our favorite hotel on our SE Asia adventure. It's outside of town which gives you a relaxing area to enjoy the scenery, and access to town and all tours/adventures, but not put you in the middle of the party scene. The spa isn't great, but there is an excellent massage hut right in front of the hotel.

8/10 Good

Sourav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Boutique Hotel in quiet area of Phuket
Extremely relaxing place. We stayed in the Poolside villa which was amazing with its own patio overlooking the beach. Staff was hard working and very nice. The food was good. Great hotel to forget your troubles at. Not easiest place to get to but well worth it. Cheap beer and food can be found at a couple beach restaurants a short walk down beach.

10/10 Excellent

Ekaterina, Vladivostok, Primorsky Krai, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We stayed here for 10 days as a group of three: me (25y), my mom and her friend. We really enjoyed our stay - the personnel was very nive and always there to help and treat, the location was away (exactly what we were looking for), the sunsets and views breathtaking. The hotel is set on the beach with nice sand but not that nice sea - for good swimming you have to somehow swim over or walk through 50 meters of not pleasant corals, but after that the depth is very low and water is clear and good. Also the ebbs can be really awfull - you won't believe it is the same sea as you can swim in during tides) But overall - if you are looking for beautiful location far away from crowds and you're not afraid to spend much for car-rental or taxis - GO HERE.