Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Australia

Ok location but nothing special

Posted Aug 27, 2016
Pros: Not too far from Juncelyon and Bangla rd.
Cons: Get rid of the disguisting smell comming from the bathroom plumbing. Have more staff at reception and extend pool opening hours. Get a new cook.
Location: Location is okay in a quiet area but walkable(15 mins) to Juncelyon and Bangala rd.
Expected more from a 4 star hotel, need more reception staff that can speak and understand english better. Also the breakfast was not very good, but the worst thing was the odour comming from the bathroom of our hotel roon absolutely stank and really ruined our stay. Will not stay again.
1 out of 5
by A verified traveler from 東京

レセプションの女性の態度がすごく悪い

Posted Aug 17, 2016
眉毛がシュッとした、女性の態度がすごく悪くて、チェックイン時から嫌な気持ちにされました。私たちの持っているカードが全部使えないので、デポジットがきれない、明日までに3600バーツ用意しろと言われました。結局、彼女のミスで使えなかっただけで、他の男性がやったところ、問題なく使えました。そのことに対する謝罪は、一切ありませんでした。レセプションは、彼女の他にもう一人、タイ人風の人がいるので、その人にお願いした方がいい。帰りも、チェックアウトするときに、感じの悪い彼女しか、空いてなかったので、仕方なくお願いしたが、仕事が遅くて、だいぶ待たされた。彼女を受付に置くべきじゃない。 隣接しているレストランは、料理は素人並みに不味いので、他で食べた方がいい。
Comment from Hotel Management
Aug 23, 2016 by Darunee K., Hotel Management
We do sincerely apologies regarding the feedback on your inconvenience and disappointment that you experienced in staying at our hotel recently. We’ve shared/ raised up your comment into our team, and also work with all concern managers in order to improve our product/service further. thank you
4 out of 5
by A verified traveler from Sheffield, UK.

Modern hotel close to the centre.

Posted Aug 11, 2016
This is a really nice modern hotel with many rooms facing inward towards the lovely pool. This is a big plus for the hotel. It takes about 10 mins to walk to Patong beach. You will be harassed all the way for taxis, tailors, bars and the seedy stuff but that would be the same wherever you stay. Whilst this is a review of the hotel I have to say that Phuket is a big disappointment. There isn't a lot to see and do and it is pretty scruffy. We have travelled all over Thailand and loved it but we could have done without Phuket. We did try to book a ferry through the hotel and were sent down the road to an agent. This was disappointing and the first time a hotel had not offered this service during out tour.
Comment from Hotel Management
Aug 16, 2016 by Darunee K., Hotel Management
Thank you very much for choosing our Deevana Plaza Phuket Patong and taking the time to give us a feedback with appreciates score. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future visit.
4 out of 5
by A verified traveler from Vic Australia

Posted Aug 9, 2016
Good place to stay. We stayed in a pool view room on the side of the hotel. Walking distance to beach,Bangala Rd Markets etc. Nice pool, Comfy bed, Rooms were neat and cooling worked well. Good breakfast range, Hotel staff were excellent and accomodating and assisted with little things like phone calls to our taxi drivers etc. Only complaint was that the concrete hallways outside the rooms echo alot and hallway noise can be heard easily from your room . There are small signs on the wall to "be quiet" but there were alot of inconsiderate people getting up early and talking loudly down our hallway and also allowing there young children to yell and scream and talk loudly down the hallways at 6.30am. Perhaps some larger signs being placed in the walkway might remind those that were inconsiderate to be quiet. This is not the hotels fault more the rudeness of a certain ethnic group of persons who were staying.
Comment from Hotel Management
Aug 16, 2016 by Darunee K., Hotel Management
Thank you so much for your really nice words and your feedback after your stay at our hotel. We are delighted to hear that you experienced and enjoyable stay and that the hotel amenities exceeded your expectations. We look forward to welcoming you back to our hotel in the future visit.
2 out of 5
by A verified traveler

Hôtel degeulasse!!!!

Posted Aug 6, 2016
Des rats autour de la piscine le soir!!!! Degeulasse les chambres Le ménage fait a la va vite en 4 semaine pas une fois la serpillière des cafard en plus!!!!
Comment from Hotel Management
Aug 16, 2016 by Darunee K., Hotel Management
We do sincerely apologies regarding the feedback on your inconvenience and disappointment that you experienced in staying at our hotel recently. We’ve shared/ raised up your comment into our team, and also work with all concern managers in order to improve our product/service further. thank you
5 out of 5
by A verified traveler from vm

Hotel excelente

Posted Jul 29, 2016
El hotel se encuentra en muy buen estado, cerquita de la playa y ambiente en la calle, de la zona es de los mejores, personal muy atento
Comment from Hotel Management
Aug 1, 2016 by Darunee K., Hotel Management
Thank you very much for choosing our Deevana Plaza Phuket Patong and taking the time to give us a feedback with appreciates score. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
5 out of 5
by A verified traveler from USA

Great experience

Posted Jul 27, 2016
Everything was great location service prices staff and the hotel it self
Comment from Hotel Management
Jul 27, 2016 by Darunee K., Hotel Management
It has been a pleasure to have you with us again. We are more than happy to read that we could exceed your expectations and we are glad to pass on your kind words to our team. We hope to have you with us soon again. Thank you
5 out of 5
by A verified traveler from R

Best hotel in patong

Posted Jul 27, 2016
I stayed here for a week and everything really everything was great
Comment from Hotel Management
Jul 27, 2016 by Darunee K., Hotel Management
Thank you very much for choosing our Deevana Plaza Phuket Patong and taking the time to give us a feedback with appreciates score. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
5 out of 5
by A verified traveler from 川崎市

バカンスにピッタリなホテル

Posted Jul 18, 2016
Pros: コストパフォーマンスが最高に良い。
Cons: 部屋にスリッパがない。プールサイドのシャワールームが目立たたないので、ロビーのトイレで着替える人がたくさんいた。もっと目立つように掲示したほうがいい。空港までの送迎はホテルでやってほしかった。スタッフに聞いたら、外でやってくれと言われたのだが、ホテルの横のタクシーサービスはぼったくり価格だった。
Location: マッサージ(300~400バーツ)、レンタルバイク(125cc 200バーツ)、ランドリー(1kg50バーツ)、コンビニ、レストラン、薬局(Google翻訳を使って日本語で会話可能)等、まわりに一通りのものが揃っているので、困ることはありませんでした。
繁華街に近く、静かで、プールが広いため、リゾート感も味わえます。バスタブと独立シャワーのある部屋に泊まったのですが、湯量が豊富なので、両方使ってもへこたれなかった。プールサイドで気軽にバスタオルを借りることができるのもよかったです。滞在客は欧米系が中心でした。また泊まりたいホテルです。
Comment from Hotel Management
Jul 21, 2016 by Darunee K., Hotel Management
Thank you very much for choosing our Deevana Plaza Phuket Patong and taking the time to give us a feedback with appreciates score. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
3 out of 5
by A verified traveler from Melbourne Australia

Great location. Good pool. Basic breakfast.

Posted Jul 17, 2016
Room fridge stunk, had it cleaned twice. It needs replacing. Didn't get fresh towels and toilet paper on 4 different days, slack staff. Few rats running around the pool. Hotel is ok for what you pay.
Comment from Hotel Management
Jul 20, 2016 by Darunee K., Hotel Management
We do sincerely apologies regarding the feedback on your uncomfortable matters. However, we’ve shared & raised up your comment into our team and also work with the all concern managers in order to solve the issues and prevent for future occur. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We certainly look forward to the pleasure of welcoming you back in the very near future.