Just across from Beach, nice pools, big hike uphil
Posted Aug 9, 2016
wanted to get out of our hotel so saw on expedia this was just across the street for 40 bucks a night and it looked decent. Went to book directly with front desk and was told they only had superior pool rooms left for 2700 baht ( about 110 CAD ).. told her I saw that they did on expedia, she again said no standard rooms left.. So I asked for the wifi and logged into expedia and booked the standard room.. Basically called her bluff and showed her I had booked it.. She then gave me a really hard time about the booking conf# and wanting to see my name on the reservation, which required fully logging into exp. website. NO Other hotel my entire trip needed to see that, they only need your passport ever. Seemed like she was just mad that I had caught her in a lie.. they made us wait until 2pm to check in, it was 1 pm, I went back and spoke with another girl at 130 who gave us the key.. Pillows are hard as rocks. Got sick that night from some other restaurant so booked another night. Got a call at 11am check out time telling us we had to move because someone else had requested our room, (what are we chop liver?) so they tell us last minute that we need to move rooms and housekeeping was there almost immediately while we were rushing to pack all our stuff!.. Overall service from hotel staff was not accommodating.
Comment from Hotel Management
Oct 28, 2016 by Diamond Cottage, Hotel Management
Greeting from Diamond Cottage Resort & Spa
First of all, we would like to thank you for your spending time to review us
We're deeply sorry about your inconvenience during stay here. We will take your comment to improve the our problem.
Diamond Cottage Resort & Spa