Ratings based on 470 Verified Reviews

4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Restful retreat

Posted Jun 8, 2017
The club room was facing the ocean and is so comfortable to laze on the beach chairs just outside the room. Staff were all friendly and welcoming, making the whole stay very pleasant. We stayed in the resort for the whole day, only leaving for dinner outside as there are more options.
4 out of 5
by A verified traveler

Close to the beach

Posted May 6, 2017
Close to the beach, free shuttle bus, food ok, there's a few shops outside which is good.. Overall it was a relaxing stay.
5 out of 5
Recommended
for Families
by A verified traveler

Clean, quiet, relaxing beach vacation

Posted Mar 27, 2017
Friendly staff helped us/said yes to all our requests and needs from arranging local transportation, local tours (we did elephant trekking and a sea canoe excusion), re-arranging check out etc. Great food in every restaurant. Beautiful property with a clean, quiet beach. We'd stay here again if we return to Phuket.
Comment from Hotel Management
Apr 4, 2017 by Izhar Mohsin, Hotel Management
Dear Guest It gives us great pleasure to hear that you had a relaxing and memorable stay with us. It is our aim to provided service with a smile and go the extra mile to provided a memorable stay for your guest. Thanking you once again for taking time out and providing us with your feedback. Hope to see you back again Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
Recommended
for Everyone
by A verified traveler from dundee

excellent hotel on the beach

Posted Mar 22, 2017 on Ebookers
Pros: Staff, food and location. All restaurants and their staff were excellent and friendly Menu is varied and very good.
Cons: Shuttle bus timing
Location: The town outside the Property is small some nice restaurants and bars. Plenty of water sports and things to do on the beach Tours/Trips available
Staff, food, location all to a very high standard Staff very friendly and helpful Food varied and excellent Location set in a quieter part of the Island away from noisy bars and restaurants which are about 30 mins drive by taxi away.Excellent and safe for young and old. Taxi fares are varied - not as quoted in Taxi fare finder. Shuttle bus to and from Hotel to Outside not great - timing varies. Very little entertainment in the Hotel at night.
Comment from Hotel Management
Apr 4, 2017 by Izhar Mohsin, Hotel Management
Dear Hazel Thanks a lot for the feedback, it gives us great pleasure to hear that you had a stay with lot of activities and fun. Just to updated you with the shuttle bus, it is under Laguna and it provides service to all the other resort in the locality and we as Dusit Thani Laguna Phuket do not have any direct control over it. We will speck to the Laguna team to increase the frequency of the shuttle which hopefully will reduce the inconvenience. Hope to see you back again soon. Regards Izhar Mohsin Director Of Revenue Management
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel expanse of beachfront location.

Posted Mar 21, 2017
Pros: The informalness and lovely staff. Very clean room
Cons: A chocolate at turndown instead of an orchid
Location: Beachfront location. Nearby is The town Chang Terlay which has quite a few restaurants and shops. Lots of massage parlours in town and on the beach.
Staff very welcoming and courteous. Nice reception area and lobby. Very traditional Thai. Nice live music every evening and afternoon Happy hour every day in beach pub and lobby bar. Only thing I will say is our room was very dark due to a huge oak tree outside. We arrived at night so didn't notice at time. Not enough of an issue to move room but will remember for next time. Lawn very sparse there from lack of light. Grounds on the whole very well manicured. Shuttle service around resort was excellent and concierge always willing to make restuarant and taxi bookings Staff were charming generally always smiling and helpful. Would definately return here again if in Phuket
Comment from Hotel Management
Apr 4, 2017 by Izhar Mohsin, Hotel Management
Dear Lorraine Thanks a lot for the feedback and we are really happy to hear that you had a relaxing and pleasant stay with us. It is always our aim to provide service with a smile as our mission, vision and value is "Care, Commit and Can Do". Have noted the request for chocolates as turn down amenity and will keep the concern department updated about the same. Hope to see you back again soon Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Much more than expected.

Posted Mar 19, 2017
One of the best hotels I have ever stayed, it's difficult these days to find such a nice place without having to pay for everything, just what is fair, I hope to come back.
Comment from Hotel Management
May 4, 2017 by Izhar Mohsin, Hotel Management
Dear Guest Thanks a lot for taking time out and providing us with you valuable feedback. It gives us great pleasure to hear that you had a relaxing and memorable stay with us. Hope to see you back again soon Regards Izhar Mohsin
4 out of 5
Recommended
for Everyone
by A verified traveler from perth WA

Back to the Dusit

Posted Mar 12, 2017
Pros: The staff, the position, the fact everyone made you fell welcome.
Cons: A little more attention to detail, which we have said to the Dusit directly.
Location: Bang Tao Beach is a great location for couples and families. The Laguna complex has many upmarket restaurants; however nearby are many more.
As usual, the reception and staff were excellent. Our Expedia booking was managed efficiently. We were escorted to our club room which was of high standard and great position over looking the beach. The room came with free breakfast, afternoon team and cocktails. A nice way to start and finish the day. The room was a little tired, very clean, but need a bit more attention to detail eg batteries in the emergency flashlight and (unfortunately) for the weighing scales in the bathroom. Other than that no complaints.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel on beach

Posted Mar 11, 2017
Our 2nd visit we will definately go again. Friendly hotel excellent location on Laguna. Free transport to town and around the laguna
5 out of 5
by Abdulaziz

Great Stay

Posted Mar 10, 2017 on Hotels
Amazing hotel, outstanding outdoor activities, room is good and could be improved.
Comment from Hotel Management
May 4, 2017
Dear Abdulaziz Thanks a lot for the feedback. We are really glad to hear that you enjoyed our beach activity . We are already planning to upgrade our facilities like rooms, Swimming pool and Public area. We will be starting our renovation working in the month of May and hope by the time you come back you will have a fresher product. Hope to see you back again soon Regards Izhar Mohsin Director Of Revenue Management
4 out of 5
by Jennifer

Friendly staff

Posted Mar 5, 2017 on Hotels
Loved water aerobics