Ratings based on 453 Verified Reviews

4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Clean, quiet, relaxing beach vacation

Posted Mar 27, 2017
Friendly staff helped us/said yes to all our requests and needs from arranging local transportation, local tours (we did elephant trekking and a sea canoe excusion), re-arranging check out etc. Great food in every restaurant. Beautiful property with a clean, quiet beach. We'd stay here again if we return to Phuket.
Comment from Hotel Management
Apr 4, 2017 by Izhar Mohsin, Hotel Management
Dear Guest It gives us great pleasure to hear that you had a relaxing and memorable stay with us. It is our aim to provided service with a smile and go the extra mile to provided a memorable stay for your guest. Thanking you once again for taking time out and providing us with your feedback. Hope to see you back again Regards Izhar Mohsin Director Of Revenue Management
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel expanse of beachfront location.

Posted Mar 21, 2017
Pros: The informalness and lovely staff. Very clean room
Cons: A chocolate at turndown instead of an orchid
Location: Beachfront location. Nearby is The town Chang Terlay which has quite a few restaurants and shops. Lots of massage parlours in town and on the beach.
Staff very welcoming and courteous. Nice reception area and lobby. Very traditional Thai. Nice live music every evening and afternoon Happy hour every day in beach pub and lobby bar. Only thing I will say is our room was very dark due to a huge oak tree outside. We arrived at night so didn't notice at time. Not enough of an issue to move room but will remember for next time. Lawn very sparse there from lack of light. Grounds on the whole very well manicured. Shuttle service around resort was excellent and concierge always willing to make restuarant and taxi bookings Staff were charming generally always smiling and helpful. Would definately return here again if in Phuket
Comment from Hotel Management
Apr 4, 2017 by Izhar Mohsin, Hotel Management
Dear Lorraine Thanks a lot for the feedback and we are really happy to hear that you had a relaxing and pleasant stay with us. It is always our aim to provide service with a smile as our mission, vision and value is "Care, Commit and Can Do". Have noted the request for chocolates as turn down amenity and will keep the concern department updated about the same. Hope to see you back again soon Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Much more than expected.

Posted Mar 19, 2017
One of the best hotels I have ever stayed, it's difficult these days to find such a nice place without having to pay for everything, just what is fair, I hope to come back.
4 out of 5
Recommended
for Everyone
by A verified traveler from perth WA

Back to the Dusit

Posted Mar 12, 2017
Pros: The staff, the position, the fact everyone made you fell welcome.
Cons: A little more attention to detail, which we have said to the Dusit directly.
Location: Bang Tao Beach is a great location for couples and families. The Laguna complex has many upmarket restaurants; however nearby are many more.
As usual, the reception and staff were excellent. Our Expedia booking was managed efficiently. We were escorted to our club room which was of high standard and great position over looking the beach. The room came with free breakfast, afternoon team and cocktails. A nice way to start and finish the day. The room was a little tired, very clean, but need a bit more attention to detail eg batteries in the emergency flashlight and (unfortunately) for the weighing scales in the bathroom. Other than that no complaints.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel on beach

Posted Mar 11, 2017
Our 2nd visit we will definately go again. Friendly hotel excellent location on Laguna. Free transport to town and around the laguna
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Monica CA

Romantic

Posted Feb 14, 2017
Pros: Everything
Location: nothing close by but they have shuttle which leave hotel every almost 5 minutes
Calm, Romantic, Clean, Nice, Breathtaking view, Thank you for such peaceful place
Comment from Hotel Management
Feb 16, 2017 by Izhar Mohsin, Hotel Management
Dear Parissa Thanks a lot for your feedback and really appreciate the same. We are really glad to hear that you had an memorable stay with us and hope to see you back again soon Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Gracious hotel in lovely grounds with quiet beach

Posted Feb 13, 2017
Pros: The traditional service, decor and grounds
Cons: No negatives
Location: Great massages in the gardens, all the usual beach activities and day tours are available. Limited shopping nearby but that is a plus.
Visited in February 2016. We very much enjoyed the traditional Thai aspects of this resort, compared to another more international 5 star resort we stayed in at Patong Beach. The beach view rooms and extensive gardens were lovely, the service and greeting were gracious and the buffet breakfast extensive and excellent. The quiet, private beach was great for swimming.
Comment from Hotel Management
Feb 16, 2017 by Izhar Mohsin, Hotel Management
Dear Brisbane Thanks a lot for taking time out and providing us with your feedback. We are really happy to hear that you had a very relaxing and memorable holiday. In Dusit Thani we believe in the "Thai way of living" that is providing service with a smile. We do try our best to keep the Thai culture alive as much as we can in our resort and we are really happy to see that you have appreciated the same. Thanking you once again for the feedback and hope to see back again soon. Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Greece

Nice hotel on a beatiful beach

Posted Jan 29, 2017
We stayed there for 10 days. The place and the resort are great. We had a Dusid club room. It was confortable and clean but unfortunatelly it was wet and there were a lot of mosquitos. The sea is great but there are are jelly fishes very often. Generally is a very good choise for staying
Comment from Hotel Management
Feb 1, 2017 by Izhar Mohsin, Hotel Management
Dear George Thanks a lot for taking time out and providing us with your feedback. We are really glad to hear that you enjoyed your stay with us. Regarding the dampness of the floor and the mosquitoes in the room I have already briefed my house keeping team to check and make sure that the dampness is checked. The major reason for the dampness is that the Aircon is on and the balcony door is left open. Thanking you once again for providing us with your feedback and hope to see you soon. Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Perfect Beach Location

Posted Jan 22, 2017 on Orbitz
The beach was beautiful, perfect for a morning run. The staff is friendly and helpful. It is also a wonderfull Location to travel with kids.
Comment from Hotel Management
Jan 26, 2017 by Izhar Mohsin, Hotel Management
Dear Ms.Fanny Thanks a lot for taking time out and providing us with your feedback. We really appreciate the same. We are very pleased to hear that you had a memorable stay with us and yes indeed Bang Tao beach is one of the best beached in Phuket. As important it is for us to take care of our guest it is equally important for us to look after our little guest as they need more attention and care. Once again thanking you for your feedback and hope to see you back again soon Regards Izhar Mohsin Director Of Revenue Management
5 out of 5
by Richard

Best of the Laguna Beach Front Hotels

Posted Jan 15, 2017 on Hotels
Our stay was well worth the price. We had a Dusit Club Room, with a nice deck with lounge chairs and a lawn area in front with direct access to the beach. We saved our visit to Phuket for relaxation and pampering, and the Dusit Thani and its staff provided just that.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Richard Thank a lot for taking time out and providing us with your valuable feedback. We are really pleased to hear that you have a very relaxing and peaceful holiday with us. Our goal is to provided you the most relaxing and peaceful holiday that we can provide in our tranquil and serene environment. Indeed Dusit club rooms are one of the best rooms and very high in demand as you mentioned that it has direct access to the beach. Hope to see you again Regards Izhar Mohsin Director Of Revenue Management