Seasonal outdoor pool

Reviews of Grand Sunset Hotel Phuket

3.5 out of 5
Grand Sunset Hotel Phuket
188/4, Karon Rd., Karon Beach, Karon, Phuket

Reviews

8.0

Very Good

Rating 10 - Excellent. 109 out of 378 reviews" "
Rating 8 - Good. 175 out of 378 reviews" "
Rating 6 - Okay. 61 out of 378 reviews" "
Rating 4 - Poor. 22 out of 378 reviews" "
Rating 2 - Terrible. 11 out of 378 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

lorraine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lot’s of bars and restaurants and across the road from the beach. Very helpful staff
Stayed 8 nights in Feb 2024

8/10 Good

Raymond

Liked: Cleanliness
Generally good. Abit of hiccups during checkin but soon got resolved
Stayed 3 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the pool on the roof, the local people are great, very relaxed and friendly. The staff at the hotel were friendly and helpful in all instances, always smiling. In Thailand nothing is ever in a rush. I will be going back next year.
Stayed 11 nights in Aug 2023
Response from Udon on Oct 9, 2023
Dear Valued Guest,Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay.It's fantastic that you enjoyed the rooftop pool and found the local people to be welcoming and friendly. Our staff takes great pride in providing exceptional service, and it warms our hearts to know that they made your stay enjoyable. We believe in the beauty of taking things at a relaxed pace in Thailand, and we're delighted that you appreciate it as well.We look forward to welcoming you back next year! If there's anything specific you'd like to experience or any special arrangements you'd like for your next stay, please don't hesitate to let us know. We're here to make your future visits just as memorable.Warm regards,

2/10 Terrible

Marek

Stayed 1 night in Jan 2023

10/10 Excellent

Hao Qing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ton on Mar 16, 2020
Dear Hao Qing , Thank you so much for taking your value time rating Grand Sunset Hotel 10 out of 10. We are very much appricated the rating value. Best Regards,

10/10 Excellent

JudyChaffin, Penryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, had a lovely pool and restaurant on the roof, and the sunsets were spectacular from there. The hotel is in an excellent position for Karon beach just 1 minutes walk away. The staff are friendly and very helpful. I really enjoyed y stay and the bed was so comfortable. The only thing was the shower, which went from very hot to very cold. I didn't report it as I think it is just one of those things.
Stayed 13 nights in Feb 2020
Response from Ton on Mar 9, 2020
Dear Judy, Thank you very much for taking your value time sharing your experices and descriptions our Grand Sunset Hotel on travel community. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located approximately half way along Karon beach ideal for walking into Karon centre or Kata Beach just across the road with plenty of beach bedas and umbrellas
Stayed 13 nights in Dec 2019
Response from Grand Sunset Hotel Team on Jan 15, 2020
Thank you for your stay & review. We are so happy that you had a great experience. See you back soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Grand Sunset Hotel Team. on Nov 26, 2019
Thank you for your stay and review. It is wonderful knowing that you had a great experience. see you back again.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice especially the swimming pool on rooftop , I love chicken wings which I ordered from hotel’s restaurant staff is very nice and friendly , location is good , close to the nice beach , restaurants, location is quiet and safe as well, the room is small but neatly , bed is comfy but I don’t like the pillow , so hard and high , room is still smell new painting
Stayed 3 nights in Nov 2019
Response from Grand Sunset Hotel Team. on Nov 15, 2019
Thank you for your stay. We are very happy that you had a wonderful experience and that you especially liked the Rooftop Bar, pool and the location.. We look forward to seeing you back again. Take care.

10/10 Excellent

UD, Kathmandu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near from. Beaach area....Karon beach is just across the street...
Stayed 2 nights in Sep 2019
Response from Grand Sunset Hotel Team. on Nov 26, 2019
Thank you for the review and recommendation. See you back again. Take care!

10/10 Excellent

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Ideal location right in the middle of Karon Beach which is less than 100m away. Staff very welcoming and helpful. highly recommend.
Stayed 8 nights in Sep 2019
Response from Grand Sunset Hotel Team. on Oct 1, 2019
Dear A J, We are so happy that you enjoyed your stay and had a great time. Thank you for your review and we look forward to welcoming you back on your next visit. Best wishes, Grand Sunset Hotel Team.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff are really great will definitely be back!
Stayed 6 nights in Sep 2019
Response from Villa Tantawan Team. on Sep 14, 2019
Thank for staying with us. We are delighted that your experience was wonderful and we look forward to being of service to you upon your return. Take care and be well.

2/10 Terrible

sam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance going on. Staff seemed dodgy. Would never stay their.
Stayed 5 nights in Aug 2019
Response from Grand Sunset Hotel Team on Aug 26, 2019
Dear Sam, Doing maintenance for property improvement is a positive thing (albeit an inconvenience for the guest) but implying 'dodgy' seems a tad harsh and subjective but thank you for your insightful review. Be well. Regards, Grand Sunset Hotel Team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay Everything and everyone about our stay here was outstanding
Stayed 7 nights in Jun 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Grand Sunset Hotel Team. on Jun 12, 2019
Dear Michelle, Thank you for your stay and the review. Take care! Best wishes, Grand Sunset Hotel Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2019
Response from Grand Sunset Hotel Team. on May 14, 2019
Dear Guest, Thank you for staying at the Grand Sunset Hotel and your review. We are happy that you enjoyed your stay and we hope to see you back again. Take care and be well. Best regards, Grand Sunset Hotel Team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - awesome roof top pool area
Nice hotel with a great roof top pool area. Room was good size. Area has a lot of restaurants and Massage places nearby (it is a more expensive area than Patong). 400 Baht each way to Patong. Nice beach.
Stayed 5 nights in Mar 2019
Response from Grand Sunset Hotel Team on Apr 10, 2019
Dear Michael, Thank you for your stay and we are very happy that your stay experience was a wonderful one. The pool is indeed a favourite of our guests and glad to know that you found the room size to be good too. Karon beach is also a great one Phuket and we are lucky to be so close to it. Thank you again for your support and we hope to see you back in Phuket. Take care. Best wishes, Grand Sunset Hotel Team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very central - close to beach, eating places (range from simple street food to upmarket cafes & restaurant, mini-marts, spa&massages, travel agents, money changers, taxi-stand etc Amenities at the hotel is excellent esp. the rooftop pool & bar - relaxing & very nice view from here for both day & night (esp. enjoy sunset)! It was also a bonus to have free punch, ice-creams & pop corn during certain hours. Our deluxe rooms were spacious & well maintained <3
Stayed 3 nights in Feb 2019
Response from Grand Sunset Hotel Team. on Feb 16, 2019
Dear Guest, Thank you for your stay with us and your review too. We are happy that you enjoyed your overall stay and especially liked the convenient location of the hotel. You also enjoyed the free goodies during the happy hour, nice of you to mention. We hope to have your back on your next trip. Take care. Best wishes, Grand Sunset Hotel Team.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great value
Really enjoyed our stay at grand sunset hotel from the minute we arrived, very friendly staff and lady who does the travel excursions was very helpful. Hotel and roof top bar and pool are lovely. Anything you need the hotel will help you with. Would definitely go back 100% !!
Stayed 5 nights in Nov 2018
Response from Grand Sunset Hotel on Nov 28, 2018
Dear Sophia, Thank you for staying at Grand Sunset Hotel and taking the time to give us your review. We are very happy to know that you really enjoyed your stay experience. We look forward to seeing you back soon. Take care. Best wishes, Grand Sunset Hotel Team.

6/10 Okay

Beck, Sydney

Liked: Cleanliness, staff & service
We had a one night stop over here. Location is pretty much on the beach, short walk down the road the hotel is on which has a lot of local restaurants and bars in the area. The hotel has a really nice rooftop pool and they offer a free sunset drink to finish off your day which was really nice. They also have a movie playing on the rooftop at night. Room was okay for a one night stopover, had a nice veranda to sit on with tables and chairs.
Stayed 1 night in Oct 2018
Response from Grand Sunset Hotel Team. on Oct 24, 2018
Dear Beck, Thank you for staying at Grand Sunset Hotel and your time to give us your review. We are happy that you had a good experience during your short stopover and that you especially enjoyed the rooftop pool. We hope to be of service to you again. Take care! Best wishes, Grand Sunset Hotel Team.

6/10 Okay

Yaacov

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2018
Response from Grand Sunset Hotel Team. on Oct 3, 2018
Dear Yaacov, Thank you for staying at Grand Sunset Hotel. We are glad your experience was pleasant. We hope to have you back on your next trip. Best wishes, Grand Sunset Hotel Team.

8/10 Good

Jean-Yves

Nice discovery for not to expensive
Cute private individual Bungalo’s not too expensive for quiet peacefulness it’s fine for the price
Stayed 2 nights in Sep 2018
Response from Grand Sunset Hotel. on Sep 16, 2018
Thank you for your stay and we are happy that you enjoyed your stay.

8/10 Good

Monica, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach and rooftop pool! The pool was really nice and the view at night was as well.
Stayed 2 nights in Aug 2018
Response from Grand Sunset Hotel Team. on Sep 2, 2018
Dear Monica, Thank you for your support and giving us your feedback. We are glad that you had a pleasant stay and especially liked the rooftop pool. Best regards, Grand Sunset Hotel Team.

10/10 Excellent

Tyler, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooftop pool and beautiful staff
We had the pleasure of staying at the Grand Sunset for almost a month. The room was great, very spacious and the bed extremely comfortable. The highlight no doubt is the rooftop pool and the staff who are extremely kind and helpful. Mint and Joey in particular we’re so helpful and kind to my Fiancé and I.
Stayed 26 nights in Jul 2018
Response from Grand Sunset Hotel Team on Aug 29, 2018
Dear Tyler, Thank you for the support and feedback. We are happy to know that you had a memorable time with us and especially loved chilling out by the rooftop pool. Mint and Joey are delighted that they were able to make your stay a pleasant one. We look forward to being of service on your next trip. Best wishes, Grand Sunset Hotel Team.

8/10 Good

ramzi, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was ok the staff was good and clean , good location and nice pool
Stayed 2 nights in Aug 2018
Response from Grand Sunset Hotel Team on Aug 29, 2018
Dear Ramzi, Thank you for your stay at the Grand Sunset Hotel. We are very happy to know that we had a good stay. We look forward to having you back on your next trip to Phuket. Best wishes, Grand Sunset Hotel Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Sunset Hotel Karon Beach
Really nice staff, always glad to assist wth a genuine smile. Nice area and rooms are very clean and well equipped. Would certainly recommend.
Stayed 1 night in Jul 2018
Response from Grand Sunset Hotel on Jul 28, 2018
Dear Guest, Thank you very much for your stay with us and taking the time to give us your review. We appreciate your support. We are very happy to know that your experience was a memorable one and that you enjoyed your interactions with the friendly staffs and the nice and clean rooms too. Your recommendation is truly appreciated. We wish you well till the next opportunity to serve you again. Best wishes, Grand Sunset Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Beach / Beautiful Sunset View
Excellent staff, location, service and view. The ONLY thing is some rooms need to upgrade the TV streaming - when that is fixed - this hotel is really good!
Stayed 4 nights in May 2018
Response from Grand Sunset Hotel Team on May 17, 2018
Dear Anonymous, Thank you for your stay at Grand Sunset Hotel and taking the time to give us your review. We are very happy to read that your stay a memorable one, you liked the staffs, location (just a crawl to the beach), the service and the view too. We agree that when we get better intuitive TVs, we will be able to better the stay experience and hope that we are able to provide this in the not too distant future. Till then, we’ll continue to do our best in ur endeavours to provide good experiences to our guests. Best wishes, Grand Sunset Hotel Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced hotel near the beach
The hotel was clean and breakfast was good. Hotel staff were very accommodating which makes the stay very pleasant. Its only 2 mins walk to the beach and close to decent places to eat.
Stayed 1 night in Mar 2018
Response from Grand Sunset Team on May 10, 2018
Dear Anonymous, Thank you for your stay at Grand Sunset Hotel and taking the time to give us your feedback. We appreciate it very much. It is with great pleasure that we read your review and we are delighted to know that we were able to meet your expectations. We are happy that the staffs here were helpful to you and that you enjoyed the clean atmosphere and liked the breakfast. Proximity to beach is indeed a great feature of the hotel. Thank you again and we hope to be of service to you on your next visit to Phuket. Best regards, Grand Sunset Team.

6/10 Okay

natalie, tasmania

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel close to beach
My family was there for 5 nights. Each day I complained about something, whether it be the aircon and the hot water but maintenance was very efficient and fixed straight away. The beds are extremely hard. Need more tv channels. Overall, we had good stay
Stayed 5 nights in Mar 2018
Response from Grand Sunset Team on May 10, 2018
Dear Natalie, Thank you for your stay at Grand Sunset Hotel. We are glad that your overall stay was good and that we were able to address our shortfalls promptly. Please do accept our sincere apologies for any inconvenience that your family and you encountered during your stay. Your feedback is important and rest assured that we’ll look into those cases and address them accordingly. We thank again for your support and we hope that you’ll give us a chance to make amends during your next visit to Phuket. We wish your family and you well. Sincerely, Grand Sunset Team.

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull Hotel
A great hotel minutes from the beach, amazing staff, wonderful breakfast our second time there, would highly recommend the hotel
Stayed 23 nights in Jan 2018

6/10 Okay

Roman

Liked: Property conditions & facilities
Thailand Yes.. . Phuket no
Only Russia people
Stayed 3 nights in Jan 2018

8/10 Good

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice staff and close to beach
Tour lady was excellent, hotel staff were great, nice buffet breakfast, nice daily rum cocktail on rooftop bar
Stayed 5 nights in Jan 2018

10/10 Excellent

Muhammad Aniq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay, book now!
Superb stay from check-in to check-out. Great staff, great room, great location (100m from Karon Beach), simply great all-around! There is a booth at the hotel lobby where you can book your tours, rent a motorbike or book a taxi to airport. I rented a motorbike at 250baht/day (24hrs) and taxi to Airport was 1000baht (used the 1000baht hotel deposit fee for my taxi to airport). When informed about the TV being abit blur, the hotel staff came within 1min to retify and was deeply apologetic. Do note that housekeeping is between 8am-5pm so if you’re heading out late, don’t expect them to make your bed. However, they can still top-up bottled water and miscellaneous items outside housekeeping hours. The rooftop pool was nice with a fantastic view. There, you can also check-out thier daily movie screening 8pm-10pm with free popcorn & ice-cream. There’s also free coffe/tea from 3pm-4pm where my wife and I had ours by the poolside right after our swim. Overall, it’s definitely worth the stay with the stated price and I would surely book again if I visit Karon. Thank you Grand Sunset Hotel! :)
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good hotel for good price. We stayed there 3 nights, close to the beach what was most important. Would recomend to others.
Stayed 3 nights in Dec 2017

6/10 Okay

Barbara, Ballarat Victoria Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic. Near beach restaurants
Standard room a tad small. Nect time will request delux
Stayed 11 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2017

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Cost Friendly
great quality for the pricing.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, close to most things in Karon. Will definitely visit again
Stayed 21 nights in Sep 2017

8/10 Good

John . G, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxxxxx
Great staff that were willing to help. Loved the hallways . Room was ok. If you love lazing around the pool try this one. Roof top pool with great music and lighting at night. Beautiful beach only 100mt away. Clean. Good value for money.
Stayed 5 nights in Jun 2017

4/10 Poor

Kelly, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic Location but old hotel
Close to the beach & Walking Street, easy get food But Hotel very old, price paid not really worth it.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient
Close to the beach, some nice restaurants in easy walking distance, as well as a taxi rank if you wanted to go further afield. The pool and Rooftop bar were disappointing. The staff were very accommodating.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Sunset Hotel
The Grand Sunset Hotel was great. Location was ideal for accessing Karon beach, restaurants and tourist shopping markets. Rooms were clean. The hotel was not loud. It is not located directly on the main beach road so the traffic noise didn't seem to be an issue. The staff was so nice. A family member misplaced a personal item and it was returned with all contents in place by the staff. It was such a relief. They helped us with any questions we had for them concerning the area and transportation. I found the value for the location and all that we did to be really good. I would recommend this place and stay there again.

4/10 Poor

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired and in need of proper management.
Could be great, but it's not. Great location, just across the road from the wonderful beach, lots of restaurants and shops nearby. Great rooftop pool, but not many sunbeds. Biggest issue is the lack of management. Linen used on the bedding and towels mostly had rips, holes etc and were of poor quality. Room (deluxe 502) was a great size with separate living room, good balcony, but all a bit tired and not well maintained. When we complained about ripped bedding and towels, we received a shrug. Reception staff are surely and spend their time on the internet, faces stuck in facebook. Breakfast was ok, but space is too small and unless there early, often there was no where to sit. Could be so much better and it should be for the price!

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
Very clean hotel, helpful staff. I personally did not like Karon Beach, so I would not go back for this reason. Otherwise a really nice place to stay at!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient nice clean hotel
Overall a good stay, we made the most of our hotel and surrounding area for a 3 night trip.

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
My girlfriend and I stayed in a grand deluxe room. Very spacious and kept clean. Staff extremely friendly and helpful. In between the busy parts of Kata beach and Karon beach so ideal as only a short walk either way. Also very reasonably priced. Never ate at the hotel but place looked clean and welcoming for both breakfast and dinner. Would highly recommend and would visit again.

8/10 Good

Pei Ting

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort & clean hotel
Room is great & large. Comfort and worth for it price. Morning session receptionist service attitude is not good, night shift receptionist service attitude is great.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near beach and shops

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities