Poorest Ibis standard I ever have!
Posted Aug 8, 2016
this is not the 1st time I stayed in Ibis chain hotel. I book Ibis as I familiar with the quality of the hotel with 9 rooms and 16 pax. However Patong Ibis in Phuket is the worst ever that I encountered. Reservation all under twin beds which had been confirmed a month ago but end up told me only 5 left when official checked in. The whole checked in process took an hour plus, slow and rude, not friendly at all. Furthermore, hotel rooms was terrible, bathroom was in no water, dirty conditions, phone was not function. The worst situation was double issue the room and access card for other resident and the room got broke in. Staffs was not friendly, not helpful, and rude attitude which I strongly not recommend Ibis to anyone. Ibis standard seem decline or it is what Ibis standard.