Ratings based on 260 Verified Reviews

4.0 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Perfect Location and Hotel

Posted Feb 27, 2017
Pros: The location
Cons: Cleanliness
Location: Shopping, massage, Bangla street
Stayed at Seaview room (more like poolview room). Great for people who like to be on the beach and also near the fun part of patong. Everything is within walking distance, other than the car to and from airport, we did not need any other mode of transport for beach, massage, meals, shopping! Stayed previously at other hotels in patong, this is nice my favorite as it has its own private beach' which is so much quieter than the rest of patong beach. Bathtub is dirty. Room service food is surprisingly cheaper and taste good as well.
3 out of 5
by A verified traveler

Just a little over priced.

Posted Dec 31, 2016 on Hotels
Not the greatest room. Not well kept and price was high. But the location to the ocean and the town along with the view made up for it. All in all it was a great vacation and I would go back to this hotel but I would not pay as much for it again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
nice hotel, room could be cleaner, overall it was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, fantastic staff.

Posted Dec 14, 2016 on Orbitz
Perfect choice for everyone who's not in the mood of getting isolated. Central venue for everything, hotel ain't new, but very well taken care of. Staff was fantastic. Beware of the shuttle transportation sold at the airport, on the way to the hotel they "force" you to stopover their office and try to sell you tour packages!!!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels
5 out of 5
by A verified traveler

Beautiful location, great staff!

Posted Dec 12, 2016 on Hotels
The hotel was great! Located in an area that is close to local shopping, food and bars. Beautiful scenery and views of the ocean. The restaurant was delicious and the hotel staff were very accommodating!
3 out of 5
by A verified traveler

Gross showers but right on beach

Posted Dec 7, 2016 on Hotels
Bathrooms were gross and outdated. I had to wear flip flops in the shower as it was nasty.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

Pool & beach one step from your room

Posted Nov 27, 2016
Pros: Location
Cons: Not really
Location: Everything was offered to easily organise day trips to anywhere you wanted, location was perfect
Walking distance from main heart of Patong, shops, stalls, beach & pool a step from your room, staff amazing, room totally comfortable, air con etc, can't wait to go back.
3 out of 5
by A verified traveler

Tired and in need of TLC

Posted Nov 16, 2016 on Hotels
Impiana is nice but tired and in need of an update. The rooms are old and the cabinets in our bathroom were hanging off the hinges and the curtains were stained with holes. The access to the beach is the highlight and the pool area is nice. Patong is VERY busy and commercial with a high traffic of s@x tourists so if you are looking for nightlife then its perfect.