Nice hotel but dated resort but unfriendly staff
Posted Mar 14, 2017
Pretty nice hotel & location right on the beach. Spa is very nice. Pools, restaurants, grounds are nice. Some staff - especially on the grounds were very kind & friendly but, the desk staff was very unfriendly & do not take initiate to help - very poor customer service. We were with a native of Thailand and one of the staff spoke to our desk person in Thai warning them that we were with someone who could understand Thai. At check-in we did not feel welcome & felt rushed & that we had to be really assertive to have basic questions answered, to have transportation arranged, or to get basic amenities, etc. Overall, disappointing.