Ratings based on 802 Verified Reviews

4.3 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Great resort - clean, friendly, nice pools, relaxing environment. Terrible food though!
Comment from Hotel Management
May 24, 2017 by Stefano C., Hotel Management
Dear Guest, Thank you for your feedback on Expedia.com. We are delighted to hear that you enjoyed your stay with us and hope to see you soon under the sun of Phuket! Best regards, Stefano C.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bellingham, Washington

Excellent hotel with pool and beach walking step.

Posted May 11, 2017
Very relax and the service is excellent. Highly recommended here. Beach is within walking distance. I was sick from airplane. Nurse on site can provide Dr visit to the hotel within 45 min.
Comment from Hotel Management
May 24, 2017 by Stefano C., Hotel Management
Dear Kae, Thank you for your feedback on Expedia.com. We are happy to hear that you enjoyed your stay with us; indeed, our on-site nurse can provide first aid and small medication, without the need to visit an hospital. Best regards, Stefano C.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney nsw

Lovely motel close to beach

Posted May 9, 2017
The motel was great ! Very clean great bed and room with plung pool .
Comment from Hotel Management
May 24, 2017 by Stefano C., Hotel Management
Dear Iyn, Thank you for your feedback on Expedia.com. We are delighted to hear that you enjoyed your resort and its facilities. We hope to se you again soon! Best regards, Stefano C.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Vacation in Paradise

Posted Apr 25, 2017
Pros: Great breakfast, helpful staff, close to the beach, good amount of food and shops just outside the hotel.
Cons: I wished our room was cooler when we arrived its was pretty warm.
This hotel was everything we were hoping and more! I visited Phuket with three other friends and we had a limited amount of time to stay due to all our other plans for our Thailand trip. We arrived late to the hotel which was not a problem at all! Our bags were collected for us and we moved on to check in which was very easy. The staff took us and our bags to our rooms by golf cart which was very nice. The only bad thing I could say about our stay was that when we walked into our room it was very hot. It would have been nice if the AC had been turned down prior to our arrival. That said, the staff was great, morning breakfast was delicious, and I would stay here again in a heart beat. Great amount of food and shops right outside the property and a short walk through the property to get to the beach.
Comment from Hotel Management
Apr 26, 2017 by Stefano C., Hotel Management
Dear Kirstyn, Thank you very much for your comment on our Expedia's page. We are delighted to hear that you enjoyed the resort and its facilities and hope to see you again under the sun of Phuket. Best regards, Stefano C.
3 out of 5
Recommended
for Everyone
by A verified traveler from Syosset, NY

close to the beach

Posted Apr 25, 2017
Location: Great location for walking to and from Karon Beach town.
Overall the hotel was beautiful and a very large piece of property, however, I disappointed in the price for what you receive. It was almost $500/night for room and buffet breakfast. I was also not pleased with the pool bar and staff. They charged me for a cup of ice!!! They offer a "happy hour" from 6-7pm for 20% off bill, but only in the pool bar so to utilize this, you need to stay in the pool. The clarity of the rooms are very different then when you get there. I was expecting a 2 bedroom, I received a "family room" which was one large square with a bed and roll away. There was no room for walking. I was with my 2 kids, 17 and 14..not ideal for sharing one room. I was upgraded to a one bedroom after making some loud noise. The hotel is a very short walk to town and there are multiple places to eat and get very inexpensive massages.
Comment from Hotel Management
Apr 26, 2017 by Stefano C., Hotel Management
Dear Maxne, Thank you for your feedback; glad to hear your enjoyed the property overall. I will forward your comment about being charged for a cup of ice, as this should be complimentary. As for the Happy Hours, you can enjoy them at Kinnaree Bar and MINT every day, at different time; this is not exclusive to the pool bar. Our apologies for the misunderstanding on the room; we hope you appreciated the upgrade and will consider our resort in the future. Best regards, Stefano C.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location! Can't say eno

Posted Apr 21, 2017
We reserved a king penthouse suite with plunge pool! Couldn't have been more comfortable, roomy and in a very convenient location close to the lobby! The morning free breakfast was delicious and bountiful! The entire staff was helpful, kind and spoke English well. We will definitely recommend this resort to others!!
Comment from Hotel Management
May 18, 2017 by Stefano C., Hotel Management
Dear Guest, Thank you so much for your feedback; we are glad to hear you enjoyed our resort and our selection of breakfast items. We hope to see you again in a near future. Best regards, Stefano C.
5 out of 5
Recommended
for Everyone
by A verified traveler from BL

Nice hotel, close to the beach, street food etc

Posted Apr 18, 2017
I am truly satisfied with the location of the hotel as well as the hotel itself. All staff were very friendly. The hotel is beautiful and well maintained.
Comment from Hotel Management
Apr 26, 2017 by Stefano C., Hotel Management
Dear Brenda, Thank you for time writing a review on Expedia. We are delighted to hear that you enjoyed our resort and its location. We hope to see you again soon! Best regards, Stefano C.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, spacious grounds

Posted Apr 17, 2017
The hotel grounds reach just across from the beach, but this is still 10 minutes away from the main pool. Facilities good, but magnetic key stopped working twice.
Comment from Hotel Management
Apr 26, 2017 by Stefano C., Hotel Management
Dear Roy, Thank you for taking the time to write a review on Expedia. We are glad to hear that you enjoyed your stay with us. Our apologies about the magnetic keys; we have currently ordered some new ones which we hope will ensure our guests an easy access to their rooms. Best regards, Stefano C.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Perfectly located.

Posted Apr 15, 2017
The best hotel in Karon & the Kata region. Staff are brilliant. Always service with a smile.
Comment from Hotel Management
Apr 26, 2017 by Stefano C., Hotel Management
Dear Nikola, Thank you for your time giving your feedback on our Expedia's page. It is always great to hear our guests saying we are the best. We hope to see you again soon in Phuket! Best regards, Stefano C.
5 out of 5
Recommended
for Families
by A verified traveler from Australia

Perfect for young family

Posted Apr 9, 2017
Pros: Location, facilities
Location: Right on the beach, but quiet. Close to Karon shopping street.
We had a pretty much perfect week here with our young family (8 and 5 year old kids). The hotel was just great - location is perfect close to the beach and the Karon shops, pool was a great level for our kids, hotel is quiet and protected from the street noise etc. I had read some mixed reviews on here and Tripadvisor but after staying here I would definitely recommend it. Yes the rooms are a little dated, but it's not important to the overall experience unless you have a particular hang-up about it. We stayed in a family room with our own plunge pool and a little private yard outside. This was great. We will definitely be back.
Comment from Hotel Management
Apr 26, 2017 by Stefano C., Hotel Management
Dear Adam, Thank you for your time reviewing our property on Expedia. We are delighted to hear that you and your family had a great time with us and enjoyed the comfort of our family rooms. We hope to see you again soon in Phuket! Best regards, Stefano C.