Ratings based on 405 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Excellent hotel with good location

Posted Jan 11, 2017
It's our 2nd time to visit this hotel and we spent 3 nights here this time in December 2016. We were happily greeted by the front desk with a welcome drink and the check-in went very smoothly and quickly. We love the centralized location and the friendly neighbourhood (the shops and night market in the Karon village). Our room package includes breakfast - the variety seems a bit less compare with our 1st visit which was a year ago but we are still happy with it. I booked the basic superior room and surprisingly got into a room with a plunge pool on the roof top - this is really out of my expectation! Our room seems like recently renovated. Although I didn't really use the plunge pool much, I really love this hotel and definitely will be back!
Comment from Hotel Management
Jan 16, 2017 by Nick P, General Manager, Hotel Management
Dear Mich, we sincerely thank you for your kind endorsement of the resort. Once again, thank you for sharing your feedback. We sincerely look forward to your return. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Lovely resort. Excellent location.

Posted Jan 1, 2017
We checked in late at night and the hotel staff was very accommodating while checking us in. We were greeted with flowers and a welcome drink. However they wanted 5k thb cash advance towards any in-hotel expenditure. While this seemed a little high (we were carrying only 40k for 4 or 5 days) it wasn't a problem for us. This is just FYI. The hotel room was a king size sea view room. And while the room itself was very good, we had an issue with the bathroom. The shower was difficult to set on any temperature and even once set, it would send jets of hot and cold water intermittently. The sink is designed to ensure that water falls out leaving a dripping counter. The bathroom didn't have an exhaust and was equipped with only toilet paper, whereas most Asian people prefer a water source. This I believe should have been accommodated into the bathroom. The mirror above the sink is also a window into the room and can be opened from both sides as there is no locking system.. This was not a problem for a couple like us. But beware if you have kids/family in the room. In my opinion, there should be a system to lock the mirror-door-window whatever from the inside of the bathroom. The view was amazing and we overlooked the pool and pool bar. And had a lovely view of the ocean. The hotel breakfast is an amazing spread with even honey right on the honey comb which was simply fascinating. It has large grounds and is connected on both the karon beach side and the main market.
Comment from Hotel Management
Jan 6, 2017 by Stefano C., Hotel Management
Dear Dhruv, Thank you for your time sharing your feedback on Expedia.com. We are delighted to hear that you had a wonderful time with us. I have shared your feedback to our Engineering Department who will be looking at the bathroom issue. Looking forward to welcoming you again to our resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from tel aviv

Nice and located at the best area in karon beach

Posted Dec 29, 2016
It was a good vaction Cheap and great food Best massages
Comment from Hotel Management
Jan 4, 2017 by Nick P, General Manager, Hotel Management
Dear mikhael, Thank you for taking the time to send us your feedback and for choosing Moevenpick Resort & Spa Karon Beach as your accommodation choice during your recent stay in Phuket. We are certainly pleased to read that your stay with us was a pleasant one. All of us look forward to having the pleasure of welcoming you back to our beautiful Resort. Best Regards,
4 out of 5
by A verified traveler from Sydney

Nice hotel cos to the beach and restaurants

Posted Dec 29, 2016
Pros: Across the road from the beach and not to far from the restaurants and shops
Cons: Towels on the sunlounges alll day
Location: close to everything, just opposite the beach
The hotel was nice and rooms where comfortable . But I found it hard to get a chair around the pool , people leave ther towels on the sunlounges all day , this should be discouraged .... Maybe by having there pool/beach towels in there rooms...the hotel is so big 500 m walk to the beach which is fantastic just across the road.....
Comment from Hotel Management
Jan 4, 2017 by Nick P, General Manager, Hotel Management
Thank you for choosing Movenpick Resort & Spa Karon Beach as your accommodation choice during your recent stay in Phuket, and for taking the time to give us your feedback. I am also sorry to hear that you encountered difficulties with the sun lounge at the pool especially during the peak period. We are aware that the current ones might not have solved our problem. When the hotel is booked at capacity, all customers are using sun lounge and we find that similar comments about insufficient sun lounges are not the norm. However your comment has been discussed with management and has made plans for 2017 budget additions. Apart from the area you mentioned, I sincerely hope that overall your experience with us was an enjoyable one, and I hope that you will consider staying with us again when your travels next bring you to Phuket. Thanks and best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent hotel. Close to beach and resturaunts.

Posted Dec 28, 2016
Had a great time. Staff at the hotel were extremely helpful and pleasant, everybody us always happy to see you.
Comment from Hotel Management
Jan 4, 2017 by Nick P, General Manager, Hotel Management
Dear Dave, thank you for choosing Moevenpick Resort & Spa Karon Beach as your accommodation choice during your recent stay in Phuket and for taking the time to write your feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. Your kind words have been passed on to our teams. This is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
The room cleanliness was terrible, ants on the bed, lezard in the wall, also horrible humidity smell in the room.
Comment from Hotel Management
Jan 4, 2017 by Nick P, General Manager, Hotel Management
Thank you for your review. Regarding the cleanliness of the room, I will personally review this aspect of service with our Executive Housekeeper to ensure no future repetition of the problem. Guest’s opinions are very important to us, and we assure you that the delivery of good service and products are our primary goal. I do hope that despite this incident we will have the opportunity to welcome you back to our hotel in the near future. Best Regards,
3 out of 5
by A verified traveler

Close to beach and the restaurants

Posted Dec 27, 2016
The room condition and the condition of the hotel was not up to standard. The bathroom was the worst. Breakfast and lunch was okay.
Comment from Hotel Management
Jan 4, 2017 by Nick P, General Manager, Hotel Management
Thank you sharing your feedback on your recent stay with us. As your comments on the condition of room and bathroom facilities; we are currently planning on a refurbishment of our room. Again thank you very much for your value comments. I hope that the other aspects of our service enabled you to have a pleasant and relaxing stay. Looking forward for welcoming you back. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Resort style with lush landscaping

Posted Dec 17, 2016
We enjoyed our 5D4N stay at the hotel in our upgraded hotel room with a small plunge pool and patio. Overall experience was ok but add a little more upkeep of the plunge pool and outdoor furniture would have let us enjoyed it more. Still we were very comfortable in the spacious room and toilet. And the hotel staff were all friendly and helpful. The location of the hotel was ideal for family too. Near to the beach and walking distance to food and a litttle bit of shopping. Away from the crowd and sleaze (think Patong!) A nice morning and evening stroll within the hotel premise was relaxing and we thoroughly enjoyed the landscaping and scenery more than the hotel's 3 crowded swimming pools.
Comment from Hotel Management
Jan 9, 2017 by Nick P, General Manager, Hotel Management
Many thanks for your review. We are pleased to learn that you enjoyed stay with us. We will definitely look forward to having you back soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very good 5 star resort

Posted Dec 15, 2016
Very nice rooms. Resort has great deal.of food choices as well. Buffet breakfast was awesome. The 2 bedroom villas are large and very comfortable. Resort to close to karon markets and lots of other shops incl. Massage, 7 eleven, cheap laundry facilities etc. It is worth the money. Will go again in future if I get a chance.
Comment from Hotel Management
Jan 16, 2017 by Nick P, General Manager, Hotel Management
Many thanks for taking the time to share your feedback on your recent stay with us. We are very happy to see that overall you enjoyed your stay with us. Best Regards,
3 out of 5
by A verified traveler

Very nice but dated hotel

Posted Dec 11, 2016
Pros: locations, facilities, garden
Cons: furniture in the main building rooms needs immediately upgrading
Location: location is perfect, just across the street from the beach , close to the temple and the main street that's filled with restaurants & massage parlors
The resort itself is excelent, from entrance to all the facilities, it has a huge nice lobby, wonderful gardens, lots of activities (even tho outdated), good choice of restaurants, very nice spa, almost everything you need for a relaxing beach vacation which btw its just cross the street. But the rooms furniture is pretty outdated, definitely in need of renovation, they are 3-4 star the most. i dont know how the private villas are, but the main hotel tho its very clean, is very outdated. would recomend it only if the private villas are nicer or if they will renovate the main building
Comment from Hotel Management
Jan 16, 2017 by Nick P, General Manager, Hotel Management
Thank you for taking the time to send us your review.We do appreciate your comments on the condition of building and room facilities including furniture; we are currently planning on a gradual refurbishment of our room facilities. We hope that you have otherwise enjoyed your stay and I hope to have the opportunity of welcoming you back to our resort in the future. Best Regards,