Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Tired hotel with deferred maintenance

Posted Jan 14, 2016
Pros: Next to the beach and lovely pool but was so crowded we couldn't get in.
Cons: Room was not clean. Shower leaked into the bedroom.
Location: Entrance to hotel is on a sharp curve and hotel must post a helper to stop road traffic so we could get our car in and out.
Small room right by the highway. Bathroom was not very clean.
Comment from Hotel Management
Jan 21, 2016 by Novotel Kamala, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Jan 21, 2016 by Novotel Kamala, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
3 out of 5
Recommended
for Families
by A verified traveler from Perth, Australia

Great location on a quiet part of the beach

Posted Jan 13, 2016
Pros: Location
Cons: The walk from reception to our room was an adventure. A direct walkway would make more sense.
Location: Right on the beach within walking distance of town. Plenty of places to eat and drink within walking distance ie. 300 -400m.
Although the hotel, as written by a few others, is a little tired, the location is fantastic. It is only a short walk to Kamala town, and the walk along the Beach is great. The roof top bar at sunset is a highlight, with live music each night at happy hour.
Comment from Hotel Management
Jan 21, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to read the hotels location was a highlight. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Jan 21, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to read the hotels location was a highlight. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Jan 20, 2016 by Novotel Kamala, Hotel Management
I appreciate you taking the time to complete the on line survey after your stay at Novotel Phuket Kamala Beach. We welcome your comments and feedback as we continually seek ways to evolve our levels of service and guest experiences. It is nice to share with the team that the location was a highlight for you and that happy hours were enjoyed; great to hear. It is always very encouraging for the team to know that guest’s loved their stay with us. We look forward to the opportunity of welcoming you back to Novotel Phuket Kamala Beach in the future. Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

ビーチまで30秒、ゆったり滞在したい方には最適なホテル

Posted Jan 2, 2016
Pros: ご飯が美味しい。スタッフがとても親切。施設の掃除が行き届いている。滞在者が穏やかな感じの方が多い。静か。
Cons: シャワールームの扉の下に隙間があり、水が散って床がちょっと濡れる。崖の前に立っているので、施設内に階段が多い。プール前のビーチソファがなかなか空かない。
Location: カマラという場所ですが、最も栄えているパトン・ビーチと比較すると、とても静かです。ホテルはカマラの端っこにあるので、レストランやコンビニ(セブン-イレブン)があるエリアまでは歩いて15分くらいかかります。 カマラは、ビーチもそれほど混んでおらず、静かにビーチで過ごすには最高だと思います。
クリスマスから大晦日まで6泊滞在しました。場所はカマラという場所の北端にあります。 ラッキーなことに、オーシャンビューのヴィラタイプの部屋に無料アップグレードしてもらえました。到着すると冷たいおしぼりとウェルカムドリンクもいただけて、南国リゾートに来たな、と実感します。 このホテルはフランスのアコーホテルグループのホテルで、滞在者の多くはフランス、ドイツ、ロシア、スウェーデン、オーストラリアなどから来ているようです。恐らく70-80%が欧州系です。滞在中に他の日本人は、滞在3日目くらいに1組みかけただけでした。中国、韓国の方も数組いらっしゃいましたが、ほとんどが欧州です。 食事・・・朝食の選択肢がとても多く、飽きませんでした。欧州の方が多いからか、パンがとても充実しています。フルーツも毎日数種類ありました。コーヒーも美味しかったです。ディナーは毎週曜日ごとにテーマを決めたビュッフェがあります。タイ料理のビュッフェは味もしっかりしていて、とても美味しかったです。 ホテルのファシリティーですが、シャワー、トイレ、バスタブなど、私としてはどれも十分なクオリティだったと思います。掃除についても問題ありませんでした。アメニティですが、シャンプーやボディーソープなどのクオリティも問題ありませんでした。歯ブラシは置いてないようなのですが、いつも自分で持っていくので、問題ありませんでした。 ホテルに、日常品が購入できる小さいお店があります。 ホテル施設はこじんまりしており、規模がそれほど大きくないため、静かに過ごせました。心なしか、落ちついた感じの滞在者が多いです。ファミリー、リタリアしたフランス人の夫婦などが多い印象です。騒ぎたい方はパトン方面に宿泊するのだと思います。
Comment from Hotel Management
Jan 8, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to read breakfast was a highlight along with many of the hotels facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Jan 8, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to read breakfast was a highlight along with many of the hotels facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Jan 8, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to read breakfast was a highlight along with many of the hotels facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Jan 8, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to read breakfast was a highlight along with many of the hotels facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Couples
by A verified traveler from Beijing

“Perfect location on the best part of the beach”

Posted Dec 23, 2015
Pros: the service and the location next to the beach
Cons: cleanness in the room could be a little bit improved
Location: Kamala Beach
We´d been in this hotel for almost two weeks and it´s been a great experience. Our room was quite nice, more or less clean and a little bit run down. The lobby area, the pool area, the roof deck and the dining room were quite nice. Everything was really clean and the staff was absolutely awesome. They really did everything to make our residence to a convenient and comfortable experience. Especially the breakfast was magnificent including a huge variety of different dishes from Thailand and other countries as well. The only serious problem is the main road in front of the building (Caution!!!!!) but the staff is usually giving you support if you have to cross the road.
Comment from Hotel Management
Dec 28, 2015 by Novotel Kamala, Hotel Management
Thank you for taking the time to write in following your recent stay. We are delighted to read your 2 weeks with us was enjoyed and that our location was perfect; yes we agree with you on this! It is nice to share your positive feedback with the team in regards to the cleanliness of the hotel and the variety on offer at breakfast; we spend a lot of time making sure there is both good flavour and enough selection, thank you for sharing this with us. Again, thank you for sharing your experience with us; we are looking forward to welcoming you back to paradise again soon. Kind regards, Tim Sargeant Events & Marketing Manager.
Comment from Hotel Management
Dec 28, 2015 by Novotel Kamala, Hotel Management
Thank you for taking the time to write in following your recent stay. We are delighted to read your 2 weeks with us was enjoyed and that our location was perfect; yes we agree with you on this! It is nice to share your positive feedback with the team in regards to the cleanliness of the hotel and the variety on offer at breakfast; we spend a lot of time making sure there is both good flavour and enough selection, thank you for sharing this with us. Again, thank you for sharing your experience with us; we are looking forward to welcoming you back to paradise again soon. Kind regards, Tim Sargeant Events & Marketing Manager.
Comment from Hotel Management
Dec 28, 2015 by Novotel Kamala, Hotel Management
Thank you for taking the time to write into TripAdvisor following your recent stay. We are delighted to read your 2 weeks with us was enjoyed and that our location was perfect; yes we agree with you on this! It is nice to share your positive feedback with the team in regards to the cleanliness of the hotel and the variety on offer at breakfast; we spend a lot of time making sure there is both good flavour and enough selection, thank you for sharing this with us. Again, thank you for sharing your experience with us; we are looking forward to welcoming you back to paradise again soon. Kind regards, Tim Sargeant Events & Marketing Manager.
Comment from Hotel Management
Dec 28, 2015 by Novotel Kamala, Hotel Management
Thank you for taking the time to write into TripAdvisor following your recent stay. We are delighted to read your 2 weeks with us was enjoyed and that our location was perfect; yes we agree with you on this! It is nice to share your positive feedback with the team in regards to the cleanliness of the hotel and the variety on offer at breakfast; we spend a lot of time making sure there is both good flavour and enough selection, thank you for sharing this with us. Again, thank you for sharing your experience with us; we are looking forward to welcoming you back to paradise again soon. Kind regards, Tim Sargeant Events & Marketing Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from münchen

Das Hotel liegt schön am Ende der Bucht

Posted Dec 15, 2015
Wir haben das Hotel nach der tauchbasis ausgesucht und waren sowohl von Hotel als auch von der Bucht dem Strand und dem örtchen Kamala begeistert
Comment from Hotel Management
Dec 21, 2015 by Novotel Kamala, Hotel Management
Wir schätzen Ihre Kommentare zu Ihrem Aufenthalt im Novotel Phuket Kamala Beach. Es ist immer eine Freude, positive Rückmeldungen erhalten. Ich werde Ihre Kommentare mit unserem Team zu teilen. Ich bin sicher, dass dieses Feedback wird als eine Ermutigung für alle unsere Mitarbeiter dienen als wir uns bemühen, eine kontinuierliche Verbesserung der Qualität unserer Dienstleistungen. Nochmals vielen Dank für Ihre Bewertung, und wir hoffen, Ihren Besuch so angenehm wie der vorherige. Mit freundlichen Grüßen, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Dec 20, 2015 by Novotel Phuket Kamala Beach, Hotel Management
Wir schätzen Ihre Kommentare zu Ihrem Aufenthalt im Novotel Phuket Kamala Beach. Es ist immer ein Vergnügen, positives Feedback zu empfangen und die Lage des Hotels direkt am Strand war ein Höhepunkt zu lesen; Wir aer sehr glücklich und froh, Sie lesen Sie diese genossen wurde! Ich werde Ihre Kommentare mit unserem Team zu teilen. Ich bin sicher, dass dieses Feedback wird als eine Ermutigung für alle unsere Mitarbeiter dienen als wir uns bemühen, eine kontinuierliche Verbesserung der Qualität unserer Dienstleistungen. Nochmals vielen Dank für Ihre Bewertung, und wir hoffen, Ihren Besuch so angenehm wie der vorherige. Mit freundlichen Grüßen, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
Comment from Hotel Management
Dec 21, 2015 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great staff & rooms, okay location

Posted Nov 27, 2015
Pros: Very accommodating with us, and the happy hour on the roof while watching the sunset was incredible!
Cons: More shuttles to Patong, or changing the times to more convenient ones.
Location: Location isn't the easiest if you want to go and do things. However, you can walk down the beach to go eat and drink at other restaurants.
The location was not ideal for me, as I like to be able to leave and go walk around, but it was very much just the resort. You could walk about 5-10mins down the beach to some restaurants which was nice, but you had to bus for about 15mins to get to Patong. Overall the stay was great - we got upgraded to a Villa just because! We did not eat at the hotel so cannot rate the food, but the staff was incredible!
Comment from Hotel Management
Dec 3, 2015 by Novotel Phuket Kamala Beach, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to hear On The Roof was a highlight. I will share your comments with our team in regards to the hotels Free Shuttle Service, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager
5 out of 5
by saraswathi

Posted Nov 11, 2015 on Hotels
Comment from Hotel Management
Jan 23, 2016 by Novotel Kamala Beach, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京都

ビーチサイドの新しいホテル

Posted Nov 2, 2015
8月の雨季ということでホテルはかなり空いていました。プールはほぼ貸切状態。立地はパトンビーチやプーケットタウンに行く場合は車がないとかなり不自由です。基本的にホテルでのんびりビーチリゾートを楽しむ方向けのホテルです。宿泊客は欧米の方中心で、皆さんプールサイドのチェアで音楽を聴いたり本を読んで過ごされていました。ホテルもプーケットも楽しみたい方はレンタカーを利用することをお勧めします。天気が良ければ素晴らしい日没も見られます。次回もぜひ利用したいと思います。
Comment from Hotel Management
Nov 6, 2015 by Novotel Phuket Kamala Beach, Hotel Management
Thank you for taking the time to review us on Expedia following your recent stay with us, it is pleasing to read the hotels location was a highlight and you made the most of our remote location. I have passed your kind feedback to the team, we strive for comments such as yours and it makes all the hard work worthwhile! Again, thank you for writing in, we are looking forward to your next visit to paradise soon, Kind regards Tim Sargeant Events & Marketing Manager.
3 out of 5
by A verified traveler from Sydney, Australia

Expected a bit more

Posted Nov 2, 2015
Pros: Size of the room
Cons: Everything
Location: Location was ok, local shops are in just 10 mins walk
Not up to our expectation. Room was big that's it. Bathroom smelt of "cement" and did not look modern. Looked like put together a room and bathroom in a hurry without proper planning, no consideration to interior at all. As soon as we arrived we asked for iron (had ironing board in the room)and got told that if we need we just phone the reception and they will provide. When I madly needed, they said no iron available all have been given to other rooms. Management didn't even make an effort. Food was very average. Not happy
Comment from Hotel Management
Nov 6, 2015 by Novotel Kamala, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the interesting odor you experienced in the bathroom, this is very interesting to read about and I have passed this onto our Housekeeping and Engineering team to look at, thank you for raising this to us. We sincerely apologize for the iron situation, during a high occupancy period we were limited in the amount of irons that were available. However, since your feedback we have ordered extra irons to prevent a future occurrence, thank you again for mentioning this to us. In light of this, it is pleasing to know the size of the room and hotels location was a highlight; yes, we are very lucky to be located here on Kamala Beach. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

I WANT TO GO BACK RIGHT NOW!!!!!!!

Posted Oct 26, 2015 on Hotels
Stayed at the hotel with friends and 3 year old for 7 nights, 7 nights I just can't wait to do again! The staff, from cleaning to front desk, to the restaurant treated us everyday like welcoming friends. You could relax with the staff, make little jokes, BE ON HOLIDAY, And they made everything perfect while still be super friendly and always up for a chat anytime you wanted. A holiday hotel is about being comfortable and chilled out, with warm, friendly fun staff. Well, that's what it should be and that's what they delivered. Everything else great, but the staff off Novotel Kamala beach is what makes this hotel truly stand out!!!! The awsome lady who is in charge of the front desk is the queen of good service, and it obviously flows from her to the rest of the hotel.
Comment from Hotel Management
Jan 2, 2016 by Novotel Kamala Beach, Hotel Management
We very much appreciate your comments regarding your7 night stay with us. It is always a pleasure to receive positive feedback and to read our guests had an amazing holiday experience. The team are also thrilled to hear their service and genuine care was a highlight and had a direct positive impact on your time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.