Ratings based on 150 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great hotel with an awesome beach

Posted Feb 15, 2017
Cons: Saw the manager walking around on several occasions but he never stopped to introduce himself or ask about our stay. That would have been a nice touch
Location: Location was fantastic, especially if you are wanting to stay away from large crowds on the beach.
Staff was absolutely fantastic. Loved the hotel and adjoining beach, rooftop bar, breakfast buffet. Room was nice and clean. The only negative would be the construction next door, which was our view for 5 days. Not the hotels fault, but there should be some consideration. The good news was that there was no noise from the construction at all. Took advantage of the free kayak and hotel supplied a "to go" breakfast at no charge since we were checking out early.
Comment from Hotel Management
Feb 20, 2017 by Clara Horlon, Hotel Management
Dear Debi First of all, thank you so much for taking the time to share your feedback regarding your recent stay with us at Novotel Phuket Kamala Beach. We are very proud to read how much you enjoyed your stay with us, and appreciate our employees' quality of service and friendliness. I must agree that they are an amazing team, and they’ll be thrilled to hear your lovely words. You’re absolutely right, our manager is walking all over the place to make sure everything’s fine, we do regret that you did not have the chance to meet him during your stay, he was very sorry to read that you felt this way, he tries to get round everyone but during high season he regrets it’s not always possible We hope to have the pleasure of seeing you again soon for your next stay in Phuket Best Regards, Clara Horlon Digital Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Beautiful location

Posted Jan 3, 2017
Pros: Staff very nice, great location away from busy places eg Patong. Great for all ages, beach is occupied by mainly hotel guests.
Cons: Menus could be changed up - monotonous if staying long. Coffee - all coffee pretty bad. Late check out for those with evening flights.
Location: Plenty of trips on offer. Taxis readily available. Parasailing, snorkelling, kayaking, doughnut/inflatable banana rides, long boat trips, massages
Great location, can observe the beach while in pool. Staff very friendly and helpful. Hotel looking a bit tired, needs a Reno ie paint, toilet was set uneven n crooked, bathroom basin n shower super slow to drain. Daily House cleaning gd service. Buffet breakfast ok but bacon is awful. Rooftop great spot. We overlooked a huge construction site which was noisy, this will be ongoing for many months so if planning a stay at the Novotel book room overlooking beach. We were so disappointed with out rooms, never once sat on our balcony. Pool area is fabulous and swim up bar, apart from repeatative music. Short stroll to nearby markets n main strip at Kamala - many beach side restaurants along the way. Got food poisoning frm Lilo restaurant ( bad service too). Can recommend local tailors (tommy tailor). night shopping till 11pm. Hunt around for gd pedi/mani/massage. Best bargain first thing in morn, all have calculators to show price, all used to bartering down of prices. 7/11's are small but sell basics, walk to 'Market' (which is like a Woolworths) for lower prices/variety. Locals just want a sale, not rude, no pressure but they remember you so don't say "maybe tomorrow"! Fantastic shopping in Bangkok, ok shopping in Patong, same same shopping in Kamala. Take insect repellent n there was sea lice al along the coast at this time of year. Cafe del Mar on beach is 5 mins down beach - groovy music/bar etc. bookings essential for New Year. Fireworks on beach were amazing. Loved Kamala.
Comment from Hotel Management
Jan 9, 2017 by Clara Horlon, Hotel Management
Dear Pompom, Thank you for letting us know about your recent stay at Novotel Phuket Kamala Beach It’s great to receive the positive comments regarding the staff, the team will be very pleased to hear that. We’re thrilled you spent NYE with us, all best wishes for this New Year. However we’re sorry to hear about the inconveniences you had during your stay, you can be assured that your comments will be addressed to the concerned department, thanks for bringing it to our attention. It would be a great pleasure to welcome you again Best regards Clara Horlon Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from twn

Great hotel right on beach.

Posted Dec 24, 2016
Pros: The staff are friendly, great on the beach location, close to the village restaurants and beachfront massage. Kamala beach is a lovely beach.
Cons: Breakfast buffet has great variety but tends to be very similar so maybe a few different dishes, although there really wasn't much to improve.
Location: Massage on the beach, 5 mins walk. Local village restaurants and massage 10 min walk. Beach.
We booked a 5n stay and originally booked a regular room. When we realized it was overlooking a building site and there were villa like rooms with outside personal jacuzzi that you can walk straight out onto the beach, ( public beach) so we upgraded and it was definitely worth it. We were facing the sea and our kid could walk straight out onto the beach. The beach was clean and lovely for our kid to play. We could also walk 5 mins to Local beach front eateries and massage facing the sea. 10 mins along the beach to the local village where there is plenty to eat..
Comment from Hotel Management
Jan 6, 2017 by Clara Horlon, Hotel Management
Dear Chi, What a detailed review, thank you so much! We are thrilled to see you enjoyed your stay, I'll pass on your feedback to the whole team, they will be delighted to see such praise. Thank you for letting me know about the Breakfast rotation, we’ll discuss it with our Food & Beverage Team to ensure there are some changes from time to time for our guests. Thank you again for writing in and for the 5 star review, we can’t wait to welcome you back to Novotel Phuket Kamala Beach Best regards Clara Horlon Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, GA

Nice hotel right on the beach

Posted Nov 7, 2016
Pros: The hotel is very clean, has 24 hour room service (both thai and international food), the staff is super friendly, the swim up pool bar is great!
Location: Kamala Beach - nearby Phuket Fantasea, a short tuk tuk ride to Patong, great view from our room of the Andaman Sea!
The hotel is nice and clean, the staff are super friendly and helpful at all times. We loved staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

would come back

Posted Oct 8, 2016 on Orbitz
Pro's: Nice room, views, swiming pool, and food. A great plus is that this hotel is not overcrowded like other hotels we stayed in Phuket; you can actually enjoy a full day at the swimming pool without having 100s of other tourists in your face. Cons: although the hotel looks nice and it's in a great location it needs more maintenance (it looks horrible from the road; good once your in though), and the beach is not clean at all.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 13, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from MYS

Impeccable service and very good location

Posted Aug 24, 2016
Very good location, seimmimg pool facing beach. Very good service by all beach and wide selection of breakfast spread. Will definitely be back.
Comment from Hotel Management
Sep 1, 2016 by Novotel Kamala, Hotel Management
I appreciate you taking the time to complete the on line survey after your stay at Novotel Phuket Kamala Beach. We welcome your comments and feedback as we continually seek ways to evolve our levels of service and guest experiences. It is always very encouraging for the team to know that guest’s loved their stay with us. We look forward to the opportunity of welcoming you back to Novotel Phuket Kamala Beach in the future. Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gallatin, Missouri, USA

Two Week Vacation to Phuket

Posted Aug 23, 2016
Pros: The location of the hotel, situated on the beach (no roads to cross) along with the less populated area made for enjoyable beach time.
Cons: General quarterly room maintenance, ie paint scuffed walls, replace/fix doors that don't completely close, would improve things from the sea air.
Location: The location is away from stores, restaurants, activities. It is at the north end of Kamala Beach which makes it less busy with beach goers.
Since we had already stayed at Novotel Hotels in London and Wolverhampton, UK, I had included them in my search for hotels in Phuket. The staff was VERY VERY friendly especially the front desk host by the name of Angie. The breakfast staff was always pleasant and helpful. We spent two weeks in Phuket, all of it at this hotel/resort. The pool was always clean and refreshing. I enjoyed the quiet location of the hotel away from hustle and bustle of the more touristy areas. The excursion staff was helpful and we enjoyed our activities away from the hotel (day trips and an evening show). Breakfast was always delicious, plenty of food choices. If you went away from breakfast hungry, it was your own fault. I did read reviews complaining that breakfast would repeat after a few days, but I say its traditional breakfast foods, how much variety is there really?! The rooms are like other Novotel Hotels we have stayed at, simple, yet nice and comfortable. Surprisingly, the best bed I have slept on in a hotel. Everyday the room was made up by the staff, bottles of water provided each day at no charge. We spent most of our time outside of the room, but still it was nice, with a nice shower. I would return and I would recommend this hotel to anyone that wants a quiet location.
Comment from Hotel Management
Sep 1, 2016 by Novotel Kamala, Hotel Management
I appreciate you taking the time to write in after your recent stay at Novotel Phuket Kamala Beach. It is wonderful to read there were so many highlights to take home! Thank you for your constructive comments, this comes very useful as we continually seek ways to evolve our levels of service and guest experiences. It is always very encouraging for the team to know that guest’s loved their stay with us. We look forward to the opportunity of welcoming you back to Novotel Phuket Kamala Beach in the future. Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Good Secluded Hotel with Great facilities

Posted Aug 8, 2016
Pros: The location friendly staff
Cons: Nothing at the moment
Location: Location superb, close proximity to Kamala town. Walking distance to Fanatasea, Friday Markets and Restaurants and massage parlours.
The Novotel Kamala provided the perfect accommodation a for relaxed holiday. With great facilities friendly staff and perfect location. The hotel layout is great with the main pool flowing onto the beach and you get the feeling you are at a private resort.
Comment from Hotel Management
Aug 22, 2016 by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Well maintained and furnished hotel near the beac.

Posted Aug 1, 2016
The hotel overall was very good and well furnished. Staff were very polite and helpful. Please note, not all the superior rooms come with a bathtub although Expedia indicated that there was. The room we first checked in did not have a bathtub. When we raised the issue to the front desk, they were very helpful and gave us another superior room that had bathtub. Breakfast buffet was good. The restaurant was alittle bit more pricier than elsewhere but food was good. Would definitely recommend novotel for your stay in phuket.
Comment from Hotel Management
by Novotel Kamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to know that the service from the staff was a highlight. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.