More a low three star than a four and a half stars
Posted Sep 15, 2016
At first glance hotel seems ok, but I couldn't wait to leave. Rooms ok but everything in the room damp. All clothes and bedding felt wet every day, so all holiday i felt dirty. So dissapointed in our stay. No atmosphere in the hotel at all, not a place to stay for a young couple. Breakfast was terrible, we only ended up going twice and had toast as very little choice for the English traveller. Dinner was worse, ordered two burgers which were pink after asking for very well done, a very odd taste which we left, I wondered if they actually contained meat !! Then got a service charge put on top of the bill. On to room service, ham and cheese toasties arrived cold with Luke warm chips. Pool area is very small but with service charges added to drinks made it an expensive treat around the pool. Stay at home and save your money.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Greetings from Novotel Phuket Kata Avista Resort and Spa!
Thank you for choosing Novotel Phuket Kata Avista Resort and Spa, Kata as your holiday destination and sharing your feedback about your experience.
We regret that you disappointed about your stay but it would be great if we could have a record all about this during your stay. So that we could solve these issues suddenly.
We sincerely apologize for your dinner experience as well. Please accept our mistake and rest assured that your feedback has been taken very seriously with reviews with constructive retraining.i
Please give us an opportunity to make amends.....
Novotel Kata Avista