Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel très bien situé, Personnel très à l'écoute

Posted Feb 3, 2016
Séjour tres agréable dans l'ensemble. Mention spécial pour le personnel qui est très à l'écoute! (Un grand merci à Justine). Petit bémol pour le prix du spa
Comment from Hotel Management
Feb 5, 2016 by Natcha, Hotel Management
Dear valued guest, thank you for your great comment of your recent stay with us. I am delighted to hear that you especially impressed with the service provided by Justine. We all look forward to welcoming you again soon. Best regards, Natcha Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 충주

가족단위 여행에 적합한 호텔

Posted Jan 27, 2016
호텔의 수영장이 최고매력이다. 푸켓투어와 빠통관광으로 지친 몸을 민물 수영장에서 풀었다. 아이들이 잠깐 놀기에도 좋다. 2인기준 숙박요금에 11세 이하 어린이 추가요금이 발생하지 않는다는게 최고장점. 조식도 어린이는 무료이다.
Comment from Hotel Management
Jan 30, 2016 by Natcha, Hotel Management
Dear 장세원, thank you for your great review. We are happy to learn that you enjoyed your recent stay at our resort, especially enjoyed our 2,000sqm pool. We are looking forward to welcome you back again in the future. Best regards, Natcha Digital Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Genève

Hotel correct mais personnel sans expérience

Posted Jan 12, 2016
Pros: la piscine, la chambre
Cons: Le professionnalisme et l'expérience du personnel d'accueil
Location: Quartier relativement calme, peut se promener à pieds et allet à la place à 200m
Arrivée : une empreinte de carte bancaire est nécessaire. On me refuse une première carte de crédit (master Card) en prétendant que ce n'est pas une carte de crédit alors que s'en est une. Je sors alors une carte gold et cette dernière est acceptée ... (sic) Séjour : Sympa dans l'ensemble. Chambre propre bien que quelques dysfonctions (ex.: toilettes bouchées, barre de douche non fixée, impossible d'arrêter la climatisation). Piscine sympa, chambre calme, petit déjeuner correcte. 200m de la plage, 1km de Bangla Road. Tout peut se faire à pieds depuis l'hotel Départ : envoi des boarding Pass à imprimer la veille au soir. Toujours pas imprimé le matin quand nous partons. Check-out fait la veille au soir cependant procédure de départ (attente de vérification de la chambre ...) prend 20mn alors que nous avons un avion à prendre et que nous sommes pressés . Les consignes de sont pas communiquées d'une équipe à l'autre. Le personnel du matin ne sait visiblement pas que nous avons réservé un taxi auprès de leurs collègues, la veille au soir. Ils sont incapables de confirmer si le taxi a bien été commandé et si il est arrivé. Heureusement l'un des porteurs vient avertir qu'un taxi est arrivé et nous attend... Non seulement le personnel d'accueil est peut expérimenté mais ne sait pas gérer les imprévus. Il y là avec nous 1 manager et 3 personnes qui ne font rien. Surgit un imprévu et nous voilà relégués au second plan car c'est le manager qui s'en occupe... nous, nous attendons ..
Comment from Hotel Management
Jan 20, 2016 by Natcha, Hotel Management
Dear Patrick, thank you for your kind time and letting us know via Expedia your recent experience with us. We do apologize that we are unable to meet your expectations on this occasion and your provided feedback will enable us to strive towards continuous services and improvements in the future. Thank you. Best regards, Natcha Digital Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

繁華街まで徒歩圏!

Posted Jan 4, 2016
宿泊するならプールアクセスの部屋をオススメします。 繁華街まで徒歩圏です。 ただファミリー向けホテルなので、静かにリゾートを楽しみたいかたには向いてないと思います。
Comment from Hotel Management
Jan 7, 2016 by Natcha, Hotel Management
Dear PICO, thank you for your great review. I am happy to learn that you enjoyed your recent stay at our resort and I look forward to welcoming you back again soon. Best regards, Natcha Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Had a wonderful stay

Posted Jan 1, 2016
We thoroughly enjoyed our stay at novotel. The room was good size and the kids also loved their room ensuite with bunk beds. The pool was huge and very nice. The location was also close to restaurants and beaches. Highly recommened.
Comment from Hotel Management
Jan 4, 2016 by Natcha, Hotel Management
Dear Thi, thank you very much for your 5 stars review. It is true that Novotel Phuket Vintage Park is an amazing place for family vacation. We have a family room to accommodate the whole family together and I am glad that you love it. Hopefully you will come back again soon. All the best, Natcha Digital Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Suitable for all travelers

Posted Dec 20, 2015
Pros: - Everyday the hotel has activities for the kids in their 'Kid's Club'. - Excellent breakfast - Large pool - Happy hour specials
Cons: - Juice/soft drinks should be included in dinner buffet price. - Some of the finishes in the bathrooms are not worn and need to be updated.
Location: The hotel is a short 10 minute walk to Patong beach. Lots of shops and restaurants out of the hotel front door. Short walk/taxi to Jungceylon mall.
My family of four stayed at the Novotel Vintage Park during the last week of November 2015. We were guest during the Loy Krathong festival. From the moment we arrived at the hotel the staff are very friendly and accommodating. The kids loved the room with the bunk beds. They also enjoyed the large pool. We always felt safe and secure during our stay. We met a taxi driver in front of the hotel who catered to us during our stay - we would negotiate a price and he would take us where we wanted and bring us back to the hotel. We really enjoyed our stay and would stay at the Novotel Vintage Park on our next visit to Patong.
Comment from Hotel Management
Dec 24, 2015 by Natcha, Hotel Management
Dear valued guest, thank you very much for your constructive feedback and I am delighted to learn that you had a great stay at our resort. We all look forward to welcoming you and your family back again soon. Best regards, Natcha Digital Marketing Manager
3 out of 5
by A verified traveler from Perth, AU

Average

Posted Nov 6, 2015
Good lcation, stunning pool, great spa. Reception staff werent attentive nor friendly. If u ask concierge to book a taxi, ensure u ask again to check if they wrote down the time as i almost got booked at 10.55pm when i asked 8.40pm. Hotel management really wanted to make a difference as this is 2nd time staying and the 1st was average, however reception & concierge saff were really disappointing. If it wasnt for the amazing spa treatment&service I experienced, I was gonna rate them lower. BTW, BF host was nice and acknowledging all guests at all time with a lovly smile on her face, which recetion staff should really learn to do the same.
Comment from Hotel Management
Nov 10, 2015 by Natcha, Hotel Management
Dear Emma, thank you for taking the time to share your recent experience at Novotel Phuket Vintage Park. I regret to learn that your experience did not meet your expectations, please allow me to express my sincerest apologies. Rest assured I will consult with Front Office Manager and ensure that the staffs will be briefed accordingly. Again, I sincerely apologize that we did not manage to impress on this occasion. Sincerely, Natcha Digital Marketing Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Nov 3, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Natcha, Hotel Management
Dear valued guest, thank you for your 5-star review. I am happy to learn that you enjoyed your recent stay at our resort and we look forward to welcoming you back again soon. Best regards, Natcha Digital Marketing Manager
4 out of 5
Recommended
by A verified traveler

Posted Nov 2, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Natcha, Hotel Management
Dear valued guest, thank you for staying with us. We much appreciate your feedback and look forward to welcoming you again. Best regards, Natcha Digital Marketing Manager
3 out of 5
Recommended
for Couples
by Denise from Singapore

For the tourist on the go

Posted Oct 16, 2015 on Hotels
Novotel Vintage Phuket had a great central location which made it extremely convenient to go to the beach, grab a meal or tourist shopping. Although the hotel's cleanliness and design could be improved, tourists looking to spend majority of the day out will find the hotel economical and convenient.
Comment from Hotel Management
Dec 26, 2015 by Natcha, Hotel Management
Dear Denise, thank you for your review. It's appreciated to hear that you found our location convenient to get to the beach and shopping areas. For the cleanliness issue you highlighted, I will consult with department head concerned and have the staffs brief accordingly. Hope we will have the opportunity to welcome you again and to demonstrate the improvement that will be made. Best regards, Natcha Novotel Phuket Vintage Park
Comment from Hotel Management
Dec 26, 2015 by Natcha, Hotel Management
Dear Denise, thank you for your review. It's great to hear that you found our location convenient to get to the beach and shopping area. For the cleanliness issue, I will consult with department head concerned and brief the team accordingly. Hope to see you again. Best regards, Natcha
Comment from Hotel Management
Dec 26, 2015 by Natcha, Hotel Management
Dear Denise, thank you for your review. It's great to hear that you found our location convenient to get to the beach and shopping area. For the cleanliness issue, I will consult with department head concerned and brief the team accordingly. Hope to see you again. Best regards, Natcha
Comment from Hotel Management
Dec 19, 2015 by Natcha, Hotel Management
Dear Denise, thank you for review and I am pleased to hear that you found our location ideal to go to the beach an shopping. Hope we will have a chance to welcome you back again in the future. Warm wishes, Natcha Novotel Phuket Vintage Park Team
Comment from Hotel Management
Dec 19, 2015 by Natcha, Hotel Management
Dear Denise, thank you for your valuable feedback. This helps us to know which areas we have to focus on and get them improved. I hope to welcome you back to the Novotel Phuket Vintage Park in the future should your journeys return you to Phuket. / Best regards, Natcha Novotel Phuket Vintage Park Team