We would stay elsewhere next time
Posted Mar 19, 2015 on Hotels
We stayed for a week here. The location was good for us, walking distance to Kata and Kata Noi beaches. But this hotel didn't allow us to flush our toilet paper. This is gross, and not expected from a 3.5 star hotel. The A/C went out one night, so we slept in the heat. We realized at 11 pm, and didn't want to wait for someone to fix it (if they even could). We just wanted to sleep. We told them the next morning, and they fixed it. Two days later, we accidentally broke a coffee cup. We didn't think this would be an issue, since we slept in the heat one night. In my mind these are easily not the same thing, and the coffee cup a very minor inconvenience for them. They did nothing for us, except charge us for the coffee cup and the saucer. The young lady at the counter argued like a trained pro, saying these issues are not related. We were tired and had a plane to catch, so we went. I wrote them an email to give them a chance to make it right. They didn't respond so I wanted to let people know that we would rather stay somewhere else. Wifi only in public areas.