Ratings based on 343 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel away from the hustle and bustle

Posted Mar 6, 2017
Pros: The position which meant you had great views. The food which was really good. The staff who were all lovely. The pool and the size of the rooms.
Cons: The only, very minor thought, was that the settees in the room were a little hard to sit on - but that is the only thing I can think of!
Location: Is situated up a hill so had great breezes and spectacular views. 10 mins by bus to Karon Beach so can easily find hustle and bustle.
Had a two bedroomed suite with a lovely balcony which was perfect for our stay. Very helpful and friendly staff who were attentive but not intrusive. Facilities were lovely. The roof top pool was absolutely beautiful. The views were so lovely and had such a calm feeling The food was outstanding and very reasonably priced. The drinks were very good too. A very relaxing and beautiful place to stay. It is located on a hill but the bus into Karon from the hotel was very good and a Tuk Tuk back to the hotel was very reasonably priced. We did walk to the beach which took about 15 minutes, but we aren't very fit!
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Perfect Choice

Posted Feb 8, 2017
Pros: Bed and linens, cleanliness of resort and friendly staff.
Cons: More free shuttle times to and from the beach.
Location: Good location. Beautiful view from our hotel room. We loved the beach, beautiful sand and warm waters.
Overall very pleasant stay, Staff gracious, very good value with breakfast included. Only thing is it is a long walk back to the resort after a day on the beach but also very quiet location. Rooftop pool a plus. Would highly recommend!
Comment from Hotel Management
Feb 18, 2017 by Team Pacific Club, Hotel Management
Dear Irene, Thank You kindly for visiting and sharing. Since we have only 33 rooms, we have very few Guests use our shuttle service since they chose to enjoy the short walk & that's why we don't have more scheduled shuttles as it would simply increase room rates for all. However we like to remind our Guests, pls contact reception for special needs. Team Pacific (pls read News & Comments below to improve your experience) STANDARD NEWS & FOOTNOTES We realize your time is valuable and shout out a big thanks to those who take time to review us :-). TAXI UPDATE !!!: Some of our Guests are reporting finding better taxi options including lower fares using the app called "Grab Taxi". We kindly suggest you might try it if you would like to get a taxi to areas farther than walking distance. Most Guests report the taxi shows up within 5 minutes of booking. We also note sometimes Grab Fares are higher than normal as well. Example Grab fares based on Guest Feedback * Karon Village to Pacific Club Resort - 100 -140 baht ( approx $3 USD ) * Pacific Club Resort to Patong Beach - 200 - 220 baht ( approx $6 USD ) HEADS UP !!!: please note Google Maps for walking does NOT WORK well to provide the shortest or most beautiful walking routes, the map on our website is there for a reason. And we'd like to remind our readers, although we offer a shuttle service to Karon Beach, It's only 5 minutes walk from our driveway to the entrance of the largest beachside park in Phuket. Some people walk on the road all the way to the beach (and that's why they think it's a tad bit far at 10 minutes walk) but it's far more pleasant to walk the last 5 minutes on the exercise path around Nong Harn Lake right to the oceanside gym park and waterline. Enjoy. Thanks again for visiting and Happy Travels, The Team at Pacific Club
5 out of 5
Recommended
for Everyone
by A verified traveler from Tezas

Best hotel in Karon

Posted Feb 2, 2017
Fabulous hotel about ten minutes from the beach, great rooftop pool, excellent spa, wonderful friendly staff, great sunsets , not on the beach but keeps the evenings quiet and a short walking distance from restaurants, shops and Karon beach,
Comment from Hotel Management
Feb 18, 2017 by Team Pacific Club, Hotel Management
Dear AL, Thank You kindly for visiting and sharing. Glad you enjoyed your stay with us :-) Team Pacific (pls read News & Comments below to improve your experience) STANDARD NEWS & FOOTNOTES We realize your time is valuable and shout out a big thanks to those who take time to review us :-). TAXI UPDATE !!!: Some of our Guests are reporting finding better taxi options including lower fares using the app called "Grab Taxi". We kindly suggest you might try it if you would like to get a taxi to areas farther than walking distance. Most Guests report the taxi shows up within 5 minutes of booking. We also note sometimes Grab Fares are higher than normal as well. Example Grab fares based on Guest Feedback * Karon Village to Pacific Club Resort - 100 -140 baht ( approx $3 USD ) * Pacific Club Resort to Patong Beach - 200 - 220 baht ( approx $6 USD ) HEADS UP !!!: please note Google Maps for walking does NOT WORK well to provide the shortest or most beautiful walking routes, the map on our website is there for a reason. And we'd like to remind our readers, although we offer a shuttle service to Karon Beach, It's only 5 minutes walk from our driveway to the entrance of the largest beachside park in Phuket. Some people walk on the road all the way to the beach (and that's why they think it's a tad bit far at 10 minutes walk) but it's far more pleasant to walk the last 5 minutes on the exercise path around Nong Harn Lake right to the oceanside gym park and waterline. Enjoy. Thanks again for visiting and Happy Travels, The Team at Pacific Club
4 out of 5
Recommended
for Everyone
by A verified traveler from Shoreline, WA

Quiet, hillside hotel with great view

Posted Jan 28, 2017
Pros: Smaller hotel out of the bustle of the beach area. The beach was short walk down a fairly steep hill or the hotel provided shuttle service.
Cons: The restaurant could be improved, more that a few menu items were unavailable. The menu is very large. It seems it would be better to have fewer ite
Location: Beach, fishing, snorkeling, shopping
We were a group of 8 who stayed at Pacific Club Resort following our son's wedding. Four shared a two bedroom suite with others in separate deluxe king rooms with view. They hotel voluntarily decorated the room for the bride and groom who were thrilled. The rooftop pool was perfect having table seating with umbrellas in the pool, ample lounge chairs, and the pool area offered a glorious sunset view. The rooms were large and well appointed. When I shared that we needed one accessible bathroom, their response was that they would add hand-bars to one of the bathrooms in the suite. We arrived to find SIX hand-bars. If there is any drawback to this hotel it is the restaurant. The restaurant staff was welcoming and gracious but there were too many things "not available".
Comment from Hotel Management
Feb 18, 2017 by Team Pacific Club, Hotel Management
Dear CCBang , Thank You kindly for visiting and sharing. We're pleased to inform everyone that we have a new menu in process and will offer a new mix of items along with all the old favorites. Pls note The Dining Room at Pacific Club is also listed on restaurant review sites and collecting loads of 5 star reviews as it is with the current menu. Team Pacific (pls read News & Comments below to improve your experience) STANDARD NEWS & FOOTNOTES We realize your time is valuable and shout out a big thanks to those who take time to review us :-). TAXI UPDATE !!!: Some of our Guests are reporting finding better taxi options including lower fares using the app called "Grab Taxi". We kindly suggest you might try it if you would like to get a taxi to areas farther than walking distance. Most Guests report the taxi shows up within 5 minutes of booking. We also note sometimes Grab Fares are higher than normal as well. Example Grab fares based on Guest Feedback * Karon Village to Pacific Club Resort - 100 -140 baht ( approx $3 USD ) * Pacific Club Resort to Patong Beach - 200 - 220 baht ( approx $6 USD ) HEADS UP !!!: please note Google Maps for walking does NOT WORK well to provide the shortest or most beautiful walking routes, the map on our website is there for a reason. And we'd like to remind our readers, although we offer a shuttle service to Karon Beach, It's only 5 minutes walk from our driveway to the entrance of the largest beachside park in Phuket. Some people walk on the road all the way to the beach (and that's why they think it's a tad bit far at 10 minutes walk) but it's far more pleasant to walk the last 5 minutes on the exercise path around Nong Harn Lake right to the oceanside gym park and waterline. Enjoy. Thanks again for visiting and Happy Travels, The Team at Pacific Club
4 out of 5
Recommended
for Everyone
by A verified traveler from London

very good hotel

Posted Jan 23, 2017
Pros: Clean and friendly. Little devices in room that you wouldn't expect.
Cons: Food, curtains in room need replacing.
Location: Beach and town within walking distance. Lots of places to eat and drink. Lots of activities on beach such as para gliding and jet skiing.
Really nice hotel and helpful and pleasant staff. Only real gripe is the food wasn't great. Advise those with really young children, elderly or those with limited movement that the approach to the hotel is quite steep, however there are always tuk tuks and local taxis to get round this.
Comment from Hotel Management
Jan 28, 2017 by TeamPacific, Hotel Management
Dear Stu , Thank You kindly for visiting and sharing. We routinely inspect and replace curtains along with everything else. We'll find your booking and check Thanks again for visiting and Happy Travels, Team Pacific (pls read News & Comments below to improve your experience) Standard footnote with Important current information below: We realize your time is valuable and shout out a big thanks to those who take time to review us :-). TAXI UPDATE !!!: Some of our Guests are reporting finding better taxi options including lower fares using the app called "Grab Taxi". We kindly suggest you might try it if you would like to get a taxi to areas farther than walking distance. Most Guests report the taxi shows up within 5 minutes of booking. We also note sometimes Grab Fares are higher than normal as well, since Grab is demand driven, please wait a few minutes and try again if the fare you get is too high. Example Grab fares based on Guest Feedback * Karon Village to Pacific Club Resort - 100 -140 baht ( approx $3 USD ) * Pacific Club Resort to Patong Beach - 200 - 220 baht ( approx $6 USD ) WE REMIND OUR READERS, although we offer a shuttle service to Karon Beach, It's only 5 minutes walk from our driveway to the entrance of the largest beachside park in Phuket. We notice many people don't check the online interactive map in our website, miss the shortcuts, and walk on the road all the way to the beach or town (and that's why they comment it's a tad bit far at over 10 minutes walk). It's far more pleasant to walk the last 5 minutes on the exercise path around Nong Harn Lake right to the oceanside gym park and waterline. Enjoy. HEADS UP !!!: please note Google Maps for walking does NOT WORK well to provide the shortest or most beautiful walking routes, the map on our website is there for a reason
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Nice hotel for relax

Posted Dec 27, 2016
Very nice and intimate hotel with good SPA facilities. Magnificent view from the rooftop pool, good Jacuzzi and Sauna. Hotel for rest and complete relaxation. The staff is extremely friendly and helpful. Thank you very much for a wonderful vacation.
Comment from Hotel Management
Dec 29, 2016 by TeamPacific, Hotel Management
Thank You for visiting and sharing thoughts of your holiday with the world. We really appreciate when our Guests can see we love our job. Happy Traveling
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Very helpful staff, great food, quiet. Just what I needed
Comment from Hotel Management
Dec 29, 2016 by TeamPacific, Hotel Management
Thank You for visiting and sharing thoughts of your holiday with the world. Glad we were "Just what you needed" :-) We really appreciate when our Guests can see we love our job. Happy Traveling
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel, fantastic location and wonderful staf

Posted Dec 23, 2016
Brilliant time at Pacific Suites, location was brilliant and the staff could not do enough for you. Very welcoming and would so recommend this hotel to everyone from singles to families
Comment from Hotel Management
Dec 29, 2016 by TeamPacific, Hotel Management
Thank You for visiting and sharing thoughts of your holiday with the world. We really appreciate when our Guests can see we love our job. Happy Traveling
5 out of 5
Recommended
for Other
by A verified traveler

Lovely hotel! Comfortable, quiet, good food!

Posted Dec 20, 2016 on Orbitz
Pros: Food, bed, location, flowers, trees, pool. Also, I like it that no kids stayed there. More of a quiet adult hotel.
Cons: Make the jacuzzi hot during all hours.
Location: Walk to lake and beach and shopping. Good location to get a taxi to other areas on the island. Not noisy and busy like Patong.
Gorgeous hotel - deserves a higher rating than a 3. Beautiful grounds, pool with lots of plumeria and bouganvillea around. Clean room, comfy bed, gorgeous pool, excellent food. The only problem is the jacuzzi is NEVER anything but cold no matter what they say. Good location too.
Comment from Hotel Management
Dec 29, 2016 by TeamPacific, Hotel Management
Thanks for visiting and taking time to share thoughts of your visit with the whole world. We love it when our Guests love us. We certainly apologize you didn't feel the Jacuzzi was warm enough for your taste. Thanks for visiting and we hope you will visit again. Readers Please kindly note about the Herbal Sauna Jacuzzi. It is defined as a "Hydrotherapy Pool" not a "hot tub". This is a premium complimentary service and is operated from 16:30 till 23:00. We set the specification temperature of the jacuzzi at always between 33 C and 34 C during operating hours compared to our SkyPool which is around 31-32 on a very hot day. We arrived at this comfortable temperature by comparing different specs from hot tubs to warm oceans as well what is considered normal bath temperature. And finally we also consider Guest comments. We have Scandinavian Guests who would prefer a cold pool (40C). The warmest oceans in the world (which are rated as "hot') is either the Persian Gulf at 35 followed by the Red Sea at 32. Hot Tubs range from 34-39 and 35-39 is considered unsafe for young children and people with heart conditions. So we set the temperature as we do after evaluating all factors and considering health as well as comfort. Furthermore as Pacific Club is a "Green Resort" we also have to consider energy use. As it is now the sauna and jacuzzi consumes 20% of the total energy used in our 33 room resort with a monthly bill of $1,000 USD for this facility only. That is next under A/C energy use which consumes $3,000 USD including all staff rooms and administrative offices. So it's easy to understand why many resorts charge around $30 USD per use in their Spa department. We have operating logs available for anyone to check if there is any doubt and all statements above can be easily verified on Google.
4 out of 5
Recommended
for Everyone
by A verified traveler

unwind and relax - it has it all

Posted Dec 20, 2016
Pros: quiet clean and relaxing staff and very helpful
Cons: bathroom supplies with moisturiser and tissues extra shuttle,service added - at least 2 one at lunch time and one earlier in afternoon
Location: all within walking distance but in heat this walk can be too much and expense then added to holiday for tuk tuk -
very pleasant and accomodating staff - room size, meals and housekeeping.Roof top pool great aspect of Karon beach
Comment from Hotel Management
Dec 29, 2016 by TeamPacific, Hotel Management
Thank You kindly for visiting and sharing your thoughts with the world. We love it when our Guests notice our passion to please. Please kindly note we have the extra amenities Guests rarely use but sometimes need available complimentary at reception. Combs, shaving kits, moisturizing lotion, sewing kits, etc. After putting them in rooms and throwing so many in the trash because of water spots etc. we moved them to reception. Also please note the Herbal Steam Sauna has Herbs specially formulated to naturally moisturize skin with no chemicals or oily feeling. Happy Traveling