Good location and great staff made up for problems
Posted Jan 27, 2016
I was visiting a friend who is currently working in Phuket and stayed at the hotel for 4 days. The hotel is in an excellent location; a short walk from the beach and near to all nightlife, restaurants, shopping etc.The rooms are small but very clean and modern with tea / coffee facilities and free bottled water daily. I was pleasantly surprised by the quality of the rooms, however there is a balcony with no room to sit and no chair to sit on anyway! Some rooms have the same style of balcony but with the hotel adjacent being about 2 meters away, so your view is basically of a brick wall. It isn't so bad if, like me, you only used the room for sleeping in. On my last full day I came back to my room after a day at the beach to find the floor of my room completely wrecked! I was told there was some problem due to "pressure" and I'd have to move rooms. I did move rooms, an inconvenience as it was my last full day, and found the safe in my new room had to be reset and then the door to the room would not lock. This meant that, for part of my last evening I had to remain in my room until these issues were sorted out. The staff were exceptional; friendly, helpful and sorted out any issues as quickly as they could. There are obvious issues with the quality of the hotel itself and due to this I probably wouldn't stay there again. This is a great shame as it is a decent hotel with excellent staff and a rooftop pool which gets the sun all day. Oh, and the food served is also good!