Ratings based on 551 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Great Hotel but the work was disrupting

Posted Jun 23, 2017
Pros: The staff and food was great. Cannot fault it. Bar staff very friendly, enjoyed all but of the horrible noise all the time.
Cons: Let people know you are renovating. give a break from it, so at least out of five days, the holiday guests can get some rest and relax.
Location: in the heart of patong. Great location, close to everything. shame we had to keep leaving the hotel.
Went for a relaxing holiday, however, was not aware of the extensive work being carried out at the hotel. It was loud and not relaxing at all. Had to leave the hotel most of the time to gt some rest. Understanding that work needs to be completed, however, it does not give you a holiday when you have paid to fly and come to get away from all of that. Would have liked to see the property once complete and finished, as it could be fantastic. Not a relaxing, quiet holiday
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Great hotel and holiday

Posted Jun 4, 2017
Friendly staff comfortable room so much variety for breakfast taxis right outside beach across the road shops just down the road so ejoyed this holiday
5 out of 5
Recommended
for Everyone
by A verified traveler from Kiama- Australia

Graceland Phuket

Posted May 29, 2017
Wonderful stay! Great rooms, food & service. We loved the location, right across the road from the beach. Swimming pool options available were lovely. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to the beach

Posted May 27, 2017
Been to graceland twice now and we highly recommend. The staff go out of their way to help you the suites are beautiful especially if you get a pool view. There is 3 pools 2 with swim up bars lovely tropical gardens.buffett breakfast is fantastic so much to chose from
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything

Posted May 23, 2017
Nice, clean and comfortable, close to beach. A bit expensive and you have to pay for extras
3 out of 5
by A verified traveler from Australia

Disappointing

Posted May 17, 2017
Pros: Didn't help that they are remodelling 3 blocks of rooms, so every morning you woke to noisy power tools.
Cons: It needs a totally new management approach, why they let their standard slip from 7 years ago is anyones guess.
Location: I like the location, its far enough away from the hustle of Paton Beach sellers to be peaceful when leaving the resort grounds to go to the beach.
I thought this resort was at a better rating then it seemed to be, arrived at 10.30am and couldn't check in until after 1pm, the room had no clock, replacement of used items were hit and miss.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 16, 2017
Lovely location. Reasonable rates. Renovations at present. Very enjoyable
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Great location, close to beach, shopping and food.

Posted May 5, 2017
A very pleasant place to stay, provides for a very relaxing holiday. Rooms are clean and the grounds and pools are very well maintained. Staff are helpful and accommodating. Included breakfast is plentiful and tasty. A great place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Beachfront Oasis, close to everything

Posted May 4, 2017
Pros: Whats not to like, we liked everything
Cons: Cleaning staff, in mornings, try and keep noise down as at 6.30 am would have liked to sleep until 8am, but, the ladies were loud,
Location: All water sports, tuk tuk, taxis, even massage ladies right in front door on the beach, or, shopping complex only a 15 minute walk at best
Very tropical hotel, magnificent gardens, clean huge pools all three of them, opposite beach with all amenities including a bowling alley on site, you will not be dissapointed, large rooms all with balcony or, patio.
3 out of 5
by A verified traveler

Not a 4 star a hotel what so ever

Posted May 3, 2017
Pros: lackluster
Cons: some renovations
Location: the location was ok. It was in walking distance to the popular clubs, bar and shopping areas
From the photos i was expecting spectacular facilities. No at all. The hotel needs some paint and wax. My head board so dirty