Ratings based on 561 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Close to town. On the beach. Amazing pools. Nice room. Family friendly.
4 out of 5
Recommended
for Families
by A verified traveler from NSW Australia

Walking distance to beach and Patong shopping

Posted Jul 6, 2017
Pros: Staff friendly and good service.Good secruity within and enetring complex.
Very centrally located and walking distance to beach, shopping centres and Bangala Road.
4 out of 5
Recommended
for Everyone
by A verified traveler from I

Fantastic location!

Posted Jul 5, 2017
Perfect location, right on beach front, and a 5 min walk to the main part of town. Kids club was fantastic- Maria and her team were amazing. The rooms could do with a refurb which is currently happening.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aus

Perfect location

Posted Jul 1, 2017
Perfect location, amazing buffet breakfasts, could not fault staff, cleanliness or room view. Free bottled water was a godsend. Just beware they take $100 AUD deposit on arrival - lucky we had Aussie dollars in cash available to us.
3 out of 5
by A verified traveler

Great Hotel but the work was disrupting

Posted Jun 23, 2017
Pros: The staff and food was great. Cannot fault it. Bar staff very friendly, enjoyed all but of the horrible noise all the time.
Cons: Let people know you are renovating. give a break from it, so at least out of five days, the holiday guests can get some rest and relax.
Location: in the heart of patong. Great location, close to everything. shame we had to keep leaving the hotel.
Went for a relaxing holiday, however, was not aware of the extensive work being carried out at the hotel. It was loud and not relaxing at all. Had to leave the hotel most of the time to gt some rest. Understanding that work needs to be completed, however, it does not give you a holiday when you have paid to fly and come to get away from all of that. Would have liked to see the property once complete and finished, as it could be fantastic. Not a relaxing, quiet holiday
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Great hotel and holiday

Posted Jun 4, 2017
Friendly staff comfortable room so much variety for breakfast taxis right outside beach across the road shops just down the road so ejoyed this holiday
5 out of 5
Recommended
for Everyone
by A verified traveler from Kiama- Australia

Graceland Phuket

Posted May 29, 2017
Wonderful stay! Great rooms, food & service. We loved the location, right across the road from the beach. Swimming pool options available were lovely. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to the beach

Posted May 27, 2017
Been to graceland twice now and we highly recommend. The staff go out of their way to help you the suites are beautiful especially if you get a pool view. There is 3 pools 2 with swim up bars lovely tropical gardens.buffett breakfast is fantastic so much to chose from
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything

Posted May 23, 2017
Nice, clean and comfortable, close to beach. A bit expensive and you have to pay for extras
3 out of 5
by A verified traveler from Australia

Disappointing

Posted May 17, 2017
Pros: Didn't help that they are remodelling 3 blocks of rooms, so every morning you woke to noisy power tools.
Cons: It needs a totally new management approach, why they let their standard slip from 7 years ago is anyones guess.
Location: I like the location, its far enough away from the hustle of Paton Beach sellers to be peaceful when leaving the resort grounds to go to the beach.
I thought this resort was at a better rating then it seemed to be, arrived at 10.30am and couldn't check in until after 1pm, the room had no clock, replacement of used items were hit and miss.