Ratings based on 36 Verified Reviews

4.2 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Beautiful Resort, great friendly Staff

Posted Jul 16, 2017
Pros: The pool, cleanliness of the Resort and rooms.
Cons: Noisy hallways that need updating. Drop rock or an old boat to create artificial reef a couple of hundred meters from beach to reduce wave activity?
First time to Phuket and thought we would try something that was not located in the busy Patong Beach area, but easily accessible to the shopping and nightlife that Patong provides. The Marriott Merlin Beach provides a shuttle bus to and from Patong, however it is very popular and its only a short Taxi ride which is just as easy. The pool is fantastic and there is plenty of lounges around the pool for everyone. Food is fantastic and reasonable for a Resort and there is plenty of happy hours, or you can venture up the hill for a cheap Thai meal or into Patong for anything you like. We will be back - Fantastic holiday.
3 out of 5
by A verified traveler

Definitely not 5 star. More like 3 star

Posted Jul 10, 2017
Ants in room. Some staff great but others not helpful. Very mediocre facilities. Definitely should only be rated 3 star.
Comment from Hotel Management
Jul 11, 2017 by Trevor May, Hotel Management
Dear Guest Thank you for providing your feedback on your stay, and while you were disappointed with your stay with us, we continue to use guest feedback to make improvements Regards Trevor May General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Great resort, great location

Posted Jul 8, 2017
Cons: Bathroom could have been kept a little cleaner
Location: Beaches, deep sea fishing, shopping, cooking school :), awesome seafood
Beautiful private beach (a little tough for swimming, lots of coral). Charming friendly staff, great food and drinks. Love afternoon happy hour at the swim-up bar. Nice place to get away, very private - but only 15 minutes away from Patang and great nightlife too!
Comment from Hotel Management
Jul 11, 2017 by Trevor May, Hotel Management
Dear Steve Greetings from Phuket, and thank you for your feedback , and overall your enjoyed your stay with us, and look forward to welcome you back in the future Regards Trevor May General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Wonderful location

Posted May 17, 2017
Pros: The Staff...
Cons: Have the beach sand raked to remove the broken coral and debris that washes up. This is common in most 5 star resorts..
Location: Patong and Phuket Island.. The Guest Relations desk will advise you on the best options for you and will book the best seats..
The hotel is located about 10 minutes from Paton's bright lights and noise.. when you are in the hotel is a tropical paradise. the staff and facilities are First Class. The only down side is the beach which is covered with broken coral which is to be expected.
Comment from Hotel Management
Jun 16, 2017 by Trevor May, Hotel Management
Greetings from Phuket Thank you for staying at the resort and your feedback on your stay The hotel has a partnership with the IUCN in restoring the coral reef in front of the resort, to continue to protect the local environment. Until your next visit with us Best Regards Trevor May General Manger
4 out of 5
Recommended
for Families
by A verified traveler

Nice private beach and good swimming pools.

Posted May 4, 2017
Very clean and well organized hotel compared with other Patong beach hotels.
Comment from Hotel Management
May 6, 2017 by Trevor May, Hotel Management
Greetings from Phuket, and thank you for the positive feedback Best Regards Trevor May General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 25, 2017
Great hotel with its own reef to snorkel from the private beach, best location a 7 min car ride to Patong beach and Bangla road for night life but far enough away to get away when you want
Comment from Hotel Management
Apr 27, 2017 by Trevor May, Hotel Management
thank you for the feedback, and pleasing to read you enjoyed snorkeling at the reef regards Trevor May General Manager
4 out of 5
by Ashish

Nice stay

Posted Apr 19, 2017 on Hotels
Good stay. The hotel is good but could be better with better services.
Comment from Hotel Management
Apr 27, 2017
Dear Ashish Greetings from Phuket Thank you for your feedback Best Regards Trevor May General Manager
5 out of 5
by amani

Posted Apr 14, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Dear amani greetings from Phuket thank you for the feedback on your stay Best Regards Trevor May General Manager
5 out of 5
by Abdul Majeed

Posted Apr 13, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Dear Abdul Greetings from Phuket, Thank you for the feedback , we look forward to welcome you back in the future Best Regards Trevor May General Manager
3 out of 5
by A verified traveler

Average Hotel only

Posted Mar 27, 2017 on Hotels
More like an average convention hotel. Location far from any activity yet no real privacy or luxury. Staff were pleasant but could not cope with number of guests.
Comment from Hotel Management
Mar 29, 2017
Thank you for your feedback and it is disappointing to read that you did not receive the service standard that all guests should receive The team continue to review our guests feedback and make improvements in areas needed. Best Regards Trevor May General Manager