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Reviews of Ratana Apart Hotel at Chalong

4 out of 5
Ratana Apart Hotel at Chalong
97/64 Wiset Road, Rawai, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 101 reviews" "
Rating 8 - Good. 42 out of 101 reviews" "
Rating 6 - Okay. 26 out of 101 reviews" "
Rating 4 - Poor. 5 out of 101 reviews" "
Rating 2 - Terrible. 3 out of 101 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved this property for the price & a one night stay ! It is a bit older, but so clean & well taken care of. It’s a 10 min walk to the main streets with bars and restaurants. Would stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Jonathan, Fournier

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
First of all Wifi is horrible. If you plan to stay here be advised
Stayed 4 nights in Mar 2024

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay.
Beautiful place and had a very pleasant stay in the hotel itself. Staff were friendly and the bed was the comfiest bed I have seen in a hotel, possibly ever. After staying here for a few days I found the location not good at all. Unless you have transport and use the hotel as a base, or are going to one of the retreats in the nearby area. However the traffic never stopped and the roads were hectic. Fortunately there was no noise in the room. The facilities were really good, pool and gym, however the sauna didn't work during my stay. Not a huge deal with the temps in phuket, but worth mentioning.
Stayed 3 nights in Dec 2023

6/10 Okay

Michelle

Stayed 1 night in Nov 2023

8/10 Good

Adam

Liked: Cleanliness
Stayed 8 nights in Nov 2023

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Galbadrakh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In this hotel all is very nice but the price i think is very mutch
Stayed 3 nights in Jan 2019
Response from Sathit on Apr 3, 2019
Dear Valued Guest, Thank you very much for your nice review and compliments! We do look forward to have the opportunity to welcome you back again. Thank you so much for your nice review and for your support!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place will stay again
Other than road construction place was great . pool was excellent
Stayed 8 nights in Jan 2019
Response from Sathit on Apr 3, 2019
Dear Michael, Thank you very much for your nice review and compliments! We do look forward to have the opportunity to welcome you back again. Thank you so much for your nice review and for your support!

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Main Road
Cheap place to stay. On the main road so difficult to get about. Otherwise good for one night only.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Deon, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near to 24hrs big one local supermarket
nice hotel, clean, with swimming pool, near local supermarket, but no shopping mall nearby

4/10 Poor

Sophia, U.K

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not good
If you want a roof over your head and nothing else then this is the place for you. We were the only guests in this large hotel, it was like a ghost town. No restaurant in the hotel as it was shut down, no breakfast or food at all. Had to walk through deserted restaurant to try to the pool. Location was bad, just off a dual carriage way with road works. They don't rent out motorbikes. The views are not good. Don't be fooled by the photos. For the price it is not good.

8/10 Good

norman, bedfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice hotel but the down side is on a main road and close to a school,, but the real problem was the internet so bad some days no internet at all, yet visiting bars and restaurants they seem to have no problem with the internet, and in this day and age its a real downside to a holiday

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, not great location
The hotel and the staff are great, but the location is just not great. You're not close to a beach or an active neighborhood for dining/ nightlife.

6/10 Okay

Mark, Koh Samui

OK
For the price we paid good value. No breakfast, restaurant's far away. Booked 2 nights stayed 1 and left

6/10 Okay

dimitri, brussels

Disliked: Cleanliness, staff & service
ratana is a rip off
The stay it self was ok considering you are in Phuket, however i never would recomend this hotel to somebody, whatever you want to do will cost you money, you come in and they ask for money, they didn't cleaned once, and on the check out you ask to call them a taxi, and it will cost you 1/3 more than regular price, they are not polite at all, and will not call a normal cab company anyway, they answered''go and look for yourself on the road, while you are packed with suitcases and a kid, you got to be kidding me never again.

8/10 Good

Alasdair, Australia - VIC - Melbourne

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Reasonable; Service: Helpful; Cleanliness: Pleasant; Friendly place if your staying in Chalong

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location not the best, but lovely hotel
for the type of room i had it was great value for money, quite close to the big bhudda but not many other attractions. travelling on your own means getting around can get quite expensive, but that's not the hotel's fault though. overall a nice relaxing stay in a very clean and comfy hotel.

10/10 Excellent

amr, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
I was looking for a budget hotel with all the comforts, and this place satisfied that very well. Perfect for the price. But you definitely need a car if you're staying there.

8/10 Good

Chris, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Semi hard beds the rest is good
The staff were great very helpful and nice. Pool nice. Hotel in busy street but close to things. Convenience store at front of hotel. Laundry machine helped alot

8/10 Good

Eva B, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap n cheerful, practical location,
Staff was friendly, rooms were clean and hotel was practical in its location. Hotel is a 5 minute walk from the main chalong round about and its busy streets, but far enough that you are not kept awake by the music blaring from the bars on chalong pier road. Hotel offers scooters which will get you to kata beach in 15 minutes. The hotel pool is cute and clean. The view from our room (facing west) has beautiful sunsets over the mountain top. There is a local stand 15 second walk from the front door where you can get a coffee. overall the stay was great, the hotel was perfect, well situated, unpretentious, convenient wirpth friendly staff. The only possible downfall is the rock hard mattress which i actually like but my boyfriend didnt enjoy.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Last Resort
Well I'm not to picky to start with. But a few things couldn't be overlooked. If you need to have access to the internet for business or something important than this hotel is not for you. It was down a lot. Even for a few days in a row. Also they give out towels for guest. But that's only when they clean them. A stack of dirty towels sat around for two days. If your going to need a towel for the beach and you stay here you better bring your own.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms & great pool
Kettle is a welcome addition since we stayed here 2 years ago.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat visit
This was a repeat visit for us, having being very satisfied with previous stays. For us the location was perfect and the pool was great for our daughter.

10/10 Excellent

PHIL, Christchurch NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel immaculately clean excellent motorcycle
excellent swimming pool ,room is top quality with a great shower and balcony, very friendly hotel staff, Good motorcycle hire available secure parking. Only 400m from Chalong circle and 650metres to Park Tesco Lotus and surrounding restaurants. Good coffee shop close by on Thanon Patak. Handy Big One store right at front of Ratana .View of Big Buddha from hotel. Great laundry service

4/10 Poor

かめさん, Perth, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Average hotel, out of the way, poor service
I had originally booked Ratana Apart Hotel for 15 nights, but only stayed 10 nights. We had seen mixed reviews, but thought we'd give it a go and we weren't too impressed. Hotel - hotel itself is okay, the pool area is really nice and the gym is well equipped. Room - room was simple, sufficient and clean, room serviced daily. Wifi functions well. Food - restaurant is closed and little close by. If you go left out of the hotel, then go right at roundabout, that's the road to Chalong pier where there are nice places to eat. Laundry service - they have high prices, so we asked to use their machines. One lady told us there were washers and driers and you insert coins, so we got our washing, put our load in the washer, I ask where are the dryers, different lady says no dryer, I said where is the line?, there isn't one. Awesome. If you head down the Chalong pier road, just on the left in a little pharmacy is a lovely lady who does washing - cheap/reliable. Bike hire - staff not interested in assisting & direct you across the road or anywhere but there. Location - it's nowhere near any beach. School next door that has very loud early morning assemblies some days. Service - just disinterested. After staying at the Signature Resort in Chalong (also 3 stars) where nothing is too much trouble, it was hard going to this. Transfer - I emailed to see if they could assist with a transfer & was told to get a taxi at the airport! Their prices are premium anyway, so we were better off.

6/10 Okay

Verified traveler

Disliked: Staff & service

6/10 Okay

Cam

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not bad, not great.
I would recommend this hotel simply due to its location. Very short walk to Chalong Pier bars and restaurants, but also a short taxi ride to Rawai and Nai Harn Beach. I don't like Patong for any more than a day at a time, but when we did choose to go there it was 25mins in a taxi. In relation to the hotel itself, the staff were surly and unhelpful. Everything we asked was made out to be a hassle for them and they would barely acknowledge your existence throughout the day. They cleaned the rooms daily, but left certain parts uncleaned. Dishes or cups left dirty near the sink etc. We actually arrived and went to make a coffee and there was still the remnants of coffee in the mug we were about to use. The room we got is not the size of the room pictured. It was a single room with bathroom, not the divided bedroom/lounge room pictured. The pool is nice, but the surrounding furniture is falling apart and always scattered around the pool area instead of maybe in an order for people to sit together. The kitchen was closed the whole time we stayed there so can't comment on the food except that we wished we could've got room service at times. Luckily there are lots of nice places to eat in the vacinity. All in all, considering the price we paid, it was fine. You spend most of your day out and about anyway and as a place to rest your head it did its job in relative comfort.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel,with friendly enough staff..maintenance came straight away when the toilet blocked. The Hotel is close to the main strip in Chalong pier and its pubs,with the best pub in Phuket there "The Golden Bar" and its friendly owner Nan. The hotel is is about 30 minutes away from Patong beach so Its good if you want a bit of a quieter stay but there was plenty of taxis around if you want to head out and pretty cheap as well.

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, bad location
I wanted a hotel close to the pier from which I would embark the next morning. This hotel is located in Rawai, which is a 700THB trip from the airport, and a little hard to find. Be sure you have the hotel's contact info for the driver. The condition of the hotel was very comfortable and offered wonderful amenities including continuous, secured wifi, a clean bathroom with a continuous stream of hot water, and a soft, cozy bed. There is a nice balcony, but the view overlooked a residential trash pile with a glimpse of the road in the distance. Although comfortable, do not stay here as a base unless you want to be away from other hotels and destination points and don't mind paying little transportation costs that add up over time. Also, do your research about what you want to do and where you want to go before you arrive because the staff were both uninterested and unhelpful in offering suggestions or giving approximate costs. They do, however, stay open late if you're checking in at midnight.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a few days before boarding friends yacht to sail to Malasia. Returned back to RaTaNa to finish our Phuket holiday.

10/10 Excellent

CHRIS & MANDY, AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RATANA APART-HOTEL
The Ratana is a great little hotel, we originally booked 5 nights and ended up staying 8! The staff, especially the cleaning staff where fantastic, the rooms where kept impeccably and done when you ask for it to be done. We felt safe leaving our possessions in the room there and nothing went missing, even change left laying around. There was one guy at reception who wasn't as friendly, helpful or efficient as the other staff but overall this place is excellent value, in a good location if, like us you like the Rawai / Chalong areas. WE WILL BE STAYING HERE AGAIN!

8/10 Good

Rodney, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RaTana = Clean and Nice
The hotel was pristine (almost brand new) with VERY nice rooms. The staff were extremely helpful. The location wasn't ideal (we had to walk a long while to find a good restaurant) but was perfect for an overnight stay on the way to Koh Phi Phi Don. The pool and fitness room were nice as well.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
clean and convenient appartment hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
so clean and convenient. I like this hotel so much. will stay next time too.

10/10 Excellent

Anders

Stayed 28 nights in Dec 2023

6/10 Okay

Joachim

Liked: Cleanliness, staff & service
Located on the noisy main street building appears less nice as in pictures rooms are clean aircondition a bit too loud for sleeping

8/10 Good

Filippa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra boende
Fint, rent men ligger inte speciellt bra
Stayed 7 nights in Mar 2020

8/10 Good

ノンキー, 日本国愛知県名古屋市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物の３Ｆの並びにプールがあって気軽に利用できて快適であった。 部屋のつくりも良く、一人で過ごすのにはちょうど良い広さだった。 レストランも風通しが良くて気持ちよかった。
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
La gentillesse du personnel , la femme de chambre passe le matin et l’après midi pour faire les chambres, la piscine ferme tard 22h Si on a un moyen de transport tout est à 20min Max nous sommes au milieu de toute les villes de phuket
Stayed 9 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Sanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to chalong circle
Great hotel close to chalong circle. Very friendly and helpfull staff, got the biggest smiles in here. Peaceful and clean. Many restaurants nearby and lots to see, Big Buddha, Wat Chalong etc.. easy to go to different beaches, close to everything.
Stayed 2 nights in Mar 2019
Response from Sathit on Apr 3, 2019
Dear Sanna, Thank you very much for your nice review and compliments! We do look forward to have the opportunity to welcome you back again. Thank you so much for your nice review and for your support!

6/10 Okay

Marcel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Sathit on Apr 3, 2019
Dear Marcel, Thank you very much for your review.

8/10 Good

Thomas, bambo beach patong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt hotell om man vill ha lite lugn och ro.
Hotellet var i bra skick personalen jätte bra. Allt till belåtenhet.
Stayed 5 nights in Nov 2018

4/10 Poor

Laura, Tampere

Liked: Cleanliness, property conditions & facilities, room comfort
Siisti hotelli huonolla paikalla
Siisti, kiva hotelli. Sijainniltaan ison tien varressa jossa vielä suuri tietyö, ei kävelykatuja suoraan hotellilta. Aamupala ok, huone ok, ilmastointi hyvä, sänky kova. Henkilökunta puhui huonosti englantia.
Stayed 8 nights in Mar 2018

6/10 Okay

Dirk, NRW

Liked: Staff & service
Zimmer ok aber viele abstriche drumherum
Einchecken hat gut geklappt,Zimmer und Sauberkeit war auch ok. ZU den Abstrichen:Die Lüftung der Klimaanlage auf balkon wurde so angebracht,das die heisse Luft genau dahin geblasen hat wo man sitzt. W-lan teilweise ausgefallen und wartungsarbeiten ein Stockwerk höher wurden in der nacht ausgeführt. Grosse Baustelle vor dem Hotel(strasse) die man nicht hört aber den verkehr chaotsch gestaltet. Getränke musste man am pool vom 3 stock zur rezeption fahren,dort stand ein kühlschrank
Stayed 14 nights in Feb 2018