Terrible experience, not to recommend to anyone
Posted Apr 1, 2015 on Hotels
Worst hotel experience ever. Bathroom was broken and hotel management didn't solved, when we returned to the room and expected the problem is addressed, no one available at reception anymore. Room smelt terrible the hole night.
Only reception staff speaks Enlish, all other staff limited Enlish knowledge (and neither fluent in Thai as not local staff).
Management didn't cared about our complaint, we had to insist over 3 hours to speak to management! Described as new resort, but bit in the days and not good maintained.
Island is of course nice, but make a day trip or go to another hotel. This hotel is first of all expensive, but even if it would be cheap it wouldn't worth it to stay there.
For the transfer, confirm that you have space before booking - we had to pay a private transfer (and arrange it ourselves) for 2400 THB.
Very disappointed. Wouldn't recommend to anyone.