Outdoor pool, pool umbrellas, sun loungers
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Reviews of Selina Serenity Rawai Phuket

4.5 out of 5
Selina Serenity Rawai Phuket
14 Moo 5, Viset Road, Rawai, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 482 reviews" "
Rating 8 - Good. 150 out of 482 reviews" "
Rating 6 - Okay. 40 out of 482 reviews" "
Rating 4 - Poor. 17 out of 482 reviews" "
Rating 2 - Terrible. 8 out of 482 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jess Leth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Selina on Sep 7, 2023
Hi, Derek! Greetings from Selina Serenity Rawai! Thank you so much for your kind words and positive review of our hotel, room and facilities. We are happy to hear that you enjoyed your stay with us. Your recommendation means a lot to us, and we are grateful for your support and definetely will work on the takeaway from your review. . Looking forward to welcoming you back again soon! Thanks & Regards,Onkar SinghGeneral Manager

2/10 Terrible

soma

Stayed 4 nights in Apr 2023
Response from General Manager on Apr 12, 2023
Dear soma, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please write to us on reception.phuket@selina.com. We appreciate your business and hope to have the opportunity to serve you better in the future. Warm Regards,Onkar SinghGeneral ManagerSelina Serenity Rawai Phuket

10/10 Excellent

Mohamed A

Stayed 3 nights in Mar 2023
Response from Onkar on May 15, 2023
Hi! Mohamed, Greetings from Selina Thailand. Thank you very much for chooising to stay at Selina and taking the time to share your review on our facilities. Please do share with us if anything else we could have done better that could have enhanced your experience. We hope to have the opportunity to welcome you back soon. Warm Regards, Onkar Singh General Manager

8/10 Good

LaRhonda

Stayed 6 nights in Mar 2023
Response from Onkar on May 15, 2023
Hi! LaRohnda, Greetings from Selina Thailand. Thank you very much for chooising to stay at Selina and taking the time to share your review on our facilities. Please do share with us if anything else we could have done better that could have enhanced your experience so as to score a 10/10. We hope to have the opportunity to welcome you back soon. Warm Regards, Onkar Singh General Manager

6/10 Okay

Jidapa

Liked: Staff & service
There’re a lot of mosquitos in bedroom. Also, no towel
Stayed 1 night in Feb 2023

10/10 Excellent

Nathan

Stayed 1 night in Jan 2023
Response from Selina on Apr 6, 2023
Dear Nathan,Greetings from Selina Serenity Rawai Phuket!Let me take this opportunity to thank you for choosing to stay at Selina Serenity Rawai Phuket and leave this wonderful rating. This means a lot for us. We also hope that you had a great time visiting Thailand.Looking forward to welcoming you back again sometime soon.Thank you andBest Personal RegardsOnkar SinghGeneral ManagerSelina Serenity Rawai Phuket

8/10 Good

Cholticha

10/10 Excellent

Amanda

Stayed 1 night in Mar 2020

10/10 Excellent

Prash

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet surrounding and friendly staff. The trip laid on by the hotel to Patong was memorable We would recommend the hotel to anyone and would definitely go back again.We will always treasure the memoties.
Stayed 10 nights in Dec 2019

10/10 Excellent

Mike, Arkansas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. A bit pricey though. We would come back, but may downgrade our room.
Stayed 3 nights in Dec 2019

10/10 Excellent

robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful.
Stayed 2 nights in Nov 2019

4/10 Poor

suresh

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was exceptional. Spacious rooms. Friendly and accommodating staff. Breakfast buffets were great and we lov d the location. Lovely and quiet but also great for kid.
Stayed 6 nights in Sep 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I honestly DO NOT understand how this property got such good reviews.... first thing is, When I arrived at the room and sat on the bed, I found a dry and hard as a crystal contact lense on the floor next to the bed..... really...? I had to put a foot towel on the floor of the shower because I really didnt feel it was clean. Also, the room smelled like it had been closed for quite a while. It could have been a great room....we had 2 floors with swimming pool on the roof, living room and even a bathtub. however, I just felt so uncomfortable because it didnt feel clean. The restaurant by the swimming pool had old broken furniture. It would sink if you sat.... I so don't recomment this place
Stayed 3 nights in Jul 2019
Response from Urs on Sep 12, 2019
Dear Anonymous, Thank you for your review and comments. We are sorry to hear that Serenity did not live up to your expectations and shall discuss your points of concern internally. Our housekeeping team normally gets very high scores for cleanliness at the resort but I will certainly address this. Sincerely, Urs - General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and we enjoy so much. Warm welcome hospitality!!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and friendly everyone there very nice
Stayed 4 nights in Jun 2019

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing oasis
Had a lovely stay in Phuket. Enjoyed the swimming pool, live music and good food and cocktails on offer. Thank you Miriam and staff for looking after us so well!
Stayed 5 nights in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and staff were lovely. However, the beach was very unappealing. Breakfast was average and no transport from hotel to Rawai beach. Had to pay every time for a taxi. Not many restaurants near by as well.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some aspects of the decor was looking tired, and there was always an unpleasant odour in the corridors around the entrance to our room. However, given the price paid, we were generally satisfied.
Stayed 3 nights in Apr 2019

8/10 Good

Nona

Liked: Cleanliness, staff & service, property conditions & facilities
Really good and quiet place. Staff is helpfull and attantive. But the main disadvantage is that hotel is too far from touristy spots, no caffees and restaurants around, no beach. only swimming pool you can enjoy which is pretty small and with hot water in it:) good thing that there is family Mart store and pharmacy nearby. Hotel has shuttle some days during the week going Nai harn beach and Patong. also good library with books you can find in many languages. Rooms, Bathrooms are very good and comfortable. in case of taking Thai massage in hotel, dont pay to the person doing it as I had a problem check out time. there was nothing to prove that I paid to her as I had no receipt. so consider this:))) they tried to call and she didn’t pick up. This moment was a bit tough for me and felt so pissed off. the breakfast is combines European and Thai food as well. And it was just perfect.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 15 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room of improvement about hospitality of restaurant staffs. Same situation about towel quality and location of tissue box and lacking of its refill.
Stayed 4 nights in Feb 2019

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has nice modern rooms, but would definitely recommend you getting a bike or car as taxis to and from the beach or to restaurants become pricey once it adds up comming back and forth, hotel does have a shuttle bus that goes to Phuket town ect but if you really want to see the beauty around you definitely would need to get a bike. Hotel has lovely cocktails also ! The only thing it was missing was a beach that you can go swimming in but other than that the hotel has everything we could have asked for and the staff were extremely welcoming a kind 🤗 would definitely be staying here again
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sunrise view from swimming pool. Super nice staff, clean and comfortable room. Great choice of breakfast food.
Stayed 2 nights in Jan 2019

8/10 Good

Marc Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, ok area.
Great hotel, the staff is very kind and helpful. Rooms are large and comfortable and clean. The area is right off a main road, so depending on what building you stay at you might hear the road noises from your iutside patio. Walking is possible but probably not tge best way to get to a decent beach.
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for our stay over Xmas, however Breakfast could be improved with a more varied selection. Lunch menu and food quality was poor from the main restaurant which ultimately influenced our decision not pay for he Xmas eve dinner and find a restaurant in Rawai for a fraction of the price. Positives: Rooms were as were the views very clean and spacious. Staff were always accommodating and ready for help. Information provided about the resort and facilities could be improved as well as ensuring that details of the WhatsApp login details are present in every room and that items such as water were topped up without having to request on multiple occasions. One of the expectations of a hotel of this quality, cost and location would be that hotel transport to other beach and Patong should be daily and more frequent. Currently transport is bi-daily and only once a day. We decided to hire a car for 7 of our 9 days which was an excellent choice as the resort is quite remote and the surrounding restaurants are over priced and not actually that good. Overall we enjoyed our stay at the resort but would like to see improvements in transportation and dining before we considered staying here again.
Stayed 9 nights in Dec 2018

2/10 Terrible

Tiffany, San Diego

Disliked: Staff & service, property conditions & facilities
Beware! The hotel and property do NOT look like the photos on Expedia. I was gravely disappointed to spend my birthday here. The location is on a bay which has low tide most of the day. When it’s low tide, the view is ugly. The pool is lackluster, the rooms are dingy and dark, feel unclean, the only restaurant open was “sold out” of half of the menu items, the hotel is not located close to anything of note, and the staff was rude and inhospitable. I have stayed in several resorts on Thailand’s many islands, and this is the only bad experience I had. Immediately upon check in, I called Expedia to see if I could get a refund and switch to another hotel for my birthday. When Expedia called the resort they refused to refund my money. I was very disappointed that this resort was nothing like it is advertised. Thank God I only spent one night there before going on to a true five star resort on Koh Phi Phi.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed in a beautiful villa and would love to visit again.
Stayed 3 nights in Dec 2018

8/10 Good

H, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. We maintained and clean. Modern and well appointed as well. A bit overpriced for anything in the room other than 4 small free bottles of water. Not much outside. Far from most places and cab drivers are all crooks. Would have given 3 stars given location, but doing 4 because of how well maintained it is. Good for a quiet getaway, but east coast beaches I. Thailand are not the best. Location biggest negative.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far and dark
Too far away from everything, the beach in front is not for swimming, no white sand just rocks, no internal telephone to contact room service or front desk, you have to use your cell phone. Limited food menu, dark rooms, horrible pillows and bedding. Too noisy.
Stayed 3 nights in Dec 2018

10/10 Excellent

Erfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Lavelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars
Fabulous stay, beautiful property
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

It's a resort style.
It's not close to anything within walking distance, such as beach, market or eating area. Taxi flat rate 200 THB within in Rawai area,
Stayed 2 nights in Sep 2018

10/10 Excellent

mark

Very nice all around. Clean and peaceful great food and pool
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort, close to many other beaches in the area. The staff were friendly and helpful.
Stayed 4 nights in Aug 2018

8/10 Good

maarten

Liked: Staff & service
Stayed 1 night in Aug 2018

10/10 Excellent

JL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very welcoming and helpful. The breakfast every morning was AMAZING. Our room exceeded our expectations. The pool is beautiful with a great ocean view, and the resort isn’t far from many other great places, like Nai Harn Beach.
Stayed 5 nights in Jun 2018

8/10 Good

Roger, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay but found the air con for the room a little too humid. Next time we'll book a room with a balcony. Staff were really good and the breakfasts were excellent. Food generally was very good. The foot massages were also excellent
Stayed 5 nights in Jun 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and helpful staff, arrogant manager
Awesome and lovely staff, terrible, arrogant and rude manager. He is a very entitled westerner and as I have heard, he doesn't treat his employees very well. Hope he will not harass them because of what I just said. He forced me to leave the pool immediately with a very arrogant tone to tie my dog to a single spot during the whole day when it was 33° outside, because he was going around the pool, not doing anything bad. just few meters away from me and I watched him the whole time. It's a pomeranian so a tea cup sized dog. very quiet and friendly. Chose this place for stating that it's a dog friendly place. Definitely not a dog friendly place when the manager is around. when he isn't, the staff will do anything for you to make you happy and let my dog enjoy his stay freely as I have expected since I paid so much for this visit just to spend quality time with my dog on my birthday. Would not advice to go there with your pet, because you cannot expect that the manager won't be around all the time. the manager should realise that dog friendly means being friendly to dogs. He looks like he doesn't care about his visitors and speaks in a very rude matter. Apartment was beautiful though, and I cannot say how much I love the rest of the staff on this place. By the way, don't go there if you want to spend time on a beach. I would not even consider it a beach.
Stayed 3 nights in May 2018