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Reviews of Sugar Marina Hotel - ART - Karon Beach

4 out of 5
Sugar Marina Hotel - ART - Karon Beach
542/1 Patak Road, Karon Beach, Muang, Karon, Phuket

Reviews

8.2

Very Good

Rating 10 - Excellent. 173 out of 558 reviews" "
Rating 8 - Good. 272 out of 558 reviews" "
Rating 6 - Okay. 82 out of 558 reviews" "
Rating 4 - Poor. 16 out of 558 reviews" "
Rating 2 - Terrible. 15 out of 558 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The e dining was great D R one of the staff members was great him and the kitchen staff was great I look forward to dining again soon🙂
Stayed 7 nights in Jul 2023
Response from Sales on Aug 13, 2023
Dear Riccardo,Thank you for your positive feedback! We're delighted that you enjoyed our dining experience, especially with the assistance of D R and our kitchen staff. We can't wait to welcome you back for another enjoyable meal soon.Sugar Marina Team

6/10 Okay

Waylen

Liked: Staff & service
If you're on a budget this place is ok. It's a bit dated, my room smelled really bad like mould. It was relatively clean. Internet wasn't the best. Pillows were pretty good. Air Con with remote was good. Personally I would rather stay at a more cleaner and modern place and won't stay here again.
Stayed 1 night in Jun 2023
Response from Sales on Jul 20, 2023
Dear Waylen,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address the issues you mentioned to improve our services. We hope you'll consider giving us another chance in the future, and we'll strive to provide a better experience next time. If you have any further suggestions or concerns, please feel free to contact us directly.Sugar Marina Team

8/10 Good

Win Ei

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice for family.
Stayed 2 nights in Apr 2023
Response from Sales on Apr 24, 2023
Dear Win Ei,Thank you for taking the time to leave such a positive review about your recent stay with us! We're thrilled to hear that you found our room accommodations suitable for your family's needs.We take pride in providing comfortable and spacious rooms for our guests, and we're delighted that we were able to meet your expectations. Our team works hard every day to ensure that our guests have a wonderful experience, and we're glad that we could contribute to your family's enjoyable stay.Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you and your family back on your next visit!Best regards,Sugar Marina Team

6/10 Okay

Louisa

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Just OK.. Could be better
Hotel was pretty average.. But clean. Breakfast staff, seemed very unhappy. Normally Thai people are so lovely, the girls working in the restaurant didn't even greet us each day. The waiting staff need to improve.
Stayed 5 nights in May 2022

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful place, staff extremely nice friendly and helpful with everything. Very clean and strict with covid measures which was reassuring. Room was spacious and kept to a good standard like everything else
Stayed 10 nights in Mar 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in perfect location for Beach
Amazing location and very stylish decoration as described. Excellent Wi-Fi too.
Stayed 3 nights in Jan 2022

8/10 Good

Hjalmur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel
Stayed 2 nights in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel Staff are brilliant You could I’d ask for more from a hotel It’s few miners walk from beach and night life
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 18 nights in Sep 2019

8/10 Good

Kathy

Liked: Room comfort
Stayed 10 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were disappointed in our choice to stay here. There are two long pools at this hotel, which we were excited to use. The pools themselves were not kept clean. There was a a garbage bag floating in it all day the last day we were there and it needed daily cleaning of leaves and such. The pool deck tile was filthy. I never saw anyone washing it off. Old bandaids, spills and dirt stuck to it. The stair well was only cleaned once when we were there for 6 days. A huge hair ball sat on the steps until the last day it was finally gone. Spills and dirt on them as well. The room linens were clean, but furniture and wood door and trim definitely tired. The floors were not swept at cleaning so sand and grit on them. Mold in the grout in the shower. I asked maid to bleach it, but it never happened. My sons room had centipedes and earwigs. The room cleaning was hit and miss. You can hear everything said in people’s rooms as you walk by. Very flimsy doors. I liked the big sliding door that led right out to the pool from our room. The breakfast was a big variety, but not to my liking. I asked the egg cook if I could have two eggs over medium and she grudgingly cooked them. There was a plate of sunny side up ones she kept trying to get me to take. The rest of the restaurant staff were friendly though. The front desk staff was polite but not memorable. Nothing out of their way. There is only one elevator in main building.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an exelent stay. The hitel staff was very helpfull
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pool access room. I would highly recommend getting a pool access room (in fact that is the only room I would hire). Everything was lovely and clean and modern. Pool was beautiful. Position of hotel was not beachfront but across the road. Perfect. In my view it was in the best position on Karon Beach! It was also close to lots of restaurants and shops (with a number of 7/11s very close by) The buffet breakfast was big and lovely. My only complaint would be that the food was often a bit cold. If the food was a bit hotter it would be excellent. I would highly recommend this hotel and would stay here again if holidaying back at Karon. The value of this hotel was unbeatable.
Stayed 3 nights in Oct 2019

10/10 Excellent

Kelly, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean, near to the sea! Terrific! Sunset view!
Stayed 4 nights in Jul 2019

6/10 Okay

Tony

Traveled with family
Disliked: Cleanliness
Breakfast ok. Shower water flow no so good, sound proof no good
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well situated walkable to beach and great eating out options
Stayed 1 night in Sep 2019

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient location, great price
The hotel was very comfortable and clean. Staff was super friendly and accommodating. Room service was delicious, pool was great for families, and it's very close to the beach.
Stayed 6 nights in Sep 2019

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok, they need just need to put more than 1 roll of toilet paper in rooms. Having no restaurant to go to at night was a bumber as you don't always feel like walking the streets. Apart from that they were good.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Close to the beach and shopping street! Plenty of eatery’s. Breakfast was good plenty of variety.
Stayed 3 nights in Aug 2019

8/10 Good

Suhainie

Liked: Cleanliness, staff & service, amenities
Pros: location was good. Surrounded with many shops. And it's walking distance to karon beach. Big clean room. Neat and tidy. WiFi is strong. But it will sometimes logged off by itself. Love the concept of the hotel.. Very artsy fartsy! Cons: The bed feels like twin bed combined into one. Pillow too soft for me. it's noisy with loud bands nearby the hotel during night time. You can hear it especially if your room is near the roadside. Room door is a little too thin. Can hear noises outside your door. It's sad that my room doesn't have view. It's facing another rooms. Balcony in my room is not wide as compared to the one opposite. It has table and chairs and clothes rack at their balcony. Aircon sometimes inconsistent. The downside is the hotel is a smoke free property. They have designated smoking area near the lobby. Overall its a good stay! I feel safe around the area. Probably would come back to stay. Because its so convenient.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to beach and shopping. Older hotel but the rooms are done up nicely. Only annoyance was the very small bathroom (little room for bathroom stuff). In the end had to keep most outside bathroom. Pool was ok - not really good or good location. Reflected age of facilities. Breakfast was the high point. Very nice with lots of choice. Service was good as well.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Location and Comfortable Quiet and Buffet is good . Shuttle bus stop near Hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. Staff went out of the way to ensure that our stay was comfortable. However, the TV reception and WiFi can be improved.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
No wardrobe in room, Room appeared much smaller than internet photo.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great place very clean and safe with lots of dinings
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art work was fantastic. Had a pleasant stay. Air-con was not working properly.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is overrated. Looks more like a motel 6. A little bad smell inside. Bathroom inconveniently placed inside of a room. We had to bother the guys inside that room to get into bathroom. Reception didn't speak english. The placed is advertised as a resort but is not really a resort. Just an ugly motel
Stayed 2 nights in May 2019

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & Price suited us .
loved how close it was to everything there was to do in Karon .Price was great . Included breakfast was all we could want ,with great variety ,made for a great start to the day.,only small note is to maybe have some kind of heating to keep the fried eggs & omelettes warm. Family of 5 siblings using 2 rooms ,were put together as requested ,had no problems with either rooms.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comforts facilities very close to Karon beach and lots of dining options
Stayed 1 night in May 2019

8/10 Good

Kari, Ontario, Canada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were very friendly and always greeted you with a smile. They were always very helpful when you approached them with a question. The pool was very clean and fantastic even though we only used it once. The breakfast selection was both delicious and great!! Would definitely stay here again. Very conveniently located a couple minute walk from the beach.
Stayed 13 nights in Apr 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 😁
We are very pleased with everything about this hotel. The room and bed were very comfortable. Nice and quiet with a sea view. Breakfast was great also. I would definitely stay here again.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Room was not ready when we checked in on time. Hotel Staff ask to wait because they claim of their own busy on that day. We recommend staff must do better than this. Swimming pool is not big like we see in pic and many children playing there.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price with full facilities!!!! So love this
Stayed 2 nights in Apr 2019

8/10 Good

FamilyTravelers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. It is a 3 or4 minute walk from the beach. For some reason I thought it was right on the beach so I was surprised, but I probably just did not read the reviews (or read so many I forgot!!). Anyway, it was super easy to get there whenever we wanted so it wasn't an issue. (By the way, treat yourself to a chair and an umbrella at the beach. Only 100 bhat/day - or about $3 US. Totally worth it.) Check in was fantastic. The guys were super nice and friendly and escorted us up to our rooms. Room temperature was easily adjusted. The beds were firm, but very comfy. We ate a great breakfast everyday and included Western and Thai selections. Our rooms (adjoining for a family of 5) were very large and we had a balcony overlooking the pool. The pool area could be better. It is not lit at night so slightly dangerous as the steps down into the pool are quite large. It is nice to come back to that late evening swim after sunset. My only complaint was that our first morning there, we put the sign on to please make up the room now. When we got back after lunch for a break, it wasn't done. When the housekeeper did come to do it, we asked for 5 minutes so we could get our stuff together and get out. She obviously wasn't happy with us, but she was the only staff member who was ever less than friendly. I would totally stay here again. Loved it.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostile staffs
Good location but hotel staffs were hostile and only interested to talk to you warn about money.
Stayed 3 nights in Mar 2019

6/10 Okay

EUNJIN

Disliked: Cleanliness
Hotel location is perfect but I just hated bathroom condition was bad, sink was really disgusting. Even I asked clean lady to clean up the bathroom proper way....
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2018

8/10 Good

Arild

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

4/10 Poor

Lynne, Australian

Disliked: Staff & service, property conditions & facilities
Room was not what was advertised There was no hot water to bath in No beach veiw drains smells of sewage Staff could not understand English if one did it was very limited English From pictures advertised we though we had booked a luxury motel was no such thing Linen didn't fit bed Two teabags and two coffee given to you daily if you asked for more you didn't get any the next day Was very disappointed would not stay there again
Stayed 11 nights in Oct 2018

10/10 Excellent

Priya, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to beach good friendly staff . Don’t book a taxi tho with the hotel , the driver physically attacked me at the airport during drop off . ( wanting extra tip money ) .
Stayed 8 nights in Oct 2018

8/10 Good

Denys, Caguas, PR

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel to spend night, room was small for three adults. The third guest has no bed, just a sofa to sleep in.
Stayed 2 nights in Sep 2018

8/10 Good

Elly, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the family room
The family room was spacious and comfortable fr my family of 5. Nice view from the room. Only problem is the wifi wasn't strong enough and the pool states closes at 9 but after the sun sets, the pool gets rlly dark with no lights. Everything else was nice.
Stayed 4 nights in Sep 2018

10/10 Excellent

Catheriz, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family!
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach. Quiet. Good, attentive and friendly staff. Not an area for party goers.
Stayed 2 nights in Sep 2018

10/10 Excellent

Nick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good stay at sugar marina art karon
great service - service staff very helpful and pleasant, made our stay very comfortable. hotel was superbly located, just a 2 min walk to the beach. tastefully designed; welcome ice cream served upon check in; free beverages refilled everyday in your room's mini-fridge; picnic mats and beach towels provided in rooms; no shortage of amenities and restaurants in the vicinity. would recommend this restaurant called "Spice House" for air-conditioned indoor seating, good food and service. overall a great experience at sugar marina hotel
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and comfort
Excellent location near the beach, restaurants, shops and massage parlours. Comfortable stay well worth the price, with good breakfast, large double bed, both shower and bath tub, and extras like beach mat and towels for loan, and free drinks and chocolate in fridge.
Stayed 4 nights in Jun 2018