Ratings based on 401 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

overpriced - well below average

Posted May 12, 2017
Room had a leaky air conditioner which would deposit small amounts of water on the floor. After it rained outside random puddles appeared in the room. Towels weren't replaced even after 3 days use. Room was tidy bed was ok to sleep on. However shower screen had what appeared to be years of hard water stains and questionable mould growth on ceiling of bathroom, grout and silicon was a very suspicious off white almost yellow colour. Bathroom was so small I had to go outside to change my mind let alone change clothes. Check in staff super friendly and efficient. Elevators stunk of what I would describe as wet dog smell and it was so overpowering I thought I would be sick. Room cost was about 2,600 baht but I would suggest that a price closer to 500-800 baht would have been fair.
Comment from Hotel Management
Jun 23, 2017 by Julie , Hotel Management
Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! We greatly valued your feedback. Your comment about front office staffs are much appreciated. Please accept our sincerest apology for the flaws you have encountered during your stay in Sugar Palm Grand Hillside. We will certainly addressed all the issues as soon as possible. Best Regards, Julie Romasanta Ferrer Manager in charge Front Office/Sales & Marketing Department
2 out of 5
by A verified traveler from New York

False Amenities and unhelpful staff.

Posted Jan 16, 2017
Pros: Location
Cons: Staff. maintenance (was run down) facilities should have been available.
Location: kata Beach very close.
Just got back and was there Jan 4th -8th Peak Season Fitness Centre/Gym/Sauna/Steam room Not available (apparently under construction) Pool Bar was also closed! Uhnhelpful staff. Would not stay again. Would not recommend to anyone. Plenty other hotels in same area.
3 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Quite average. Maybe my expectation was a bit high.
4 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
It was pitty that my next door (neighbour) could see clearly my balcony, it measns that I could not take a bath during my stay.... disappointing
3 out of 5
for Everyone
by A verified traveler from Australia

Good value for money

Posted Oct 24, 2016 on Wotif
Location: Plenty of shops and restaurants just a short walk. Beach about 5 mins away. Hill is quite steep to walk up, as is access to the higher floors.
This is the third time we have stayed at this hotel. It is in a great location for the beach and entertainment. However, although it is not an old hotel, it is starting to look tired. Needs a facelift. Marks on walls, showers and mirrors not cleaned the best. We had a pool access on the third floor which was great. Breakfast is good. The road up to the hotel is awful now. Once with shops and tailors, is now derelict. Not a good introduction to the hotel. The staff are very friendly and obliging.
4 out of 5
for Everyone
by A verified traveler from istanbul

Great location

Posted Sep 21, 2016
Great location and the easy access to all attraction areas and family friendly accommodation. One thing about the room some of the tovels were teared. Need to change.
4 out of 5
for Families
by A verified traveler from Singapore

not bad

Posted Aug 30, 2016
Pros: location
Cons: more smiles
Location: kata beach
overall is not bad, but housekeeping staff forgot to fill in new drinking water and insisted she did
5 out of 5
for Everyone
by A verified traveler from Geelong, Australia

Lovely staff & views, good location, great value

Posted Aug 1, 2016
Pros: Staff, rooms, views, location, value
Location: Close to shops & restaurants and only a few minutes walk to the beach.
We spent 5 nights at this gem of a hotel. We really could not fault it. Staff went out of their way to assist with requests, in particular Paul and Pear. It was close to shops and restaurants, a few minutes walk to the beach, really quiet at night, and very clean and comfortable. Highly recommended.
4 out of 5
by Ang

Happy stay

Posted Jul 31, 2016 on Hotels
Desk counter Mr Paul is helpful and friendly. Room clean and comfort .convenient location ,short distance to seaside
4 out of 5
by A verified traveler from Seoul, Korea

Good but not perfect hotel

Posted Jul 26, 2016 on Hotels
We enjoyed our stay here, though the hotel wasn't perfect. The room was big, Wi-Fi was strong and breakfast was good but the room was a bit dirty when we got there. The view was nice with a partial view of the sea. TV reception was bad, and when we asked them to fix it, they tried but failed. Oh well. Overall, we would stay here again when in Kata Beach, just hope they fix the problems.