Ratings based on 55 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangalore

Beach stay

Posted Jan 4, 2017
Pros: The setting is nice, overall layout of the garden and rooms
Cons: Room cleaning service. Very late on most days and inconvenient with kids sleep time
Location: Kata beach is south of Karon. Patong beach and market are close by. Day trips to Krabi and Phi Phi are available
Family oriented and just across the road from the sea. The fish, turtle, parrots and rabbits are an easy attraction for kids. Facilities are good. The pizzeria is very good and so is the coffee and dessert place.
Comment from Hotel Management
Jan 7, 2017 by Sorrawis, Hotel Management
Dear Appy, Thank you very much for staying with us recently and for your time in posting your feedback. I am happy to hear that you enjoyed our beautiful gardens, landscapes, room of our resort. However, I am sorry to hear that you experienced an unsatisfactory standard in regards of the room cleaning service. I will certainly be sure to investigate your concerns to find out what happened and of course, I will review your comment with our Housekeeping to ensure that we have improve of the hotel cleaning standard procedures. We appreciate your constructive feedback and constantly strive to improve for future service improvements. We do hope we will have the opportunity to welcome you back again in the future. Kind Regards, Sorrawis Nooprasert, Resident Manager, Thavorn Palm Beach Resort
3 out of 5
by A verified traveler

Not bad but not good

Posted Oct 30, 2016
Location: Near shops and restaurants. Just across the road from Karon Beach.
The room was nice, the grounds nice and the location good but, off and on there was an overwhelming funky smell coming from the sewer or stagnant water or something awful....not sure. I wouldn't return to this hotel because of it.
3 out of 5
by A verified traveler from Miami

Very old hotel but good location

Posted Sep 21, 2016
It's a very old hotel, rooms smelled moldy, although they were clean. It is very well located within Karon Beach though, and has a nice Thai food restaurant on the beach side. Staff was nice, except for the concierge, it seemed like he doesnt work for the hotel, and he tries to sell his own tours, and not real recommendations of what is best price/benefits of different tour offers.
Comment from Hotel Management
Sep 30, 2016 by RM, Hotel Management
Dear Haze, Thank you for your recent review on Expedia.Com and for your constructive feedback. I am happy to hear that you enjoyed our location of the resort and our friendly careservice. I am sorry to read some aspects of your stay did not meet your expectations. Please accept my sincerely apology. We constantly strive to improve our overall guest experience and will guide for future service and products improvements. We do hope we will have the opportunity to welcome you back again in the future. Kind Regards, Sorrawis Nooprasert Resident Manager,Thavorn Palm Beach Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 5, 2016
Pros: Please see above. Rooms were a great size... pool was lovely
Cons: The complex is looking a little bit tired on the outside - needs a paint and general tidy up. Grounds and gardens were nice though.
Location: Location was great, close to markets, nice little township down the way to get our massages and ice creams, chippies and supplies, close to beach
We really enjoyed our stay at your Hotel. The rooms were a fantastic size meaning we all had plenty of space. It was close to everywhere we wanted to go, beach, Patong, markets. There were always tuk tuks close by. The pool was the highlight, the kids loved it there and it was a very clean lovely spot. We loved the 2 pizzas for 1 deal and the cocktails... overall a very pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel in beautiful grounds oposite beach.

Posted Jul 29, 2016
So glad we chose this hotel which was great with a choice of pools in beautiful grounds. Staff friendly & Great location opposite the beautiful Karon beach & can get a taxi anywhere you want to visit . Good restaurants all within walking distance & can recommend the trip to Phi Phi, James Bond, tiger kingdom & elephant trekking
Comment from Hotel Management
Aug 1, 2016 by RM, Hotel Management
Dear Valued Guest, Thank you for sharing your experience. I’m glad to know that you enjoyed our peaceful environment, beautiful ground, pool, friendly service from our staffs and great location of our resort. Our team is very proud to know that the service successfully met your expectations. We wish to see you back to our resort at any season. Warm Regards, Sorrawis Nooprasert Resident Manager, Thavorn Palm Beach Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent gardens and pool choices

Posted Jul 20, 2016
Pros: Easy walk to beach plus lots of markets and restaurants along the beach road.
Cons: We notice they are gradually repainting exterior and interior of guests rooms which were a must.
Location: Right on the beach front. Phuket is quite easy to get around either by car or motorbike - as many tourists do.
Staff here are first class and do all they can to ensureyourstay is enjoyable. We were fortunate enough to be invited guests for dinner one evening - thank you to Janya. Breakfasts are special at Travorn, with various animals on show for guests.
Comment from Hotel Management
by RM, Hotel Management
Dear Mr. Westemer, Many thanks for the high praise about the team and resort. We do appreciate all the comments sharing your experience with us! What we would like to see the most is our guest enjoying their stay with us. The team is very proud to hear they have made a positive impression that they are delivered the services to making you stay a memorable one. We’re glad to know that you enjoyed the variety of food available at our breakfast buffet, various animals on show in our garden and friendly service from our team, especially Ms. Janya, Room Division Manager. I will surely pass on this to her and the team as it will serve as an encouragement to continue to maintain a high standard for all guests. We'd love to welcome you back again in the near future. Kind Regards, Sorrawis Nooprasert Resident Manager, Thavorn Palm Beach Resort
1 out of 5
by A verified traveler from hertford england

shabby

Posted Jun 6, 2016
The hotel was more like a 2 star . Worse hotel we stayed in . Needs a lot of work done to it to bring it up to speck .
Comment from Hotel Management
Jun 14, 2016 by GM, Hotel Management
Dear Dean, Thank you for your review. We are terrible sorry to learn that you left with a negative impression of the hotel. Please accept my sincerely apology. We constantly strive to improve our overall guest experience and will use your feedback to guide future products and services improvements. We do hope we will have the opportunity to welcome you back again in the future. Kind Regards, Sorrawis Nooprasert Resident Manager Thavorn Palm Beach Resort
3 out of 5
by A verified traveler

Posted Jun 1, 2016
Nice staff, but the place is very dated. The pools are great. The mattresses definitely need an upgrade
Comment from Hotel Management
Jun 6, 2016 by GM, Hotel Management
Dear Traveler, Thank you for your recent review on Expedia and for your constructive feedback. I am happy to hear that you enjoyed our friendly service and amazing pool in our resort. However, I'm terribly sorry for an inconvenience caused to your negative pointed and will use your feedback to guide future service improvements in our product and facilities in the resort. We do hope we will have the opportunity to welcome you back again in the future and that we will exceed your expectations. Kind Regards, Sorrawis Nooprasert Resident Manager Thavorn palm Beach Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from thailand

The hotel like nature area and peaceful.

Posted Dec 16, 2015
The thai hotel style and very relaxing. It is comfotable for take a relax with nature and tropical. Some of hotel beachfront look like this. Staff very friendly and warm welcome. Just walk 5 minute to beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice Hotel, friendly staff in front of the beach

Posted Oct 29, 2015
I highly recommend this hotel, staff very friendly, good restaurants especially tai restaurant..awesome gardens and lot of things to do with children, near the beach and very well located...loved this hotel