Ratings based on 210 Verified Reviews

3.3 out of 5
56% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 15, 2017
Poor management. We booked superior room but were initially provided with small room. Upon checking with the staff again, we were then mived to superior room
Comment from Hotel Management
Apr 18, 2017 by Management team, Hotel Management
Dear Our Valued Guest First of all, thank you so much for sharing your feedback with us and truly sorry for any inconvenience occurred during your stay. We are pleased to inform that our superior room will be started at 30 Sq.M. with full amenities and private balconies in every rooms. If there is any assistance or requirement, please feel free to contract our front office staff 24 hours. Best regard Management team
1 out of 5
by A verified traveler

terrible

Posted Apr 13, 2017
this is not a hotel not even a motel . even one star is more for this . terrible place dont waste your valuable time .
Comment from Hotel Management
Apr 20, 2017 by Management team, Hotel Management
Dear Our Valued Guest Greeting from The ASHLEE Patong Hotel We are truly sorry to hear that your expectation isn't reached with our facilities and services. Please give us an opportunity to explain. For the view from the room, the hotel provides both city and mountain view as we have totally 4 buildings, the views will not be guaranteed and it is subject to room available. By the way, thank you so much for sharing your feedback to us and all comments are our prior to fix and improve our standard. Best regard, Management team
1 out of 5
by A verified traveler

terrible

Posted Apr 13, 2017
dont waste your time and money on this . very rude staff and manager . hotel seems like an attacked place . terrible . believe me the pictures you see is faaaar different from the real thing . hotel view is like a garbage place . check the photos . booked 6 nights there and couldnt stay more than just 1 night .
Comment from Hotel Management
Apr 18, 2017 by Management team, Hotel Management
Dear Our Valued Guest Greeting from The ASHLEE Plaza Patong Hotel & Spa First of all, we are pleased to say apologize for any inconvenience occurred during your stay and sorry to hear that our facilities and services do not reach to your expectation. We are please to inform you that our hotel is City hotel with 3 buildings. The view will not be guaranteed as the room will be subject to the availability on that day. (City and Mountain view). For the staffs, we are really appreciated that your share your feedback to us as the service-minded point is our fist priority that we have to improve and fix it immediately making sure that all guests get comfortable and convenience stay with us Best regard, Management Team
2 out of 5
by A verified traveler

Not very happy

Posted Apr 10, 2017
The hotel double booked our room so we were down graded to a different room with no refund, which was disappointing as we were on our honeymoon and wanted to treat ourselves to a nice room. then in the room we did get the bed was so uncomfortable my partner and I didn't sleep well and woke up sore every day. Also no room service or mini bar as advertised.
1 out of 5
by A verified traveler

Not even close to a 4 star hotel..

Posted Apr 4, 2017
The internet was extremely useless, the tv barely worked at all, it was so fuzzy you could not use it. The pool in our building was not available to use (this would have been nice to know prior since we booked a superior suite and Phuket is extremely hot). The room was very average with a very hard bed. 1-2 stars MAX (I also tripped on an unsigned step coming out of the lobby restroom and ripped my toe nail off, staff just looked and did not want to try help as I was very upset)
Comment from Hotel Management
Apr 20, 2017 by Management team, Hotel Management
Dear Our Valued Guest Good day from Patong Beach, Phuket Thank you so much for sharing your feedback to us and we are deeply sorry for any uncomfortable situations occurred during your stay. First of all, as concerning of guest security that is very important to our hotel, one swimming pool has been closed to do some maintenance and make sure that all guests serves with full safety facilities (the guests are able to access to other 3 swimming pools on rooftops). Our hotel provides standard room size starting at 30 Sq.m. superior rooms with balconies and full amenities. Due to the service standard, it is our prior topic that we have to focus and improve in the furure For a case of our room condition is not ready to serve to the guest, please do not hesitate to contract our 24 hours front staff. Best regard Management team
3 out of 5
Recommended
for Other
by A verified traveler from Los Angeles

Super close to the beach. Great location.

Posted Mar 23, 2017
Pros: The Location.
Cons: Cleaner rooms. New bedding.
Location: Walking distance to the beach, restaurants, and streetfood market.
Great location. No frills. Good for budget travelers or young people in groups who care more about the beach and the nightlife and won't be spending too much time in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

spacious and nice to stay in

Posted Mar 13, 2017
Pros: location, staff, ambience
Location: beach and night life is nearby, all within walking distance and about 15-20min walk.
it's spacious with a balcony and there's a night market just downstairs so it was very easy to explore around. It's also a walking distance to the beach (~15min) and the various bars around the place, and the mall is about a 15min walk as well. It was a very pleasant stay albeit the do not disturb button not working as we preferred to not have housekeeping but it's a small matter. might have blackouts too if there's a storm; we experienced that during the first night but there's a flashlight provided in the room in case this happens.
3 out of 5
Recommended
for Everyone
by A verified traveler from K

Good value for money

Posted Mar 9, 2017
Staff friendly but don't speak much English. Hotel pretty clean. 10-15min walk to Bangla Rd & 5-10min walk to beach. Has local market in same block & great local food......cheap & drinks cheap too
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel

Posted Mar 7, 2017
Nice and comfortable, easy access to all places such as food, shopping & beach.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable hotel away from the crowds

Posted Mar 4, 2017
I had a pleasant stay. The room was spacious but faced the noisy front of the hotel where there's a bike rental. If you are sensitive ask for rooms facing away from the share. Room had a laptop sized safe which was good. The breakfast was extremely basic but there are plenty good alternatives close by. Overall a pleasant stay.