Ratings based on 1,036 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Singapore

For the price you will get much better nearby

Posted Apr 10, 2017
Location was handy. Rooms were pretty good too but service was really, really poor. Staff were largely disinterested from check-in to departure. For our five days we spent there we just did our best to avoid the Ill feeling and made sure it didn't affect our great holiday and fun in Patong. Room was rarely tidied until late in the afternoon (5 pm) on any given day which meant we were without the basics most days. Rooms were stocked with barest minimum. The one day we did call to request room to be replenished after an outing and wanted to get two towels and some basics it was around 2 pm in afternoon. We were told ok by desk so went for walk but returned two hours later to find it had been unattended. Someone walked by and we had to challenge them to assist us as it was 5 pm. So it seemed like service requests were not a high prioroty by management and staff at desk were just disinterested. More obvious instances were like at breakfast that wasn't cheap and we would ask for some milk for coffee and get pointed by waitress to an empty milk container before she walked off without raising a glance to see how we got on. Yep. That's sort of it. We looked at each other and couldn't help but laugh at how bad the service was. That sort of typifies the Ill feeling and disinterest /lousy attention we received. So different than the other hotels of same price. (Chanalai gardens resort is much better) I should have taken photos of these things to share. Wish I did now.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to everything

Posted Apr 4, 2017
The room was very spacious and super clean. The shower worked well and the water didn't stink, no mold and overall clean. The bed and pillows were comfy. The breakfast buffet had lots of options and wasn't that bad. Check in went smoothly, brought you a Nice cold cloth and fresh juice. The bell boy brought luggage to the room and showed us how to use everything. Everyone was super friendly and would recommend. Super close walk to Bangla road but you don't hear all the noise in your room at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Great hotel near beach and party area!

Posted Mar 31, 2017
We loved our stay here. The staff were excellent and changed the Thai cooking lesson for food we actually wanted to cook. Room was super clean and pool and pool bar and staff were great fun. Probably not great for families. There was a bad rain storm that flooded our balcony of the pool view room while we were out of the hotel. Water got under the door and into the room. When we got back they were all over the room and sorting the water. An hour later we were sent up a complimentary fruit basket as an apology and the next day got upgraded to a room with pool access. Spa facilities were very good and food was very nice. Only 5min walk to the beach and less than that to Bangla road (main party street). Would love to go back here again to say hi to T and Jae on the pool bar, and for everything else. Thanks to all the guys for a great trip!
1 out of 5
by A verified traveler from Canada

Hotel with a great location but HORRIBLE staff!

Posted Mar 29, 2017
Pros: Nothing.
Cons: Fire the entire front office staff and hire the friendly people of Thailand that we have come accustomed to.
The hotel has one thing only going for it .. its location. Other than that everything else is disappointing. The front office are a total nightmare. You are literally made to feel like you are being done a favor by staying there. The odd part is that we were staying in a Deluxe Jacuzzi room (their second most expensive room); I can't even imagine how they treat guests staying in cheaper rooms. A special mention goes to Jim who is by far in my travels to over 30 countries and 100s of hotels has to be the uncontested worst front office staff ever. Her negative attitude also affected the staff around her. The Deluxe Jacuzzi room was not worth the money as it overlooked a wall with construction right in front of us. We tried to switch to a cheaper room overlooking the pool forfeiting any refund the hotel would pay us but Jim would not be bothered to help us and in turn missing an opportunity to save the hotel some money. Breakfast was dismal to say the least. The rooftop lounge was advertised incorrectly as offering a buy one get one free during happy hour which was not honoured. Fights broke out every night we were there and were not handled in a timely fashion by security. We woke up one night to a woman screaming at the top of her lungs "HELP" only to be addressed by security over an hour later. As this is my 3rd time in Phuket and my 5th time in Thailand, I can safely say this is the worst experience we ever had. It's a shame that the Kee dented our perfect image of Thailand.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles usa

Best location on Patong beach

Posted Mar 21, 2017
1 min from bangalo road. 1 min from beach . Nice hotel. Goodbreakfast . Not high class , but very modern and 4+
Comment from Hotel Management
Mar 27, 2017 by Samatchaya, Hotel Management
Dear Inna, Thanks for staying with us. We appreciate your feedback! Best Reagrds, The management team
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice modern hotel. Perfect location

Posted Mar 13, 2017
Met by friendly staff at reception. Impressed by a well designed modern hotel perfectly located close to beach and party strip. Will definately be stayingvthere again.
Comment from Hotel Management
Mar 16, 2017 by Samatchaya, Hotel Management
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Best Regards, The Kee Resort Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend to friends trip and group trip

Posted Mar 9, 2017
It was our second time stay. Close to beach, bars and department. Hotel staff was very kind and friendly. There are pool bar and rooftop bar. I love both. We had a great time there. Thank you
Comment from Hotel Management
Mar 13, 2017 by Samatchaya, Hotel Management
Dear Sayaka, Thanks for staying with us. We appreciate your feedback! Best Regards, The Kee Resort Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel and staff.

Posted Mar 8, 2017
Pros: The staff (especially May and the front desk staff). The location is the best in Patong.
Cons: Breakfast is still the best around but the selections are fewer then in previous years.
Location: Perfect location. A block from the beaches and next to Patong nightlife.
This is our 5th year staying at this hotel. It has a staff that is very welcoming and 2nd to none. It is in an excellent location (close to the beach and nightlife). Some rooms can be noisy if they are the ones closest to Bangla road however if you are a night person this is not much of a problem. I will be back at this hotel next year.
Comment from Hotel Management
Mar 10, 2017 by Samatchaya, Hotel Management
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Best Regards, The Kee Resort Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Awesome Hotel

Posted Mar 1, 2017
Pros: Clean and modern.
Location: Close to the beach and the mall, Most importantly the best bar on Bangla Road, Patrick Bar, is just down the street!
Cab pickup arranged via the hotel worked great, nice staff at the check in. All the Hotel staff were great. Good food in the restaurant, awesome views from the Sky Lounge.
Comment from Hotel Management
Mar 2, 2017 by Samatchaya, Hotel Management
Dear Camilla, Thanks for staying with us. We appreciate your feedback! Best Regards, The Kee Resort Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

An amazing hotel that is very central

Posted Feb 27, 2017
Stay for four nights Nd could not fault a thing. Very central to main Beach, Bangla road and major shopping centre.
Comment from Hotel Management
Mar 1, 2017 by Samatchaya, Hotel Management
Dear Brett, Thanks for staying with us. We appreciate your feedback! Best Regards,