Ratings based on 960 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Australia

DON'T DISREGARD THIS REVIEW! Waste of money!

Posted Jan 16, 2017
Pros: Unfortunately, absolutely nothing. Couldn't wait to return home to a soft, comfortable mattress and decent air con. The beds are so hard it hurts.
Cons: Management and reception staff's service. Total lack of respect! I said we were ripped off and the manager said 'never mind we have more customers'
Location: Noisy nightlife with plenty of strip clubs/gay bars. Certainly not nice for a romantic trip or family hol. 3 star hotel at a push. Stay at Novotel.
1) Despite requesting a room away from the main street when we booked, we were put in a room facing a very noisy bar and this was meant to be the nicer “Royal Wing”. The music was so loud we couldn’t sleep. The next day we asked to move and were told the Royal Wing had no quiet rooms as they all face the bar. We were given two options - either downgrade to the Paradise Wing (but would NOT be reimbursed additional costs we’d already paid online) or pay an extra fee per night for the “Deluxe Wing”. We were shown the cheaper room and it was terrible quality 2) We felt forced to upgrade. Our new room however had a speaker in the roof directly outside the door. We endured the same song waking us up at 7am each day. I asked reception staff if the volume could be lowered. The manager was incredibly rude saying it was already low. I explained we’d paid more for this room and not all had speakers outside. He said ‘you are a problem here’, which I was astonished by. He even had the nerve to add, ‘I can turn music up louder if you’d like that’. I've never experienced such foul, childish behaviour 3) Construction work with a concrete jackhammer occurred twice next to pool without warning 5) Paying the room balance at checkout, we were accused of using a condom from the mini bar. We were highly embarrassed! After disputing it, it miraculously appeared! This could seem like a simple error, however we witnessed two other couples accused of taking items they hadn’t then they "found them"
Comment from Hotel Management
Jan 18, 2017 by Operation Manager, Hotel Management
Dear Nick,Thank you for writing your review about recent stay in our hotel.On behalf of all team,we would like to say sorry for all inconveniences during your stay.Its unacceptable and not our real level of service.In your case,our front desk staff tried to help you as much as possible,but the way of behavior,of course,inadmissible.All needed measures will be taken to avoid this kind of moments in the future.The Guest's satisfaction is our priority and it will be always like that.We will work hard to increase our level of hospitality and we hope to have a chance see one day again in our hotel.Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Hotel locate in the popular street. Room nice

Posted Jan 12, 2017
Nice room and breakfast which is locate near popular street of Bangla street. Check in provided two complimentary drink at the lobby lounge. Convenient for the reach of any restaurant and shopping mall nearby.
Comment from Hotel Management
Jan 15, 2017 by Operation Manager, Hotel Management
Dear Adrienne Foong,Thank you for sharing your review.Nice to hear your stay was comfortable and full of fun.We hope to see back again.Best Regards
2 out of 5
by A verified traveler

good location but noisy hotel

Posted Jan 11, 2017
We requested a double bed but was given a two single bed room which was frustrating when I was on holiday with my partner. Hotel was in a good location but if your staying on the lower floors like we was there is a lot of noise from inside and outside. Wouldn't stay back in this hotel.
Comment from Hotel Management
Jan 15, 2017 by Operation Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback.We are sorry for all inconveniences during your stay.IN any occasion you could request high floor rooms,our front desk team always on alert to help.We hope you will give us chance to serve you again.
2 out of 5
by A verified traveler from Sydney, Australia

Cheap and nasty Hotel

Posted Jan 8, 2017
Kids Club. Only a very small play area, not easy to find. Swimming pool was good, but a little slippery in parts. Deluxe room, had a separate shower.
Comment from Hotel Management
Jan 15, 2017 by Operation Manager, Hotel Management
Dear Chris,Thank you for staying with us.Its sad to hear area of our kids club area seems small.You are right about slipper parts of pool and its normal,because of the water and all guests have to be careful.Its good to know you liked our deluxe room and we hope you will come to join our hotel on next trip.Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Pros: Location
Cons: Softer beds
Great stay close to every thing great staff. Breakfast was good.
Comment from Hotel Management
Jan 17, 2017 by Operation Manager, Hotel Management
Dear Guest,Thank you for giving us high rates.Its wonderful to know you enjoyed our hotel and we wish to see you back soon.
1 out of 5
by A verified traveler

中心地に近いですがスタッフが最悪です

Posted Dec 31, 2016
中心地に近く、ビーチにも5分程度でアクセスできるため、ナイトライフを楽しみたいのであれば良いのかもしれません。 フロントスタッフは多くは、感じが良くも悪くもありませんが、マネージャーの男性の対応は今まで滞在したホテルの中でも、最悪でした。精算時に飲んでいない飲み物の請求をされ、飲んでいないことを伝えると、ため息混じりに、飲んだ記録があると言われ、いつの記録か聞くと、確認すると散々待たされました。時間が無駄になるので、大した金額でもなかったので、結局払ってチェックアウトをしましたが、感じがとても悪かったです。
Comment from Hotel Management
Jan 17, 2017 by Operation Manager, Hotel Management
Dear Guest,We are sorry for issues during check out process.After we speak with manager the situation seems funny little bit.Our manger would like to offer you a complimentary drink,but because of absence of Japanese language its was difficult to explain.Anyway, we are deeply sorry for hurt your feelings and we hope you will give us chance welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel -close to the beach, restaurants etc

Posted Dec 26, 2016
Spotlessly clean, well maintained and the breakfast was really nice. We were in the Royal Wing so there was no sea view but we had fun - group of 12 people on a company retreat
Comment from Hotel Management
Feb 24, 2017 by Operation Manager, Hotel Management
Dear Vijay,Its wonderful to host all our group in our hotel.We are happy to make your stay comfortable and joyful.Hope to see back again in the future.Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near to shopping Centre, Bangla street

Posted Dec 6, 2016
Good and convenient hotel. Close to shopping Centre and Bangla road.
Comment from Hotel Management
Dec 9, 2016 by Operation Manager, Hotel Management
Dear Guest,Thank you for being with us and sharing your comments.We hope to continue make you happy in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Had a pleasant time at this hotel. Pool is nice. Close to the beach. It is in the middle of the gay area, so just be aware of that before you book.
Comment from Hotel Management
Feb 23, 2017 by Jenny, Hotel Management
Thank you for choosing to stay with us. We glad that you had a great time here. From the hotel to the beach, it will take around 10 minute-walk. Also we provide the shuttle bus from hotel to beach hourly from 9.00 AM - 4.00 PM . We look forward to serving you again in the future. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Lovely hotel in good location

Posted Nov 25, 2016 on Lastminute
Pros: Pool service was personal, as was reception and all food service was prompt and delicious.
Cons: Door service could be improved whereas staff could open them for you rather than stand around.
Location: Location was great, healthy walking distance to the beach and not far from the action.
Staff, food, rooms, service and pool were great, not to mention happy hour at the SkyBar with fabulous views. I would stay again. I was there 14 days and no complaints. My room was spotless...every day!
Comment from Hotel Management
Nov 27, 2016 by Operation Manager, Hotel Management
Dear Jo,Thank you for your kind review about our hotel.It was pleasure for us to host you and make you feel happy.All our team wish to welcome you back again on your next trip to Thailand. P.S.Your new tatoo is really nice!