Ratings based on 186 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Costa Rica

Better hotels around with better ir similar prices

Posted Jan 13, 2017
Little old and regular service, we sea better hotels around
Comment from Hotel Management
Jan 14, 2017 by The Surin Phuket, Hotel Management
Dear Nella, Thank you for choosing The Surin as your preferred getaway in Phuket and the time you have taken to share the insights of your stay. We are obviously naturally disappointed that we could not meet your expectations overall. While we strive to pamper every guest with the service excellence we are known for it seems that we fell short in your case and please accept our sincere apologies for any inconvenience this may have caused. Hopefully we may be given the chance to host your stay once again and proof that we can do better. Meanwhile I am wishing you all the best. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
Recommended
for Couples
by A verified traveler from Tel Aviv

A beautiful luxurious hotel near the beach

Posted Dec 4, 2016
Location: Around the hotel there are small villages which offer massage, nice places to eat and drink, some shopping options etc. we reccomend renting a bike
Everything about The Surin Hotel was splendid. From the moment we arrived till the moment we left, the staff did everything in it's power to make us feel like royals. The room was spotless and beautiful, the bed very comfy. Yes, there are a lot of stairs, but we didn't mind it too much. The pool area and beach were always clean, and the service at the restaurants and bars at the hotel was perfect. I would defintley stay here again....
Comment from Hotel Management
Dec 7, 2016 by Resort Manager, Hotel Management
Dear Tamar, Thank you very much indeed for this beautiful review and we are delighted to read that you had a memorable time at our hotel. Your kind compliments in regards to our employees and services provided are much appreciated and will be shared with the entire team. We are looking forward to welcoming you back in the hopefully not too distant future. All the best, Manuel Mandaglio Resort Manager The Surin Phuket
4 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your visit at The Surin Phuket and we are glad to know that you seemed to have a enjoyable stay overall. Hopefully we may welcoming you back in the not too distant future. All the best, Manuel Mandaglio Resort Manager The Surin Phuket
4 out of 5
by A verified traveler

Beautiful hotel grounds

Posted Sep 30, 2016 on Hotels
Beautiful hotel grounds, you can always see the beach and hear the waves. Rooms are very nice. Yes steps are a problem but there's always a buggy ready at the lobby to take you to the room and never more than a couple of minutes when you call for one. Breakfast was great, big selection. The problem for me was the service; we asked for recommendations for a Phi Phi islands boat trip and they insisted on only using their "recommendations" which turned out to be a disaster. Similarly when I asked about a restaurant I had looked up, they said it wasn't in their "recommendations". I had 2 incidents with late service but in fairness they apologised and made it up.
Comment from Hotel Management
Oct 2, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing The Surin Phuket as your preferred "home away from home" and it was a pleasure to have you as our guest. We are glad to read that you had a pleasant stay overall and your kind words about our property are much appreciated. The team at the reception are briefed to recommend the tour companies we have personally inspected in terms of standards and international safety regulations. As mentioned earlier in my email, we do apologize for the unfortunate incident with the broken speed boat engine. Yet I would like to highlight that the tour company had the situation at all times under control and we hope you liked the compensation they have provided to all the passengers. We hope we may welcoming you back in the not too distant future! Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Staff and Food

Posted Aug 30, 2016
This is our second time to the Surin and we loved it. The beach is gorgeous and quiet. The waves are amazing to jump in and ride all day. The food was spectacular and don't miss the buffet breakfast. Above all else, the staff are so kind and so attentive. My only suggestion to the Surin is to upgrade their beds and duvets.
Comment from Hotel Management
Sep 2, 2016 by The Surin Phuket, Hotel Management
Dear Valued Guest, Thank you for your recent visit and continuous support! We are very glad to read that you had a great stay overall. Your kind comments regarding our employees are much appreciated and will gladly be shared with our entire team. Since the breakfast sets the tone of the day, we place strong emphasize on a diverse selection of all-time favorites and healthy options. Many of our breakfast items are homemade and to round up the variety there are ten "made to order" dishes available ranging from Eggs Benedict over gluten-free pancakes and Asian dishes. We look forward to the pleasure of welcoming you back during your next visit to Phuket! All the best, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply awesome

Posted Aug 23, 2016
Private long beach. Nice and quiet. Great landscape. Scrumptious breakfast. Warm, friendly, polite and courteous staffs. Comfortable and lovely room and bathroom. Although it could do with some maintenance work here and there. Love the inroom coffee! Most comfortable bed and pillows. Wonderful Spa experience. Highly recommended. Will be my choice of hotel next time I am in Phuket for sure.
Comment from Hotel Management
Aug 26, 2016 by The Surin Phuket, Hotel Management
Dear Alexander, A big thank you for the time you have taken to share this wonderful review with other travelers on Expedia. We are delighted to know that the stay lived up to your expectations. Many of our breakfast items are homemade such as all the breads and pastries, juices, jams, marinated salmon, and so on. The culinary team will certainly be happy to know that you enjoyed their creations. We are looking forward to the pleasure to welcoming you back in the hopefully not too distant future! Meanwhile I am sending you best wishes on behalf of the entire team. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by Elaine

Wonderful beachfront resort in Phuket

Posted Aug 18, 2016 on Hotels
Wonderful stay at the Surin! The cottage was spacious, comfortable and the view was incredible. And the staff truly went above and beyond to ensure I was comfortable at all times during my stay! I spent most of my time relaxing on the beach, so I didn't really experience the surrounding area, but it was a perfect resort experience. The food was delicious and they had the most gorgeous pool I've ever seen!
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear Elaine, What a wonderful review, thank you very much indeed for sharing the insights of your stay with other travelers. We are very happy to know that you had a memorable time at our resort. Your kind compliments about our associates are much appreciated and will gladly be shared with the entire team! We hope we may welcoming you back in the not too distant future! Meanwhile we are wishing you all the best. Sincerely, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by Filippo from singapore

Amazing place and friendly staff.

Posted Aug 8, 2016 on Hotels
after a small misunderstanding on the car pick up ( we requested the baby car seat, but the driver forgot, anyway they solve the problem very quickly), the stay was great, staff, place, resort and also the food very good. They might need to look a bit into the A/C room , a bit noisy... but overall great stay.
Comment from Hotel Management
Aug 12, 2016 by General Manager, Hotel Management
Dear Filippo, Thank you once again for your recent visit and it was a pleasure to meet you and your family in person. Great to know that you had a wonderful stay overall. Your kind compliments regarding our employees, the food quality and the resort overall are much appreciated. Please accept my sincere apologies for the inconvenience caused by the air-conditioner in your guest room. Our team shall check on this again. We are looking forward to welcoming you back to our little oasis during your next travels to Phuket. All the best, Manuel Mandaglio Resort Manager The Surin Phuket
5 out of 5
by lisa from Sarasota

Fabulous beach resort

Posted Aug 2, 2016 on Hotels
Wonderful!!!!!!!! Wish I could return soon.
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Dear Lisa, Thank you very much indeed for your review and we are happy to know that you had a great time at our little paradise. We hope we may welcoming you back whenever your travels lead you to the "Pearl of Andaman" again. Best regards from Phuket to Florida on behalf of our entire team! Manuel Mandaglio Resort Manager The Surin Phuket
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel breakfast dissapointing

Posted Jul 21, 2016
Loved our stay but menu choices a bit limiting also taxis very expensive to get to any other places we felt left with no choice and a bit ripped off
Comment from Hotel Management
by The Surin Phuket, Hotel Management
Dear Valued Guest, Thank you once again for your recent visit and the time you have taken to share your impressions with other travelers. We are very happy to read that you "loved" your stay overall. I have taken well note of your comments regarding the menu variety and we shall look into possibilities to further enhance this. Hopefully we may welcoming you back whenever your travels lead you to Phuket again. Best regards, Manuel Mandaglio Resort Manager The Surin Phuket