Ratings based on 481 Verified Reviews

4.2 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good stay in phuket!

Posted May 4, 2017
Pros: Jacuzzi in room, breakfast
Although the location is not near to patong beach, but hotel provided shutter bus. Staff in this hotel are very friendly and help us to save alot of money to purchase ticket (james bond Island and Fantasey). Good breakfast. Spa in this hotel also provided very good service in affordable price.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Dear singeian, Thank you for sharing your comments following your recent stay at Wyndham Sea Pearl Resort Phuket. It was a pleasure to read you enjoyed your stay. Thank you also for acknowledging the warm service provided by our team, these comments are greatly appreciated. Once again thank you for your kind support and recognition and we look forward to welcoming you back when you are next in Phuket. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
3 out of 5
by A verified traveler from singapore

a bit run down

Posted Mar 1, 2017
hotelrooms are nice and spacious but overall a bit run down (ants in kitchen area and old/broken shower in bathroom). housekeeping didn't do a great job at all. staff is friendly but we struggled getting the service we wanted a few times plus at check out they tried to charge us for drinks from the mini bar we never had. The place must have been great at some point but we won't return here.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Dear patricia, Thank you for taking the time to share your feedback following your recent stay at Wyndham Sea Pearl Resort, Phuket It is our priority to ensure that our guests have a comfortable and pleasant stay experience with us, and I do sincerely apologize if there was any shortfall. Please rest assured that this has been communicated to our housekeeping associates for their necessary follow through and for re-training efforts. Once again, thank you for your comments and it is only through constructive comments such as yours that we strive to improve on our guest service delivery. We look forward to welcoming you back to the Wyndham Sea Pearl Resort in the near future. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
1 out of 5
by A verified traveler from NEW YORK

BIG N NICE PROPERTIES

Posted Feb 26, 2017
VERY LOW MAINTENANCE, THE ROOMS AIR CONDITION SHUTS WHEN YOU LEAVE THE ROOM, AND WEATHER TEMPERATURE IS ALWAYS AROUND 70-100 Fahrenheit OUTSIDE ALL YEAR ROUND.
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Dear JACK, Thank you for sharing your comments following your recent stay at Wyndham Sea Pearl Resort Phuket. I acknowledge your comments about the green policy, and of course this helps with costs, however from our research customers still make decisions on booking hotels who offer such programs. Once again thank you for your feedback and we will continue to work on improving all product and services to meet all our guests expectations. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel near Patong beach

Posted Feb 25, 2017
Nice room. Very friendly staff. Pool areas really nice. Jacuzzi good but cold, as were pools. Needs a bit of maintenance and tidying doing to it, a bit of painting here and there. Good shuttle service down to Patong. Restaurants in hotel very quiet. Happy hour two for one good at pool bar. Away from the hustle and bustle, so quiet. Nice fountains and water all around hotel grounds. Free breakfasts good. Had to keep asking to have room cleaned for first two days , had no clean towels,, etc. And then they cleaned at about 5.00 in the afternoon. All in all enjoyed our stay but have been to more luxurious hotels,
Comment from Hotel Management
Mar 26, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for sharing your kind comments following your recent stay at Wyndham Sea Pearl Resort Phuket It was a pleasure to read that you had a wonderful stay at our resort. Once again, thank you for taking the time to let us know your thoughts and in doing so, help us to improve and uphold our guest service standards. We look forward to welcoming you back to our resort when you are next in Phuket. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
2 out of 5
by A verified traveler from KW

Need renovation.

Posted Feb 3, 2017
I stayed in this hotel 7 years ago,and it was new and excellent. But when I came this time it was old and not renewd. The bathroom smell was terrible, and when I called them they didn't do anything noticeable. It really needs renovation. Before that, I don't recommend staying in this hotel.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Asad, Thank you for sharing your comments following your recent stay at Wyndham Sea Pearl Resort Phuket. I was disappointed to read your return visit did not match your first and that you felt let down by us. Please accept my apologies that the level of service in the outlets did not meet your expectation on this occasion and for the lasting impression this has left with you. We are in the midst of carrying out several renovation works around the resort and updating our TV channel listings, and these should be completed within the next couple of months to ensure that our guests have a pleasant experience during their stay with us. Please rest assured that we are all committed to continuously improve the quality of both our product and services to meet all our guest’s expectations. Once again, thank you for taking the time to let us know your thoughts and in doing so, help us to improve and uphold our guest service standards. We look forward to welcoming you back to our resort when you are next in Phuket. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
4 out of 5
by Saifee

Would rate the hotel above 4

Posted Feb 2, 2017 on Hotels
Nice hotel. But because of grass and trees in the resort there are insects in the resorts which also enter the guest rooms. There was lizard in our room but was removed by the staff on complaint. The hotel is not on the beach area and is also not near the market so it is a bit off from the main locations. But the hotel has shuttle which takes guests to the market and to beach. Overall a good place to stay at. Huge resort and can explore on bicycle.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Saifee, Thank you for sharing your comments following your recent stay at Wyndham Sea Pearl Resort Phuket. I am pleased to hear that the stay was an enjoyable one for you. It was nice to know that you have appreciated our products, facilities and services. We conduct regular pest control treatments around the resort facade and rooms to ensure a comfortable and safe environment for our guests. However, I have taken note of your comment about the insects and have taken this up with the outside pest control vendor to resolve the issue Thank you once again for your feedback and it is only through feedback such as yours that we strive to improve on our services. We look forward to welcoming you back to our resort in the near future. . Best regards, General Manager Wyndham Sea Pearl Resort Phuket
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Great Hotel in every way

Posted Feb 1, 2017
Pros: Customer Service was second to non, being upgraded to Private Pool Villa free of charge, help to and from your room with your bags.
Cons: maybe a bit pricey but you get what you pay for
Location: Slightly outside Patong but it means away from the hustle and bustle, free shuttle service to and from Patong (can be very busy - make sure you book)
We booked The Wyndham Sea Pearl for a bit of luxury to finish our trip to Thailand. On arrival we were greeted at the hotel reception by staff who helped get our bags from the taxi, on checking in we were given complimentary flower boa's and mineral water advised that our room had been upgraded to a private Pool Villa. This was beyond expectations so much so that we would have happily stayed on. Breakfast was not included in our rate and we were asked to pay 500 baht per person for breakfast each day (it was worth every penny). The complex is somewhat out and up a hill from Patong (about 300 baht each way in taxi) but it consists of various restaurants and bars that you wouldn't need to leave if you didn't want to. If ever we were to return we would most definitely make sure that this hotel / Resort was included in our itinerary again. Thanks for a great stay
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Gerard, Thank you for taking the time to share your feedback following your recent stay at Wyndham Sea Pearl Resort Phuket. We are delighted that our resort ticked of all the boxes on your expectations, as we aim to go the extra mile to delight and surprise our guests during their stay with us. Your comments will be duly shared with the team. Thank you once again for your encouraging and kind feedback, and we look forward to welcoming you back to our resort soon. Best regards, General Manager Wyndham Sea Pearl Resort Phuket
1 out of 5
by Fahad

Bad stay

Posted Jan 29, 2017 on Hotels
It's old and dirty resort swimming pool dirty old furniture far away only one shuttle bus and very old
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear Fahad, Thank you for sharing your experience following your recent stay at Wyndham Sea Pearl Resort Phuket. We sincerely apologize for the shortfalls in the areas that you found unsatisfactory, and would like to assure you that appropriate action and retraining efforts have been taken to rectify the issues which you have highlighted. Once again, thank you for taking the time to let us know your thoughts and in doing so, help us to improve and uphold our guest service standards. We look forward to welcoming you back to our resort when you are next in Phuket. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
2 out of 5
by A verified traveler

Poor standards & maintenance.

Posted Jan 22, 2017
The is large and prowling on a hillside out of town. Minibus service available only 10am-8pm otherwise 200bht one way for a tuk tuk taxi. Hotel is quiet which was good but in general the resort is very tired and needs refurbishment. Breakfast good, housekeeping very poor and jacuzzi never cleaned. Would not return or recommend to family or friends.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback following your recent stay at Wyndham Sea Pearl Resort, Phuket. It is our priority to ensure that our guests have a comfortable and pleasant stay experience with us, and I do sincerely apologize if there was any shortfall with regard to the cleanliness. We are in the midst of carrying out several renovation works in the resort and this should be completed within the next couple of months to ensure that our guests have a pleasant experience during their stay with us. Our daily three way shuttle service run hourly from 10am to 8pm from the resort to Jungceylon shopping mall and to Patong beach and back to the hotel. As we try to suit the needs of all guests, the timings were arranged based on guest transport frequency analytics gathered over time. However, affordable and convenient transportation is readily available from the hotel or from the popular tourist spots in the Patong area. Once again, thank you for taking the time to let us know your thoughts and in doing so, help us to improve our guest service standards. We look forward to welcoming you back to our resort when you are next in Phuket. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

One of the best places we've stayed

Posted Jan 18, 2017
Beautiful resort with lots of pools. Upon arrival they bring you water bottles and put leis on you. Check in is convenient. The room was stunning. Felt pampered. Only downside is the hotel is a 5 mins drive from Patong beach but the hotel does provide a few shuttle to and from the beach every hour, so it didn't bother us much.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Dear Kiersten, Thank you for sharing your comments following your recent stay at Wyndham Sea Pearl Resort Phuket. It was a pleasure to read you enjoyed your stay and rated it “One of the best place you have stayed”. Thank you also for acknowledging the warm service provided, and your kind comments will be duly shared with the team. Once again thank you for your kind support and recognition and we look forward to welcoming you back when you are next in Phuket. Best regards, General Manager Wyndham Sea Pearl Resort Phuket.