Nice hotel on the mountain overlooking Patong.
Posted Dec 1, 2016
Hotel Sea Pearl Reosrt, located in Patong, which is about 45min-1hr30min from Phuket airport. You can take either a taxi $40 or shared van which cost about $11 to your hotel. We took the van. When arrived to the hotel the first thing you'll notice, is it's right on top of a hill side overlooking Patong beach. The entrance is guarded 24hr so no outsider can get it. We were dropped off at the guard gate in stead of the front lobby, which it's kinda strange, but hey it Thailand, everything is different here. We were then met w/ their bell staff in a little tiny van, which took us to the front lobby for check in. The check in process only took a few minutes. The only bad things were that the front desk agent didn't speak that great of English, so communication was a little hard, you have to leave $100 cash deposit for the room and they didn't we ask if we wanted to upgrade our room to a suite. After the check in we were shuttled back down the hill to our room which was located next to the street which was pretty noisy and near the front front gate. First impressions of the room. 1) the cleanliness was okay, there were a few place around the room that need to be clean and paint were chipped off and in need of repair 2) the bed were a little old and not as comfortable as expected at a 4 1/2 stars resort 3) the safe wasn't bolted down, anyone could of came in and walked off w/ it 4) the TV was small and the receptions sucks! 5) the bathroom was clean w/ rain shower, not tub. See pic
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for sharing your comments following your recent stay at Wyndham Sea Pearl Resort Phuket.
I was disappointed to know that we did not meet your expectations in terms of the cleanliness of you room and that it was not addressed appropriately during your stay.
Please be assured that we will have taken note of feedback and shared with the team for our necessary follow through. We are always striving to improve our service offerings, and it is only through constructive comments such as yours that we strive to improve on our guest service delivery.
It is common, standard practice in many International hotels that a security deposit is taken upon check-in for signing privileges to your room. This deposit can be done in Thai baht or any foreign currency or by a deposit hold placed on your credit card.
Once again, thank you for your comments and we look forward to welcoming you back to the Wyndham Sea Pearl Resort in the near future.
Wyndham Sea Pearl Resort Phuket.