Dock

Reviews of Boat Harbour Apartments

3.5 out of 5
Boat Harbour Apartments
651-652 Charlton Esplanade, Urangan, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 269 reviews" "
Rating 8 - Good. 117 out of 269 reviews" "
Rating 6 - Okay. 26 out of 269 reviews" "
Rating 4 - Poor. 9 out of 269 reviews" "
Rating 2 - Terrible. 1 out of 269 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Di

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freddy & his staff are lovely people. They make you feel so welcome. The peace & serenity is perfect. The veiws and ocean sounds are so relaxing.
Stayed 4 nights in Apr 2024
Response from Freddie on Apr 7, 2024
Thanks DiYour kind review is a great start to our week:)Freddie

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freddie on Jan 12, 2024
Hi SusieThanks so much for your kind review score:)Freddie

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
Property handy for the marina. Clean and tidy but noisy ( could hear every movement from the apartment above).
Stayed 2 nights in Sep 2023
Response from Freddie on Sep 29, 2023
Sorry about that James. Not a lot we can do with an old wooden building except ensure as far as possible that single guests are upstairs and triples downstairs. Wish there was more.

10/10 Excellent

Abel

Stayed 1 night in Sep 2023
Response from Nikki on Nov 9, 2023
Thanks Abel, we appreciate you taking the time to leave a review

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Freddie on Sep 29, 2023
Thanks for taking the time to review Susan:)

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and clean room
Stayed 1 night in Jul 2023
Response from Nikki on Jul 21, 2023
Thanks for taking time out of your day to leave us a review, glad you enjoyed your stay.

8/10 Good

Robyn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We liked that the property was ground level, it was dog friendly, which we were looking for. close to the walking path and view of the water. It had a private & quite feel. It suited our needs, which is what I look for when booking. The only thing missing was a Tea towel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Genevieve

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ive ever stayed in. So much space for us and 2 dogs. Will be back again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sandy

Stayed 1 night in Jan 2023
Response from Freddie on Jan 15, 2023
Thanks SandyYour review score and comment have lifted my day:)Freddie

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property nice and peaceful
Response from Freddie on Jan 15, 2023
Thanks for the review Barry:)

4/10 Poor

Linda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was nothing like the photograph above. Too small. Bathroom vanity was only big enough for a toothbrush. Nowhere to put items in the bathroom. No Mirror. Floors were dirty. One chair. Booked for 2 nights only stayed one. You get what you pay for I guess.
Stayed 2 nights in Jan 2023
Response from Freddie on Jan 7, 2023
Thanks for taking the time to review Linda. Sorry you didn't enjoy your stay - I had thought there were family reasons you left. Other guests have made use of the full length mirror provided but I do agree the modern little bathroom is tight. We are blessed with experienced dedicated housekeepers who take pride in their work and I am shocked you found the floor dirty. It would have been good to have that drawn to my attention as we reckon we can eat off them:). There is an outside under cover table and four chairs by the door for the use of guests in that apartment. Many guests enjoy using that option.

8/10 Good

Ray

Stayed 1 night in Nov 2022
Response from Boat Harbour Apartments and Pet Friendly Villas on Nov 21, 2022
Hi Ray,Thankyou for taking the time to leave us a review, we appreciate you doing this

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Stayed 2 nights in Nov 2022
Response from Freddie on Nov 20, 2022
Thanks Yvonne you have made my day:)Freddie

4/10 Poor

William

Business traveler
Disliked: Staff & service, amenities
There is no available wifi and you have to go onto your balcony to get any decent reception on your own device. I'm sure it's fine for a holiday but if you're travelling for business, steer clear
Stayed 1 night in Nov 2022
Response from Freddie on Nov 16, 2022
Our wifi is unreliable and we have to live with that. We do try to make it clear and our regular business visitors know about it. How was the room William? To be given a score of 2 there must be more to it than wifi surely

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat Clean and tidy place
Stayed 1 night in Oct 2022
Response from Boat Harbour Apartments on Oct 17, 2022
Hi Brian, Thankyou for taking the time to leave us a review. We take pride in the cleanliness of our rooms. Hope to see you again some time :)

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.Kitchen basic and in need of repair.
Stayed 5 nights in Sep 2022
Response from Boat Harbour Apartments on Oct 17, 2022
Hi Glenn,Thankyou for taking the time to provide feedback. We shall pass this on to the owners.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet
Stayed 1 night in Apr 2022
Response from Freddie on Apr 5, 2022
Thanks Paula. We really appreciate your kind rating:) Freddie

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Nov 2021

10/10 Excellent

Shane and Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, exceptional service, clean rooms with big bathrooms.
Stayed 1 night in Sep 2021

8/10 Good

Kimbery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boat Harbour Gem
Boat Harbour Apartments were a hidden gem, close to the harbour and only a few minutes drive from Urangan and Pialba. Our apartment had everything we needed for our stay.
Stayed 5 nights in Jun 2021
Response from Freddie on Jul 7, 2021
Thanks very much indeed for your very kind words. It makes the day:)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful, booked Fraser Island trip for us. Room was very clean and comfortable. Handy to the boat club and restaurants.
Stayed 2 nights in May 2021
Response from Freddie on Jun 8, 2021
Hi Guys Thanks very much for your kind words:)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Clean and tidy accomodation in a quiet part of Hervey Bay.
Stayed 1 night in Jan 2021
Response from Freddie on Feb 2, 2021
Thanks for taking the trouble to post:)

10/10 Excellent

KayGabriel, Ashmore Gold Coast QLD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was vary peaceful very little if any loud noise apartment was near the office every one had the same thoughts lets enjoy the peace and quality of having a holiday or sml break away One problem nothing major no ramp in our apartment i have problems with walking up & down stairs
Stayed 4 nights in Dec 2020

10/10 Excellent

Terry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Freddie on Dec 22, 2020
Thanks Terry That is a great Christmas present:)

8/10 Good

Mos, Brisbane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Walk so close to the beach. Can cook your own food, have air conditioner that work perfectly. The place is nice.
Stayed 5 nights in Nov 2020
Response from Freddie on Nov 24, 2020
Thanks Mos. Happy you enjoyed your stay with us Freddie

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WEEKEND GETAWAY
Lovely room but could use a better light in the bathroom.
Stayed 3 nights in Nov 2020
Response from Freddie on Nov 19, 2020
Thanks so much Philip. Your assessment means an enormous amount to us. I shall check out the light Freddie

8/10 Good

TravellerAussie, gold coast

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walk across to beachfront. The Cabin is made of wood therefore if someone is walking upstairs we can hear quite well otherwise it is a perfect relaxing room. Love how the cabin is right infront of the Pool. Overall i would rate a very relaxing place for a holiday
Stayed 3 nights in Oct 2020
Response from Freddie on Oct 18, 2020
Hi and thanks for taking the time to review. Yep it is a bit of an unresolvable problem that we have a Fraser Island pine building and some owners now have that newish lino wood look floors which transmits noise below especially if furniture is moved. For that I can only say sorry as we have been unable to discover a remedy, Freddie at Boat Harbour

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Freddie on Oct 14, 2020
Thanks Lisa your kind assessment buoys the spirits:)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant location and modernised rooms.
We enjoyed our stay. We had hoped our room would have a garden view but other than that the room was modern, clean and had all the amenities we required. Our host was very helpful and friendly.
Stayed 1 night in Aug 2020
Response from Freddie on Oct 10, 2020
Thanks for taking the time to post. You are right the garden needs help:)

10/10 Excellent

Lyndal, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a newly renovated apartment that was so cute and perfect. My check in/out was great, there's a lovely couple managing. I'll be back!
Stayed 1 night in Aug 2020
Response from Freddie on Oct 10, 2020
Thanks Lyndal you are most kind:). We look forward to reacquainting with you Freddie

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a Queensland country feel which is very charming
Stayed 7 nights in Dec 2019
Response from Freddie on Jan 6, 2020
Can't know who you are but thanks so much for your kind thoughts Freddie

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for 3 star, had everything you needed and very clean and tidy. This accommodation right across from the water has character and we found the difference to your usual motel room refreshing. We will definitely be back.
Stayed 1 night in Jan 2020
Response from Freddie on Jan 4, 2020
Sorry I am unsure who you are but thanks anyway for taking the time to post your kind review. It is greatly appreciated Freddie

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , right across from our fishing spot, great facilities in the room
Stayed 4 nights in Dec 2019
Response from Freddie on Dec 31, 2019
Thanks for taking the time to post guys:) Freddie

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No toilet paper at all was provided. Lucky we had some in the car. There were steps down to a garage that were right next to the fridge. My husband got up in the night to get a drink and fell down the steps and bruised his hip. In need of a gate at the top to prevent falls.
Stayed 2 nights in Dec 2019
Response from Freddie on Dec 31, 2019
Wow I am very sorry. Of course there would/should have been not one but two toilet rolls but I guess housekeeping let one through to the keeper in the seasonal pandemonium. I shall talk to the owner about the gate and thanks for making the point

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Freddie on Dec 28, 2019
Thanks for taking the time to post Freddie

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from Freddie on Dec 10, 2019
Thanks for taking the time to give us a score:) Freddie

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Freddie on Dec 10, 2019
Thanks very much indeed - a shame we don't know which guest you are:)

6/10 Okay

Francis

endly
Suitable for our stay. Basic amenities friendly staff.
Stayed 1 night in Oct 2019
Response from Freddie on Oct 23, 2019
Thanks for posting Francis. Sorry we couldn't do better. Maybe it would have grown on you after a couple of days:) Freddie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Loved staying here! We will be back! The high ceilings in our upper floor room created a lovely spaciousness and room was light and airy. Loved the skylight in the bathroom! The interior decorating was tasteful and our room had a kitchenette complete with toaster, frypan and saucepans, a stovetop and microwave. The pool was lovely. The area was comparatively quiet with lovely views. Staff very friendly. The only thing I would recommend is to bring your own milk, as not much is supplied.
Stayed 2 nights in Oct 2019
Response from Freddie on Oct 20, 2019
Thanks so much for your review and we are thrilled you enjoyed your stay. More milk can be provided - we supply 4 'doses' initially - but do request more within reason:) Safe Travels Freddie at Boat Harbour

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Older style apartments But had what we needed, in quiet location
Stayed 2 nights in Oct 2019
Response from Freddie on Oct 19, 2019
Thanks for posting guys. Glad you were pleased with our offering

6/10 Okay

Andrew, Napier

Traveled with family
Location pretty good on the beach. Fair value for the price
Stayed 3 nights in Sep 2019
Response from Freddie on Oct 10, 2019
Thanks for taking the time to post Andrew. It sounds more like a 4 to me:)!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The balcony, location near the marina and convenient parking.
Stayed 1 night in Oct 2019
Response from Freddie on Oct 7, 2019
Thanks Guys glad you enjoyed your stay

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious modern self contained apartment value for money in the budget category.
Stayed 1 night in Oct 2019
Response from Freddie on Oct 7, 2019
Thanks friends. Sorry the Foxtel on laptop didn't work for you Fred

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Freddie on Oct 7, 2019
Hi Guys thanks for taking the time to post

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Fred at Boat Harbour on Sep 7, 2019
Thanks Mark for the high praise, Fred at Boat harbour