Ratings based on 239 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Excellent Turin Property

Posted Jul 5, 2017
Pros: Location, room, staff, breakfast.
Location: In the heart of Turin, walkable to museums and shops and main town square.
After a very long flight to Italy the staff was welcoming and made check-in a breeze. They offered to upgrade our room for a small price worth every penny! The hotel location was perfect and accommodations were lush. Do not skip the breakfast, it was one of the best I've ever had.
Comment from Hotel Management
Jul 6, 2017 by M. Sferrino, Hotel Management
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Location and Price is comparable

Posted May 23, 2017
The hotel is good if you are staying on business or transit for a day or so. Our room was clean however the bathroom had mould in the shower and was missing grout in the tile. I would stay here again. It is close to the main tourist areas.
Comment from Hotel Management
May 23, 2017 by M. Sferrino, Hotel Management
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel and Excellent Location!!

Posted May 23, 2017
From the moment we connected with the Hotel via email the staff was amazing. We were early for our check in and the front desk provided us with access to the amenities to freshen up and get comfortable.
Comment from Hotel Management
May 25, 2017 by M. Sferrino, Hotel Management
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel well positioned

Posted May 22, 2017
Stayed there a few times now and always an easy relaxing experience
Comment from Hotel Management
May 22, 2017 by M. Sferrino, Hotel Management
Dear Guest, Thank you for taking the time to write about your experience at the hotel NH Santo Stefano Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I am pleased that you have chosen our hotel for your stays in Turin and I would like to thank you once again for your support. I hope that I will have the pleasure of welcoming you in the future again in our hotel. Kind regards. Matteo Sferrino General Manager
4 out of 5
by A verified traveler

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
5 out of 5
by A verified traveler

would reccomend

Posted Apr 9, 2017 on Hotels
I was initially given a single room (despite booking a double) but this was gracefully dealt with by the management. The hotel itself is beautiful and very conveniently located. Would stay again.
Comment from Hotel Management
Apr 11, 2017
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 6, 2017
Pros: It was very different inside, architecturally - lovely, with a terrific location.
Cons: The reception staff should be more knowledgeable and informed on tourist sites, locations, directions, etc...
The hotel location, room and breakfast were wonderful. However, the reception staff were not knowledgeable at all on any tourist things. Nothing. They had to Google every little request we had and twice sent us off with incorrect directions.
Comment from Hotel Management
Apr 7, 2017 by M. Sferrino, Hotel Management
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel close to the center of the city.

Posted Mar 20, 2017 on Ebookers
I had a wonderful stay with all conforts and managed by professional and kind people.
Comment from Hotel Management
Mar 22, 2017 by M. Sferrino, Hotel Management
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
5 out of 5
by A verified traveler

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Dear Guest, First and foremost, we would like take this opportunity to thank you for the trust you have placed in our “NH Santo Stefano” and for have sent us your comments We always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel. We remain at your entire disposal Yours faithfully, Matteo Sferrino General Manager
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
The hotel is perfectly situated in the city.