Ratings based on 397 Verified Reviews

3.3 out of 5
71% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ottawa, ON

Nice staff, moldy air and dirty bathroom.

Posted Nov 19, 2017
Pros: Staff, being able to have 3 kids with us (cott option)
Cons: Clean the bathroom, get rid of the mold / huminity in bedrooms, GF options
Location: Very good spot, accessible.
The staff was nice and effective. The price was ok. The room was comfortable, cable is included and wifi which is nice. The bath was gross, it had some pink and brown grime in it from years of not being cleaned properly the bath was very old. The same with the bathroom floor it was also dirty and the trims as well. The air was humid and moldy, the room didnt smell good. The food was good, however we did ask specifically for GF bread and it was not there. Overall I was dissapointed with my stay.
3 out of 5
by A verified traveler

It was okay

Posted Nov 13, 2017
Rooms were comfortable. Bathroom not the cleanest.
2 out of 5
by A verified traveler from London Ontario

Comfort Inn Pickering

Posted Nov 12, 2017
Desk clerk was indifferent to my arrival. More interested in the phone. Room was very dark. Not enough lights. Also very sparsely furnished. Not very enjoyable.
3 out of 5
by A verified traveler

Good value for money

Posted Nov 11, 2017
Free parking. Nice staff. Clean room. Pretty good light breakfast included. Noisy though. Fronts onto busy street and backs onto highway. This is a business hotel, so be prepared for hallway activity very early in the morning.
1 out of 5
by A verified traveler from Toronto

Bad smelling rooms X3 - front desk rude

Posted Oct 16, 2017
Pros: Nothing
Cons: Staff attitudes and room odors.
Booked for 2 nights (Oct 13th and 14th) first room had a bad smoke smell, second room also had a bad odor then I turned on heat and an awful dead animal/burning hair smell came from the heater that set off the smoke alarm almost immediately. I called the front desk again and the clerk told me this was normal given the time of year. I told her this was far from normal in very polite terms and she hangs up on me!! I go to the front desk as ask for a 3rd room. That room was OK but I did notice a few Bounce dryer sheets in the heater grill lol, clearly I'm not the only person who believes there is an odor issue. I could not stay at this hotel a second night so I left in the morning. Will never stay at this hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean slightly dated

Posted Oct 16, 2017
Friendly staff front desk under staffed busy hotel
Comment from Hotel Management
Oct 17, 2017 by B. Statchuk, Hotel Management
Thank you for your comments, we appreciate the review.
3 out of 5
Recommended
for Everyone
by A verified traveler

Everything a Comfort Hotel should be expected to b

Posted Oct 3, 2017
All good. No concerns here. I was there for less than 12 hours. I slept well.
Comment from Hotel Management
Oct 17, 2017 by B. Statchuk, Hotel Management
Thank you for taking the time review your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Port Elgin, ON

Average room

Posted Oct 1, 2017
Pros: The location was close to the freeway.
Cons: Housekeeping
There were no unpleasant surprises. The tub looked like it hadn't been washed properly. That was the only thing that was not up to par. Otherwise, it was ok.
Comment from Hotel Management
Oct 3, 2017 by B. Statchuk, Hotel Management
Your review is appreciated. We will ensure our housekeeping team is aware of the bathroom issues.
2 out of 5
by A verified traveler from NC

Out-dated

Posted Sep 30, 2017
Appeared to be stuck in the 1970's. No elevator. Lamp shades in the room were torn. On the other hand, the bed was very comfortable.
Comment from Hotel Management
Oct 3, 2017 by B. Statchuk, Hotel Management
Thank you Jeff, we strive to make improvements with our Guests comments. We were completely renovated in 2014. We do not have an elevator at our location as we have just the two floors. We are pleased you enjoyed the new beds.
2 out of 5
by A verified traveler from Ottawa

Very close to amenities and clean, but overpriced

Posted Sep 29, 2017
Pros: Staff, breakfast, clean room.
Cons: Needs better lighting in the parking lot and an elevator.
Location: Lots of shopping and a huge variety of restaurants. Very close to the highway (definite plus). Swans Marina is close by and REALLY great.
Hotel is very close to a wide variety of restaurants, a great Marina, lots of shopping and the highway. It's clean and the staff is great but it definitely needs an elevator and is overpriced. The complimentary breakfast is great as well.
Comment from Hotel Management
Oct 3, 2017 by B. Statchuk, Hotel Management
Thank you Mario. We will have the exterior lighting resolved, hopefully this month but an elevator will not be in our future.